hace 6 meses
Good to know, thank you! 😉
Tema general sobre NovaJackpot Casino (página 9)
hace 6 meses
Recibí el otro retiro de 1.500 BRL hoy, el casino ciertamente ha pagado todos los retiros.
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ResponderCitar1
hace 6 meses
🙌 What awesome news. Thank you for the update! Hope the others will appreciate that.
ResponderCitar1
hace 5 meses
Gracias por su atención, aún no he vuelto a depositar en este casino, debido a los retiros ya no tengo bono en mi cuenta.
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ResponderCitar1
hace 4 meses
Just had a ridiculous experience with this casino.
They have a promotion for cashback on live casino losses. You have to contact the live chat on the Monday of the following week, which I did. They said I can't receive the cashback because I have a balance on my account and a pending withdrawal. Despite that not being mentioned in any of the terms. What a joke.
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Novaj
ha borrado el mensaje
Borrado
Novaj
ha borrado el mensaje
hace 4 meses
Hi there,
Thank you for sharing your feedback. Please note that our system does not allow us to manually add cash or bonuses when there is either a pending real cash or bonus balance, as well as when there is a pending withdrawal in progress.
To make sure this is resolved as quickly as possible, please send us an email at vip@novajackpot.com
Our team will do its utmost to get this sorted for you.
Kind regards,
The NovaJackpot Team
hace 4 meses
Just had a ridiculous experience with this casino.
They have a promotion for cashback on live casino losses. You have to contact the live chat on the Monday of the following week, which I did. They said I can't receive the cashback because I have a balance on my account and a pending withdrawal. Despite that not being mentioned in any of the terms. What a joke.
hace 4 meses
I understand that it would probably be best if they wrote this information in the cashback terms and conditions so that players would know about it right away.
In any case, I see that the casino has responded to you and is trying to resolve the situation.
I believe that together you will manage to handle it, and now at least you will know how things work at the casino.🙂
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