Not happy with this casino. I’ve had my withdrawal request cancelled continuously. I’ve uploaded every single document that was required and still they are cancelling my requests. There is barely any customer service and I have not been able to sort this out. I will not recommend this casino and will continue to go through the channels until my request is honoured. This has been the worst experience and will not play here again. I’ve used other casinos with much better results, Lucky Fox is awful and their reluctance to release my winnings is stressful.
Hello there.
Well, sorry to hear that. Let's try to find some clues about what is behind this mess.
May I know whether or when your account was fully verified? I mean, sending all the necessary documents is one part, after that, the casinos must go through all docs to ensure it fits. Once this is done, the account will be verified or additional requests will be made. So, have you received any confirmation so far?
Since customer support is as bad as you said, I would like to know how many times and how you tried to sort this out. When has this issue started, please?
Maybe a complaint would help you. Let me know.
I sent in ALL documents that were asked for. The request was rejected at least 12 times. This was thoroughly frustrating and getting someone to answer my emails was impossible. I finally got through on their live chat and was able to successfully withdraw my winnings of $500, yet because of the hassle I won’t be using their site anymore as there are other casino sites that are easier to work with and get verified on. Lucky Fox was a nightmare.
Well, that sounds like a hell of a stress. What, in your opinion, solved this situation in the end? I mean, have you found what caused those rejections?
You don't have to answer me, of course 🙂.
I would prefer to let it go myself, I guess.
The first rejection was understandable, they also wanted proof of deposit that I did not send because I did not think it was needed. The 11 other rejections were done without sending me an email asking me for anything or to make me aware. I also sent emails to them on several occasions that went unanswered. I uploaded the documents over and over because once they rejected my withdrawal request there would be a red "x" next to my documents, it looked like they were rejecting those too. This went on for 4 days until I used the online chat. I’ve played at Jackpot city and won quite a bit, verification was a smoother process, their customer service was outstanding and there was no hassles withdrawing my winnings. Lucky Fox does not have an acceptable level of customer service as far as I’m concerned so in order to avoid the stress I will not use them or recommend them again.
s I'll call that a horror. Thank you very much for sharing. It's not that I like to read about bad experiences. However, for others in a similar position, this could prove useful. What I see as the worst part of any issue is when casinos prefer to stay silent. Troubles happen that's life, but explaining what's happening or what you should expect is a must. Nope, casinos ignore players and players are mad. That's all wrong.
El mejor casino donde he jugado. Ganó 1800 ayer 2400 hoy. La verificación fue rápida. El servicio de atención al cliente fue muy amable y el pago se realizó en mi cuenta de jugador en 2 horas. 5 estrellas
OK, I have to take back everything I said prior about never using them again. I did get it sorted out and I do have a system for my withdraws. Now I do the online chat and they check to see if I have everything I need and my withdrawal is processed immediately. But it was such a hassle until I figured out which hoops to jump through. I have withdrawn several thousands of dollars from them since and do not have any more problems
Hola, tuve una gran victoria de 130.000 euros en Lucky Fox Casino.
Los términos y condiciones establecen un importe máximo de retirada de 10.000 euros al mes. Ya he podido retirar 10.000 euros
Hoy volví a iniciar sesión y quería jugar, pero cuando fui a los juegos apareció una ventana con el mensaje "Su cuenta ha sido bloqueada temporalmente, comuníquese con el soporte".
Ahora estoy un poco inseguro de si el casino no quiere pagar las ganancias.
Siempre jugué sin bonificaciones.
¿Alguien tiene experiencia con una situación como esta o con este casino?
Hey, did the casino tell you why they blocked your account? I would assume that if you play with bonuses often and if you managed to upload this win using it, there might be some investigaion if everything was fine in the gameplay. But it would be best to know from them I would say.
So do you have something we could grab or not?
No, desde entonces me han ignorado.
Siempre he jugado sin bonos porque sé que a menudo hay problemas.
That's not the best move from the casino to be honest, if they don't tell us what's going on. When you didn't even play with the bonus, it's even more strange. So we'll probably have to wait for the complaint and see where it gets us and what we find out. I hope the casino explains it to us.
Ahora también vi que el estado VIP se ha reducido de Oro 4 a Bronce.
Me dijeron en el chat que esto suele pasar con los límites de retiro 🤔
Todo esto es muy extraño.
¿Debo preocuparme ahora por el acceso a mis ganancias?
Una vez en la vida te toca el premio gordo...
¿Crees que tengo que preocuparme por mis ganancias?
Apparently the VIP status change is related to the whole situation but until the casino confirms and tells us why everything is happening we can only guess.
As for your winnings, I hope you won't have to worry about them and that everything will be alright and we will try to help you. But I don't 100% guarantee that it can end unpleasantly.
But we have to think positively and I believe that this will be just an investigation of the gameplay and therefore if everything was okay on your side.
I guess we will find out soon.
¡Lucky Fox ya me pagó después de mi gran victoria! ¡Ya debes haber investigado eso!
Pagaron cuatro veces: 2 x 4000 y 2 x 1000.
¿Por qué me bloquean el acceso al juego y reducen mi estatus VIP?
Sólo una pregunta más...
¿Qué debo hacer si no está bien?
Deposité y jugué sin bono, lo que también demuestra que el bono no bloquea ningún dinero.
Siempre jugué con una apuesta de 2 euros.
Si algo está mal aquí, cualquier casino puede negarse a pagar las ganancias.
This is what the team investigated at the beginning and what you wrote to them. So far Nick is trying to find out everything we need to know so that we can contact the casino later if nothing changes and they don't explain the situation. Why your VIP level has been lowered I don't know but I would assume it has something to do with what's going on. Anyway, as I said, we will need some explanation from the casino.
I don't really understand the second part, it's important to find out what would be wrong first to be able to answer. If you didn't play with the bonus then it shouldn't be an issue if you played with €2 as a bet.
Patience is needed at this point to find out more, because I can only guess if the casino hasn't told you anything more either.
Lo único que recibo cuando lo pido son correos electrónicos estándar ya redactados. AL COMIENZO, HABÍA UN GERENTE "VIP" siempre disponible. Ahora nadie se pone en contacto.
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