I have been waiting dive 5/7/25 for a withdrawal of only £500 because that’s all they allow you to withdraw it have over £2000 in my account, I have not received a penny , it’s processing is all I’m told and delays but to date I’ve not even been asked for verification documents, this casino is Magius and it’s disgusting and disappointing that they are allowed to commit this sort of scam on unsuspecting customers, they should be shut down .
Hello,
I'd say the time has come for the official complaint. I'm not saying it will speed things up, but at least my colleagues will be at your disposal. Do you care to try? It is for free.
Browse the instruction, if you like. I think it is worth it: https://casino.guru/complaint-resolution-instructions
Hola a todos,
Les recomiendo encarecidamente a todos que no jueguen con Magius. Claramente no son legítimos ni confiables.
No se realizan los pagos y te hacen esperar semanas. Intenté eliminar mi cuenta, pero incluso eso es difícil con ellos. Había ganado bastante dinero y me daban la misma explicación: todo estaba bien y mi cuenta estaba en orden.
Por favor no juegues ahí y soy un jugador experimentado.
May I ask when exactly you requested the withdrawal and in what state it is now?
If you need some help from our complaint team, we are here for you.
Hey guys, ive won over 1900 with this casino, but I am already waiting for 10 days(7 working days). I doubt it wil still come, they keep on telling me to be patient and that everything will arrive in the nearest time. Some people in the chat have received there withdrawal so I hope they are actually trying to get the money to my bank account
Hey, did the casino tell you the reason why you have been waiting for a week?
I tried to look at the complaints and although the casino doesn't have the best safety index it doesn't have one that is unresolved.
This is a good sign and the previous days players had similar issues, but they were resolved.
So I believe it will be the same for you and it is just a common delay and you will get the money eventually.
Anyway, I have two questions, have you been verified in the casino? Have you played with any bonus or just real money?
Hi, thx for answering so quickly, I didn’t need verification for my account, and yes it was bonus money that I turned in to real money, my withdrawal was 11 days ago, when I read other resolved issues, I see this looks pretty normal.
Okay then, try to wait some more time. Was there a maximum cashout from this bonus?
We give casinos 14 days to sort this out and if they fail to do so, then we will try to help you with a complaint if you need to file one.
Deal?
No there was non, I even asked the live chat. But they told me nothing was wrong I just have to be patient, but I think waiting 13 days is patient enough. They just want me to gamble it again, thats there strategy. Well played but im not a gamble addict🤣
Hello, I think I get your well-focused point. And I agree that waiting more than 13 days is a deed worth a medal...
I also believe that by submitting the complaint, you, on the other hand, gave the casino a chance to think twice about their "qualities"... 😀. I just hope they will respond because a below-average safety index indicates some flaws.
Well, we shall see, and hopefully soon enough!
Hi I put 3 withdrawals in 11th 12th 13th July 3 £500 pound amounts been in touch by live chat and by email all it says be patient your withdrawals are safe safe for who me or them doesn't take that long
Did they also ask for any documents from you, or is the verification of your account not needed?
How exactly did they explain the delay, and in what state is it now, please?
Please someone help me to take my money in waiting for verification over 10 day 10 time i sent all my dokuments and they don't want to pass 
I sent everything stil not passed th KYC the live Chat are incompetent people. Tha cassino running from Cyprus from small betting agency.and the are professionals on Fraudulent. I needed may money please help me out.if someone help me i will rewarded.
this it what they doing for tha last 10 Day they delayed my KYC for purposes.i sent my passport 5 times I sent my proof of address in 5 different prove.now asking me to sent my transaction history in jul 1 and August now.they don't want me te play me out and the live chat are incompetent people you never get answered.tricking answers and questions.
A have a full prove and a lot of screenshot.
Hello, you see, for the casino your account verification, it is quite a strict process, and sometimes they just want the same documents because they need to be 100% certain that it was you who registered and played. A bank statement is typically required as part of that procedure, so the best course of action, even if it feels challenging, is to continue cooperating.
I understand you are concerned but the fact is that to be paid, you must pass this verification. Therefore, is there any particular document you can't provide?
Are there any indicators that the casino has located some issues with your account?
Best advice? Gather your strength, send the casino the banking statement with the deposit visible (you can hide the other ransactions) and if it makes you feel better, submit a complaint, just in case: https://casino.guru/complaints/create
The verification process and its progress will be examined by my colleagues in a few more days. You don't have to worry; it is free.
What do you think?
Update they sent me this to send.bit how I proved this critically Question? I submitted this.and they rejected. And why asking for my crypto address?
by the way I sent this to them 3 times. I Also sent crypto it well but I don't have to prove it. No make any sense.belive me or not I sent everything. The past 12 days. I sent Bank statements 3 times, rejected. This it how it looks .it no name on crypto if they don't know. And my crypto account on Coinbase it legitm and strictly personal and sensitive Data. Also I sent 10 screenshot from my coinbase wallet transaction to them 2 Day ago.Rejected.how you can see on picture.
Nice but now they asking for something else against. They don't want to cooperat.
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