Este cazino es una basura 🗑️ total
Did something happen there?
Please tell us about it.
Pagué el primer depósito de $250 y el segundo de $150. Perdí dinero en ambas ocasiones. Al pagar el tercer depósito, recibí hasta 7000 euros. Entonces empezaron los problemas, por supuesto. El pago de $5000 fue rechazado. La cuenta verificada ya no está verificada. No recibo respuesta al chat ni al correo electrónico. Si saben a quién puedo presentar una queja, por favor, ayúdenme. Esto es horrible.
Hello, so are you saying that you lost a few deposits, but once you managed to win something, you had to verify again? Well, that's not nice but may have some reasonable explanation. Smaller and fresh casinos are always a bit risky... May I know how long you have been through this?
Da. Poslao sam ponovo verifikaciju a onda su mi poslali ovaj email. Ovo je cista laz. Pomozite mi kome da se žalim.
Dear Vladan,
During a recent compliance review of your account, our system has detected activity indicating the use of a VPN or similar anonymizing technology. Additionally, there is evidence suggesting that you hold one or more duplicate accounts within our platform.
Please note that both the use of VPNs to mask your location and the maintenance of multiple accounts are strictly prohibited under our Terms and Conditions (Sections [relevant sections]). Such activities are considered serious breaches of our operational and regulatory requirements.
As a result, your account and any related accounts have been placed under compliance review. This process includes the temporary suspension of withdrawals until the matter has been fully resolved. Depending on the outcome of the investigation, this may result in permanent account closure and the forfeiture of any remaining balances, in accordance with our Terms and Conditions.
If you believe this action has been taken in error, you may respond to this email within the next 7 days with supporting evidence (e.g., proof of residence, confirmation of single account ownership, and explanation of VPN usage). Our Compliance Team will then review your case.
We appreciate your understanding that these measures are necessary to maintain a fair and secure gaming environment for all users.
Kind regards,
Compliance Panda.bet
Sí. También perdí mi depósito de $400. Las ganancias son de $7000. Tengo todas las pruebas. Me enviaron un correo electrónico diciendo que creé cuentas duplicadas y usé una VPN. Solo están mintiendo para no enviarme mis ganancias.
Well, I understand you are convinced the casino is lying, but that's sadly not something we can investigate on the forum. That would require the casino's involvement. But do not worry, you are welcome to submit a complaint, which is completely free of charge. My colleagues will then assess all information and ask the casino to prove its statement.
How does that sound to you?
https://casino.guru/complaint-resolution-instructions 👈
I'll be here to catch up with you.
have the same problem with a bookmaker from Central America. Specifically, it is about Costa Rica. The name of the bookmaker is
panda.bet
I got a bonus, which I twisted, making 7000$. Now they don't want to pay me the money. The reason they gave is that I have more accounts from my VPN. Now they are allegedly checking my identity. My account was verified without any problems and now my money is trapped there. I would really appreciate it if you could help me pay because I heard from a friend that you have helped on several occasions considering that you have a license to maintain contacts with foreign bookmakers outside of Europe
This is their last email to me,and now i don't know what to do with that. 7000$ is not small amount.I came from Serbia,and here are poor salaries.Please help me.Tell me what to do ,which i next step
Here is their email to me:
Dear Mr. Bukvic,
The problem with your account is that you were using a VPN, which is not allowed. In addition, we have strong indications that you have multiple accounts. This issue is not related to the number of deposits you have made.
Please provide us with your wallet address or bank account details so that we can refund all the amounts you have paid.
Well, I thought we had been discussing the Panda.bet the whole time and you already mentioned the VPN issue to me. I responded:
"Well, I understand you are convinced the casino is lying, but that's sadly not something we can investigate on the forum. That would require the casino's involvement. But do not worry, you are welcome to submit a complaint, which is completely free of charge. My colleagues will then assess all information and ask the casino to prove its statement.
How does that sound to you?
https://casino.guru/complaint-resolution-instructions 👈
I'll be here to catch up with you."
So, did you think about the suggestion, please?
Sí. Hablemos de Panda.bet.
No entiendo tu formulario de quejas. Ni siquiera tiene una dirección de correo electrónico para quejarse.
Hace tres días prometieron devolverme todos los depósitos y mintieron. Así que no hay razón para enojarse porque los llamo estafadores y mentirosos.
Le di una calificación de 1 aquí. No lo publicamos.
Di una reseña en todas partes 1. Pero aún no la han publicado.
Hello, I'm sorry to say that my colleagues had to reject your review attempts because of the following reason:
"Hello and thank you for your review. Unfortunately, we have to reject it because this is not the best way to update information. It is not necessary to include an email in the user review, as it is not a casino review. We also recommend you to visit our forum: https://casino.guru/forum and tell us more about the situation, and we would see if we can help. Thank you for your understanding."
You see, the user reviews should help other players understand your concrete experience with the casino so they can make more informed decisions based on information from you. That may require more effort, I'm afraid.
Try to compose a more handy sort of information; you basically used the same text as you have been posting here.
However, I still believe you should take the complaint into account. Did you notice my previous posts, please?
Sí. Cuesta $80 apelar. Pero no tengo PayPal. Para ser más precisos, apelé a través de empresas autorizadas y pagué. Si no me creen por una reseña de un casino panda.bet y me piden dinero por apelar, tengo que dar una calificación negativa para que no estafen a otros como yo. Ni siquiera me devolvieron el depósito.
Sí. Hablemos de Panda.bet.
No entiendo tu formulario de quejas. Ni siquiera tiene una dirección de correo electrónico para quejarse.
Hace tres días prometieron devolverme todos los depósitos y mintieron. Así que no hay razón para enojarse porque los llamo estafadores y mentirosos.
Don't worry, I have been discussing that casino. However, emails are not used to handle complaints.
Please follow the guide: https://casinoguru-en.com/complaints/create 👈 all you need to do is choose an option and then send in the text, which should include a thorough explanation of the issue. You can also use the content you have already posted here and then upload screenshots right away.
The way I see it, you are waiting for refunds. You may use the alternative option:
"Do you have a different problem?
If your issue does not fall into any of the categories above, you can proceed directly to the complaint submittal form"
We will wait to see how my colleagues respond to the situation once the complaint is submitted, I guess.
Sí. Cuesta $80 apelar. Pero no tengo PayPal. Para ser más precisos, apelé a través de empresas autorizadas y pagué. Si no me creen por una reseña de un casino panda.bet y me piden dinero por apelar, tengo que dar una calificación negativa para que no estafen a otros como yo. Ni siquiera me devolvieron el depósito.
I think there is a misunderstanding.
We never ask for any payment. Complaints on Casino Guru are 100% free. If someone asked you for $80, it was not us.
If you want help with Panda.bet, please fill in our complaint form here:
https://casino.guru/complaint-resolution-instructions 👈
This is the only way my colleagues can contact the casino and ask them for proof. Without this form, we cannot help. Is that clearer, please? I'm convinced you did not understand my posts very well. 🙁
Me registré el 31/07/2025 en el sitio web del casino: panda.bet
Verifiqué mi cuenta y realicé un triple depósito. Gané $7,000 con el tercer depósito.
Pero entonces surgen problemas. El pago es rechazado. La cuenta verificada deja de estarlo.
No recibo soporte por chat y el servicio de correo electrónico tampoco responde mis preguntas.
Después de dos días, recibí un correo electrónico diciendo que estaba usando cuentas duplicadas y que la tabla de VPN no era correcta. Me dijeron que recibiría todos los depósitos en mi cuenta de Skrill, pero tampoco pasó nada.
Para cualquier evidencia puedes contactarme a mi correo electrónico: [email protected]
I registered myself on July 31st, 2025 on the casino's website: Panda.bet
I authenticated the warrant and made a 3x deposit. I won $7,000 from my third deposit.
But then there are problems. The payment was denied. A verified warrant becomes unverified.
I'm not getting any chat support and the email service isn't answering my questions either.
After two days, I got an e-mail from them saying I used double orders and VPN which isn't true. They told me I'd get all the deposits on my Skrill but there's nothing to it.
For all evidence, you can contact me at my e-mail address: Vladson1988 @ gmail.com
I suggest that you stick to this one and only forum thread and use only one Casino Guru account so we can talk to each other in a more cohesive manner.
Switching between vladson198896 and vladson198917 is pointless, as is posting the same info and ignoring my attempts to help. 🙁
Do you please understand me?
There won't be any progress for you without constructive communication. I'm afraid.
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