I am glad your case has been resolved and you received your money.
Unfortunately, Kristina is not able to see your posts here, nor will she get notified anyhow, as she is on our complaint team.🤷♀️
How long did you wait for your withdrawal, if I may ask?
They are also thepokies.net and royal reels and they blocked my account after a complain was made on the pokies.net site about missing withdrawals and the no license as may this year it was cancelled they are the worst site so far I’m owed around 5k not to mention another issue and I’m now complaining to Curacao egaming
michaelmaio245 can you direct msg me or email me I am starting class action against site my email is amy.lee190@yahoo.com and anyone else whom would like to add to this feel free
Hey, I see you've taken matters into your own hands. If you wouldn't mind, feel free to share with us where you got to and how it was resolved.
However, I have a feeling you're talking about a different casino. Do you also have something to say about this or did I just misunderstand ?
They are actually all the same casino royal reels rock n reels and pokies.net owned and operated by same people
Yes I understand that but there are other threads for other casinos so I try to avoid that some other casino will be talked about in a thread that is not intended for it. It can confuse other players and me too. 🙂
Understandable but if they are all owned and operated by the same people and the issues are the same across all sites including no license what’s the issue doing it like I have
Of course, if you have the same problem in each of them, you can also write here because it also concerns the casino the thread is about. But if you write about three different casinos, even if they are from the same owner, then it won't all belong here. I say this because I know that some players mix two casinos and write about both of them in just one thread, and the situations are not exactly the same, so then I try to avoid misunderstandings. 😉
No worries maybe should have posted that i had the same problems across all sites
If you don't want to, it's not necessary, but if you'd like to start writing something for another casino, or have some discussion with some players about it, feel free to find a thread for that particular casino.
Thanks 🙂
¡Casino Guru aprobó la queja pero no bajó la calificación! ¡Reseña sobre un casino (fraudulento) aprobada pero crítica a Casino Guru no aprobada en relación con la reseña de un casino fraudulento!
Calificación final: Es la primera vez que mi sitio me rechaza. ¿Cómo me han tratado a mí, a una persona que acaba de ser estafada/robada de 20 EUROS en un casino al que calificaron con 6 estrellas de un máximo de 10?
Hi there.
There must have been some misunderstanding. Let me help you with that:
The severity of the issue defines the amount of black points the casino gets; if the disputed amount is low, also the amount of black points is lower, and as a result, the Safety Index won't change. Sadly, this is the case. The desputed amount of 60€ as stated in the complaint is not enough to put the casino down in terms of Safety value.
"The number of black points represents how serious we consider a certain complaint to be. The black points are an outcome of a complex formula which takes into account several variables like the total disputed amount, the likelihood that player/casino was right and how good is the related licensing authority."
I'm sorry.
Hola de nuevo,
Gracias por la respuesta, pero nunca más volveré a pedir ayuda. Para mí, 60 euros es un buen céntimo, pero si piensas lo contrario, ¡nuestra conversación se acabó!
¡Buena suerte!
No one says that 60 euros is not a good penny, as you said. Just please understand that our system works accordingly to the amount stated in the complaint and gives black points for each unresolved complaint to the casino. Then the safety index is lowered every time this happens.
Therefore, if your complaint was unresolved and the amount was 60 euros, it is not possible that the safety index will fall to the bottom.
Do you understand that better now, perhaps? I hope you do.
Please also know that for us every complaint is important; no matter the amount of the money, we always try to get it solved the same.
En medio de nuestra charla, recibí una felicitación a través de una respuesta automática de Casino:
Rock and rolls
El bono "Bono por primer depósito (tragamonedas)" ha expirado
Estimado Boris Ognjenovic
Importe: 60,00 EUR
Fecha de finalización: 31/12/2024
El bono "Bono por primer depósito (tragamonedas)" ha expirado
Atentamente,
Ekibi de Rocknreel
PD: Me alegraría que marcaras una distancia clara con este casino y no tomaras medidas drásticas para bajar de 6.0 a 0, ¡pero igualmente te llevarías algunos puntos!
Nadie está leyendo ahora que no estás haciendo nada y ahora estoy terminando toda "colaboración" que tenía hasta ahora con CasinoGuru y de ahora en adelante seré - "invisible" !
It's a pity if you see it and want to do it that way. I think Radka and Romi have explained it to you quite well and I would just repeat myself. It's a system that has been in place for a long time and until a better one is invented, we'll do it the way we have it set up. Not everyone will always like it, but that is the way it is.😕
¡Tú escribes las reglas, tú decides, nosotros los miembros juzgamos si es correcto o no!
Desgraciadamente creo que no habéis hecho nada, al contrario, los hechos son estos:
Deposité 20 euros, obtuve un bono del 200%, con 60 euros no pude jugar ni un solo juego y después de aproximadamente 1,5 meses el casino se llevó todo el dinero.
En Suecia, si alguien denuncia un fraude de este tipo inmediatamente a la policía, los propietarios reciben multas elevadas y el Estado les devuelve el dinero.
¿Qué hiciste? Siéntete libre de describirlo, pero me temo que la respuesta será: ¡Nada!
Me avergonzaría firmar mi nombre y decir lo que usted dice, con palabras sencillas:
¡El casino tiene el derecho de robar pequeñas cantidades de dinero sin penalizaciones!
Okay, but I don't think we did nothing. The casino got black points which affect its rating, but the point was that since the amount is not so high, the points were not much either. But I don't mean to say that €60 is not enough. It is evaluated by a system and one such bet cannot sink the whole casino to zero or simply to a small safety index. If you had a car wash, for example, and two hundred people came and one had a problem because the machine gave them 50 cents less, should the whole business sink too? It could have been a mistake, yes, maybe you wouldn't go there again, but that's not the reason.
We also tried to contact the casino, but when nobody answers you, then it's hard to solve something. We are a mediator trying to help the players, not the police.
No casino has the right to take a player's money on the basis of nothing, but sometimes you know that there are casinos that don't respect the rules very much. It happened in this case, and since you say that in your country there would be a penalty and your money would be refunded, then I don't see any reason to play in other casinos.
So I guess that's about it.
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