hace 3 años
Si quieres hablar de cualquier tema relacionado con Sol Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
Tema general sobre Sol Casino
hace 3 años
Buen día,
Obtuve 25 giros gratis el fin de semana del casino Sol, luego los jugué y aposté el bono.
Ahora quiero hacer un pago, pero el empleado de soporte me dice que si quiero pagar, tengo que pagar exactamente la misma cantidad por primera vez ...
eso me parece un poco sospechoso porque ya hice la facturación de antemano y se ha arriesgado todo y puedo pagar el monto total si pago ...
Traducción automática:
hace 3 años
That sounds risky even to me. Don't take me wrong, it's necessary to make a first deposit in many casinos before you're able to withdraw. It's simply because you need to have a payment method registered in their system so they can use it to send the winnings. But the standard procedure is that you send the minimum required deposit (10-20 eur) and then you ask for the withdrawal.
hace 3 años
Sí, puedo entender que actualmente tengo 200 € de crédito en el sitio y de acuerdo con el soporte tengo que hacer un depósito por el monto del crédito para luego pagar ...
Traducción automática:
1
hace 3 años
Acabo de encontrar eso
CONDICIONES PARA RECIBIR LA BONIFICACIÓN SIN DEPÓSITO
El casino / sitio web tiene derecho a rechazar la activación del bono sin depósito para un usuario cuyas ganancias superen la suma de los depósitos durante todo el período de juego en el casino o durante el último año calendario.
En caso de recibir un bono acumulativo sin depósito, la empresa se reserva el derecho de exigir al cliente que realice un depósito equivalente al monto del dinero del bono apostado en la cuenta en el momento de la solicitud de pago, pero al menos 20 €. , y triple uso del depósito. Esta regla se aplica a los clientes que no han realizado ningún depósito desde que se registraron en el proyecto.
Entonces, si deposito 20 €, solo recibo tres veces el monto de mi depósito, ¿lo he entendido correctamente? (pero al menos 20 € y tres veces el depósito).
Editado por el autor hace 3 años
Traducción automática:
hace 3 años
Anastasia 13:45
The finance department will not approve your withdrawal request. For a successful withdrawal of funds, you need to make a deposit of 250 euros and fulfill the condition of three times wagering. Then you can withdraw funds. das kam eben vom support
1
hace 3 años
I understand it differently, it doesn't matter how much you deposit, but you need to wager the deposit 3x in order to get your winnings. This is actually a very common practice and one of anti money-laundering rules. But what isn't really common is the rule where you need to deposit 250 euro in your case. I believe this makes the bonus very bad and I'd even consider it unfair towards the players.
1
hace 2 años
Before i file a chargeback, i will explain the scenario carefully. The casino has denied request for a refund so I am making a complaint.
July 2021 I created an account under eweb****@gmail.com. No transactions in this account. Email not verified.
January 22 I received a bank notification for exposure to 3 fraudulent transactions. I have not received any SMS codes and i have proof of this.
My previous company notified me that they keep receiving emails from sol.casino and asked if i am familiar with it. (The company email account I used to have access to) so they informed sol casino to block the account because no body registered there. I presumed it was hacked or unintentionally was used in some way.
I reported the incident to my lawyer and my bank who immediately blocked my card.
I told sol casino the other email was a duplicate and i had unauthorized transactions. They wont refund but their terms say (unspecified authorized or unauthorized) transactions from a duplicate account are NULL AND VOID.
No verification. No email confirmation. Bank confirmed no SMs codes. Yet they will not refund so I told my bank. Now theyre seeking compensation when the money wasnt returned to me based on their terms that i made a protest. How ridiculous!
hace 2 años
I use a special card for any type of online transactions. Just in case that something similar would happen to me. It's not a complete solution for your issue, but it lowers the risk.
1
hace 1 año
¿Qué método de pago usas aquí casino?
Traducción automática:
hace 1 año
I guess it would be one of the following:
Find more options here - never hesitate to ask the casino what payment options are available to you for the withdrawal, to ensure a smooth process. 😉
alexdossantos2220
hace 1 año
Can you access the site? Should be available for players from Brazil. But I'm sure you know "danilolopes5959" 😉
Editado por el autor hace 1 año
hace 1 año
Hola, ¿alguien sabe si está permitido usar VPN en Sol Casino?
Traducción automática:
hace 1 año
Hey.
According to the review it is not forbidden, though I would ask the chat operator and save the reply for further use - just in case.
hace 1 año
Hello guys! How many of us here with have a withdrawal request awaiting additional check? I am just curious. I initiated on 02.26 and one more on 02.28.
hace 1 año
Hello Nanika.
To learn a bit more about your situation, what seems to be the issue? Any concerns? Let us know how are your withdrawals proceeding. 🤞
hace 1 año
My withdrawal request is under addition check, they are checking my betting history for unfair gambling whatever it means. I think this check is unnecessary and I'm just curious, how many people is in this situation too besides me.
hace 1 año
I thought as much. Well, the casino must initiate such a check to be sure no fraud was committed. Only after the conclusion is made the situation should become clearer. The casino feels it is necessary, or alternatively, such a check can be completely random - triggered by the system.
One way or the other, if you have not done anything against the rules, you should be fine.🤞
hace 1 año
When you loose few thousands euro you will receive:
"We would like to tell you good news!Your profile has gotten a personal VIP service.If you have any questions or difficulties during the gameplay you can e-mail us. Also using a chat on our site you will be transferred to a personal manager.Now the maximum time for consideration of the cashout request will be 2 hours but you can write your personal manager to speed up this process.Аn individual bonus program is аlso available for you. You can contact us in any convenient way to activate personalized offers that are calculated individually. No deposit bonus is available after depositing a total of 300 Euros and deposit bonus from 150 Euros. Operations made from the moment of withdrawal, accrual of cashback, activation of other personal or no deposit bonus are taken into account. For the deposit personal bonuses the wager is 35, and for no deposit bonuses is 3.How would it be more convenient to contact you? I would be grateful for your feedback!If you have any additional questions, please contact us.
We will be glad to help you!"
When you will try to withdraw good winnings, you will receive message about additional verification, now 2 hours withdraw 😀
hace 1 año
So do I understand correctly that you did the additional verification and then the withdrawal arrived within 2 hours as promised ? I think it's nice if the casino respects its players and treats those who have spent quite a lot as loyal. 🙂
