hace 1 año
Si quieres hablar de cualquier tema relacionado con LionSpin Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
Tema general sobre LionSpin Casino
hace 1 año
Hola
¿Alguien ha logrado hacer un retiro a través de netteler en este casino?
Traducción automática:
hace 1 año
Dear Mco00,
Thanks for reaching out to us!
We'd appreciate it if you could let us know if you're facing any problems with the Neteller payment method. Please give us more information, and we'll be more than happy to assist you.
Best regards,
LionSpin team
2
hace 1 año
Sí, tuve 1 problema con 1 retiro a través de netteler
Aunque ya recibí mi retiro, creo que el problema aún no está solucionado.
¡El casino no me debe nada!
Le pedí a atención al cliente que me avise cuando se resuelva el problema
Aprovecho para decir que me gusta el casino 👍
Traducción automática:
1
Caniggia2021
hace 1 año
I would say it is worth a complaint. It is vital information, but without further action, the rating as well as the safety index will remain the same. I'm sorry to say that.
Caniggia2021
hace 1 año
Though I understand your approach but, I would not blame the casino for your lost money. This is not a scam, scam means you win - but the casino won't ever pay you. Take a tour across other forums, but even if you submit a complaint anywhere else. I'm sure there will be no consequences in this specific case. The casino can just easily say " We were about to send the money, finish the verification or the last step to proceed, sadly the player lost the money - we intended to pay."
Did you catch my meaning? There is no way to prove the casino could possibly act against our Fair Gambling Codex because there is nothing to prove them otherwise.
If you feel you're dealing with scam practices, do not give the casino advantage by losing the money.
It's good you came here and shared your experiences, for now, you did the maximum.
hace 1 año
They blocked my account for no reason and are refusing to pay the balance from my account. They asked me to do KYC even though I only want my money back - they are also making it seem like it's the world's most complex thing to verify an account and use this as an excuse not to pay.
Total scam and liars. Avoid this pile of trash.
hace 1 año
They blocked my account for no reason and are refusing to pay the balance from my account. They asked me to do KYC even though I only want my money back - they are also making it seem like it's the world's most complex thing to verify an account and use this as an excuse not to pay.
Total scam and liars. Avoid this pile of trash.
hace 1 año
The way I see it you have no idea why you account got blocked. I know from my experience that some casinos block specifically a flagged accounts during the verification, but I see the lack of communication as a brutal fail.
Everytime casino intend to block or restrict, or lock an account up, the player needs to know.
You are now banned are you? This iseven worse...
It is not a big issue for the casino - it would take one notification and email, nope - let's stir the the things up instead. 🙁
Well, I'm sorry to see that again.
hace 1 año
Dear yoyeli and CasinoGuru,
We always strive to make the time in LionSpin casino as enjoyable as possible.
Please be informed that the account is open for now. Also, as we can see in our system, the deposit was successfully played by the Player.
Feel free to contact us with any additional questions.
We are glad to help you!
Best regards,
LionSpin team
1
Caniggia2021
hace 1 año
Dear Caniggia2021,
Please be informed that the issue with the deposit is resolved for now and the funds are on your balance.
However, as we can see in our system, your account was self-excluded before the issue was resolved. In such a situation we can reopen your account so that you are able to withdraw the funds and then the account will be closed again.
If you have any additional questions, feel free to contact us.
Best regards,
LionSpin team
hace 1 año
Hola a todos, y su plataforma es SOFTSWISS???
Traducción automática:
hace 1 año
En criptografía, cómo se retiran, los vi en un sitio de casino, tienen buenas críticas allí, pero acabo de ver que están conectados con betsofa
Traducción automática:
hace 1 año
Dear dmitry87,
Please note that our LionSpin Casino is powered by SoftSwiss. You are welcome to find this information at the bottom of our website.
Also, let us inform you that LionSpin is an individual casino, however, we have the same management. This is also mentioned on CasinoGuru.
Feel free to contact us with any additional questions.
We are glad to help you!
Best regards,
LionSpin team
hace 1 año
Estimado casino Lionspin, lo encontré en este sitio, dice que tiene pagos rápidos, verificación fácil y vi sobre la plataforma sofswiss. Me registré, anulé el bono, completé los documentos, recibí un mensaje de que mi cuenta estaba afectada y luego, seguido de una carta sobre verificación adicional, te envié los documentos durante 3 días que solicitaste una vez al día durante 3 días. Y luego me bloqueaste y me pediste un video donde tengo que mostrar mi habitación, mostrarme, mostrar mi pasaporte, lo hice todo.
No discuto que cuando me registré estuve de acuerdo con las reglas que se indican en su sitio, pero esta es la primera vez que me encuentro con dicha verificación en 3 años de jugar en un casino en línea.
Traducción automática:
hace 1 año
Dear dmitry87,
We are sorry that this situation has left you feeling this way, as from our side we are striving to improve our services and provide as good service as possible.
Kindly note that we strictly follow the Terms & Conditions of our casino and in compliance with our KYC policies, we reserve the right to request additional documents. Please note that this procedure is being done solely for security purposes and money laundering prevention measures.
As soon as the Verification process is done, we will notify you via email.
Thank you for your understanding and patience. We really appreciate that!
Best regards,
LionSpin team
hace 1 año
I have to correct what I said earlier. This casino is really fair and the customer support is beyond amazing. I will continue being a customer - also, love the fact they have Gamomat games. Small minus for the withdrawal times (roughly 5 hours), but otherwise pretty good.
hace 1 año
Entiendo esa verificación adicional y que cumples estrictamente con KYC, pero ¿por qué se bloqueó la cuenta? La redacción, en relación con los crecientes casos de fraude en Internet, no me queda nada clara.
Traducción automática:
hace 1 año
¿Y qué tipo de cheque es este, uno adicional, cuando hoy me dicen en el chat que tengo que esperar una semana, o tal vez más, o todo es culpa de 16,73 LTC, que gané?
Traducción automática:
hace 1 año
Maybe the casino representative will update us here on the forum. I'd like to say that generally, a verification call or other version of additional verification is made to clear out any flags or doubts associated with the account or gameplay.
I'm convinced casino employees would explain far better than me.
May I suggest using the reply button next time you are about to address the casino representative? That should ensure both sides stay in touch.
hace 1 año
Entiendo esa verificación adicional y que cumples estrictamente con KYC, pero ¿por qué se bloqueó la cuenta? La redacción, en relación con los crecientes casos de fraude en Internet, no me queda nada clara.
Traducción automática:
hace 1 año
Could you perhaps share the statement you've got?
Sadly, I do not fully comprehend the meaning, I only understand you are a bit confused regarding the account closure and the reason behind this.
Let's try to clear that out together.
