hace 1 año
Entiendo esa verificación adicional y que cumples estrictamente con KYC, pero ¿por qué se bloqueó la cuenta? La redacción, en relación con los crecientes casos de fraude en Internet, no me queda nada clara.
Traducción automática:
Tema general sobre LionSpin Casino (página 2)
hace 1 año
¿Y qué tipo de cheque es este, uno adicional, cuando hoy me dicen en el chat que tengo que esperar una semana, o tal vez más, o todo es culpa de 16,73 LTC, que gané?
Traducción automática:
hace 1 año
Maybe the casino representative will update us here on the forum. I'd like to say that generally, a verification call or other version of additional verification is made to clear out any flags or doubts associated with the account or gameplay.
I'm convinced casino employees would explain far better than me.
May I suggest using the reply button next time you are about to address the casino representative? That should ensure both sides stay in touch.
hace 1 año
Entiendo esa verificación adicional y que cumples estrictamente con KYC, pero ¿por qué se bloqueó la cuenta? La redacción, en relación con los crecientes casos de fraude en Internet, no me queda nada clara.
Traducción automática:
hace 1 año
Could you perhaps share the statement you've got?
Sadly, I do not fully comprehend the meaning, I only understand you are a bit confused regarding the account closure and the reason behind this.
Let's try to clear that out together.
hace 1 año
I have to correct what I said earlier. This casino is really fair and the customer support is beyond amazing. I will continue being a customer - also, love the fact they have Gamomat games. Small minus for the withdrawal times (roughly 5 hours), but otherwise pretty good.
hace 1 año
Hey there!
How about writing a user review? ...I'm sure the casino would appreciate that. 🙂
https://casino.guru/user-reviews
😜
1
hace 1 año
Hello Radka. I saw this casino on guru's website. I saw good reviews. I made a deposit, and took the cryptobonus. I successfully unscrewed it, and the account became 16.73LTC.I uploaded the documents for verification, the next day I received a notification in the mail that my account was verified, then I received another letter that my account was put on additional verification,.
They asked me to upload another document confirming my identity, then they asked me to upload a selfie with a passport and a piece of paper with numbers, then they asked me to upload a selfie with a second document and a piece of paper with numbers, then they blocked my account, and asked for a video selfie, I sent it all to them, yesterday I wrote to the technical support.
When the additional check ends, they said to wait a week or maybe more
hace 1 año
My English is not very good, I have registered at several casinos that I saw on the guru's website, and there have never been any problems with verification, this is the first casino that, under the guise of KYS, does not want to pay winnings
hace 1 año
Dear dmitry87,
Please be aware that we always adhere to our casino's Terms & Conditions. As we mentioned previously, in line with our KYC policies, we have the right to ask for more documents. This is all part of our efforts to keep things secure and prevent any illegal money activities. Let us assure you that we are glad to withdraw your winnings and never intentionally delay them.
Please note that as soon as all additional documents are provided and the Verification process is done, we will reach you via email.
We appreciate your understanding!
Best regards,
LionSpin team
hace 1 año
Hoy se cumplen 7 días desde mi victoria. Hoy recibí por correo sus siguientes deseos, un contrato para un número de teléfono (se lo envié), así como un documento sobre mi empleo oficial, pero no trabajo, todos mis ingresos son tarjetas de crédito y ahorros en criptomonedas, te describí esto, prometiste pensar y responder en unos días.
Traducción automática:
hace 1 año
You know, casinos need to be 100% sure all is good and in accordance with its policies, I suggest you wait for an update.
Do I understand correctly that the source of income seems to be the issue? Just guessing based on your reply.
Your English is good, by the way - don't worry about that!
hace 1 año
Hi , Radka.The source of income and the contract with the mobile operator was requested today, earlier I had already provided a bunch of other information, a passport, another identity document, a selfie with several documents, a video of myself, but my account was never unblocked
I made the deposit not by bank transfer, not by bank card, but with the help of a crypto wallet, the deposit was only $ 100, and now there is so much fuss because of them, I managed to win☹️☹️☹️, but I do not feel joy
Editado por el autor hace 1 año
hace 1 año
Well, that's a hell of a bunch of docs, I agree. Thanks for sorting the situation for me.
I empathize with you, and given such a vague explanation by the casino representative a couple of days ago, I feel there must be something worth investigating - don't ask me what, I have no clue what that might be...🙁
Obviously, we need to wait, yet submitting a complaint here on Casino Guru may be an additional step worth taking.
Have you heard about free complaints? Try out this guide:
https://casino.guru/complaint-resolution-instructions
Let me know what you think about that idea, please.
hace 1 año
Hello Radka. I wrote to the casino today, they replied that my documents are still being considered. And about the complaint, I have already written it on the latestcasinobonuses website, but the casino representative did not respond, the complaint is in the process of closing, as unresolved.
I will wait a couple of days, if the casino does not write anything, I will file a complaint on the guru website, here I see a representative of the Lionspin casino.
1
hace 1 año
Hello!
Agreed - though I'm sorry to see the first complaint probably went in vain. Well, let's be positive! I'll be here for updates!
hace 1 año
The casino is silent as a fish, the account is not unlocked☹️😤😡🤣
hace 1 año
Dear dmitry87,
We completely empathize with your frustration. Nevertheless, please be aware that the document you've submitted is currently undergoing verification by our dedicated department. Please rest assured that we're making every effort to expedite all procedures.
Please be informed that as soon as the Verification process concludes, we will promptly reach out to you.
In case of additional questions, please feel free to contact us any time, we are happy to answer all of your questions!
Best regards,
LionSpin team
hace 1 año
Hi, I'm waiting, there are no other options, just waiting☹️☹️☹️🤔😂
hace 1 año
I understand your disappointment, but a response from the casino can be at least a little reassuring in this case and help you to think positively. Even though it has been dragging on for a longer time, this process is also very important for the casinos, so as you said, it is necessary to be patient for a while.
I firmly believe that everything will turn out well. 🙂✌
hace 1 año
Hi Jaro, when the casino checks the documents for 2 weeks, and during these 2 weeks it requires more and more new documents, it is puzzling.I am sure that it's not about my personality, as such, that I am me, it's about something else, I don't want to voice my thoughts, I don't have confirmation, so I can only wait! I'm waiting😂
