hace 1 año
Si quieres hablar de cualquier tema relacionado con SpinGreen Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
Tema general sobre SpinGreen Casino
hace 1 año
This casino is a scam and seize my winnings. I won $200 from the bonus money. When I withdraw, they won't let me withdraw so I deposited another $21 and bet another $91. When I withdraw, I only got $41. They said the bonus was only $20 and the money I deposited without accepting the bonus and won $91 dobla was seized. That means I won $300 and was seized and cheated of $259. The casino is not fair and cheats me on bonus and deposit money. When I reported it, there was no explanation from the deposit service.
hace 1 año
In addition, this casino is also reluctant to display customers' deposit and withdrawal history.
hace 1 año
Hello , so let me try to summarize and try to understand.
You played in a casino with a bonus and won some money. You wanted to withdraw it but you couldn't because the casino told you that you could withdraw a certain amount from the bonus? Could you also show me some requirements of the bonus, or did you check if it has a maximum cashout? That would seem to me the most logical in such a case why you could withdraw as much as they said.
Also, why did you deposit there again? It could be that what you put in was included in the bonus money if you still had the bonus active, but that's just my guess.
Can you send me the bonus you played with?
hace 1 año
Cobré 90 dólares, y hasta ahora siguen poniendo excusas, primero me dieron 24 horas, y luego dijeron que son 5 días hábiles, luego los contactas y te dicen que va a ser 1 mes, estoy realmente enojado, y hasta han desactivado el canal de chat.
Traducción automática:
hace 1 año
Hi, when did you enter the withdrawal? According to what the casino told you, it's not clear when the money should arrive. Do you have any communication with the casino that you could show? Maybe we can work something out together.
hace 1 año
Solicité un retiro de 01 dolares el día 6 de febrero, me dijeron que llegaría en 24 horas a mi banco, ya estaba en proceso de pago y estoy esperando hasta ahora y nada, cuando intento entrar al chat el sitio no me deja, porque no me abre la opción de hablar con soporte, y en el perfil solo me aparece 0.4 centavos.
Traducción automática:
hace 1 año
Did you try to send them an email if you can't contact them via live chat? I think it would be better to wait a while and be patient because it was also the weekend and we give casinos 14 days to make a withdrawal.
Did you play with any bonus or not?
Borrado
RepresentativeCasino
ha borrado el mensaje
hace 1 año
We assure you that all deposit and withdrawal history is displayed correctly. If you're experiencing any issues viewing your transactions, please contact us at support@spingreen.casino, and we'll be happy to assist you.
hace 6 meses
Hello Casino Guru Team,
I’m reaching out with a small request for help. I deposited on this casino through your website, claimed a bonus, and carefully followed the bonus terms. After completing about 2,300 spins, I requested a $250 cashout. The casino says the withdrawal is "under review," and support only tells me "24 hours." I had believed crypto withdrawals are usually instant, so this delay has me worried.
If possible, could you kindly check with the casino or guide me on what to do next? I came to their site via yours, and your support would mean a lot to me. I can provide any screenshots, timestamps, or IDs you may need.
Thank you for your time and understanding.
hace 6 meses
Thanks for reaching out! I get why this feels frustrating. Crypto withdrawals are usually super quick, so a "under review" notice is annoying.
The thing is, at this stage the casino just needs a bit of time to check the withdrawal. Every operator can do this, no matter the payment method. Sometimes it’s just bonus rules, security checks, or other internal stuff. Nothing unusual.
From our side, we usually step in officially only if the casino can’t resolve it in a reasonable time. So for now, best thing is to give them a little space.
It helps if you have screenshots, timestamps, and transaction IDs ready. That makes it way easier if we need to get involved later. Do you have any idea what the review might be about, or did they mention anything?
We’ve got your back, but sometimes you just need to let the process run for a bit.
hace 6 meses
Hi again—appreciate the reply and totally get that reviews exist. The issue is that what’s happening on my side doesn’t look like a normal, time-limited check anymore—it looks like a stall.
My play & bonus facts (short version):
Claimed a 200% bonus.
Slots only, with bets under $1 throughout.
Roughly 2,300$ spins completed.
I fully accept the 10× deposit cap; my balance of around $600–$700 was trimmed to ~$270, which I’m fine with.
Withdrawal timeline:
06:53 on 14/09/2025 — I requested a $250 crypto cashout.
Later, the withdrawal was canceled and the money was returned to my balance without any email or explanation.
Today I went through an escalated KYC: selfie holding ID with a "Spingreen" note, utility bill, passport, and a second ID (student card). I’m now verified.
I then re-submitted the $250 cashout, and after 7+ hours there’s still no response; live chat is also silent.
Just to remove any ambiguity: of the $250 I’m trying to withdraw, $100 is my own principal previously lost/played on their site—so the actual profit is about $150. I’m not asking for anything outside their terms; I accepted the cap and played conservatively.
If this is still considered "nothing unusual," could you please nudge the casino to either process the $250 payout or provide a clear, term-based reason for refusing it? I can attach screenshots of the dashboard and withdrawal history; there’s no blockchain TxID yet because no payout was sent.
Thanks for sticking with this—really appreciate your help.
hace 6 meses
Hi, thanks for keeping me posted. To be honest, I would expect the casino to tell you at least something meaningful. Currently, I believe we both lack any knowledge about the issue; if there is indeed an issue, the casino chat operator has not been helpful, making it unlikely that we can delve into details right now.
Do you know what? You can submit the free complaint anytime you want. It does not matter that it has not yet been 14 full days; the complaint will remain open—on hold. However, the casino contact will be notified about this complaint of yours.
Could help the casino with motivation. What do you think? Does it sound appealing?
hace 6 meses
¡SON ESTAFADORES! ¡ESTAFADORES! ¡GANÉ 1200 € Y INTENTARON POR TODAS LAS MANERAS DE NO PAGARME... UNA RETIRO DESDE EL 18/10 Y HASTA AHORA APENAS HE VISTO SOLO 400 € Y LUEGO YA NO RESPONDEN, NI EN EL CHAT... NI POR CORREO ELECTRÓNICO. ¡ESCRIBIRÉ RESEÑAS POR TODAS PARTES! EXCUSAS ABSURDAS... MENTIRAS
Traducción automática:
hace 6 meses
¡Pero no es verrrrrooooo! ¡Pueden ver todo el historial cuando quieran, estafadores!
Traducción automática:
hace 6 meses
EVITA ESTE CASINO COMO LA PESTE. SOLO ESTRÉS Y NERVIOS... Y SOLO HE VISTO UNA PARTE DE MIS GANANCIAS. INVENTA PROBLEMAS CON LOS PROVEEDORES PARA DIVIDIR EL RETIRO... Y POR CADA PARTE QUIEREN MESES, CREO.
AQUÍ HAY ALGUNOS EJEMPLOS DE RESPUESTAS DE CHAT. 
Traducción automática:
hace 1 año
We assure you that all deposit and withdrawal history is displayed correctly. If you're experiencing any issues viewing your transactions, please contact us at support@spingreen.casino, and we'll be happy to assist you.
hace 6 meses
Sí, sí, ¡el historial aparece y desaparece cuando te conviene! Y tú gestionas las retiradas como quieras. Gané 1500 €. Hice una retirada de 1000 € y luego otra de 500 €. Me quitaste 1200 €, yo retiré 300 €. Me devolviste los 1200 € que retiré el 18 de octubre y desde entonces hiciste todos los movimientos... ¡¡¡Aún me debes 800 €!!! 
Estafadores
Traducción automática:
hace 6 meses
Thanks for reaching out! I get why this feels frustrating. Crypto withdrawals are usually super quick, so a "under review" notice is annoying.
The thing is, at this stage the casino just needs a bit of time to check the withdrawal. Every operator can do this, no matter the payment method. Sometimes it’s just bonus rules, security checks, or other internal stuff. Nothing unusual.
From our side, we usually step in officially only if the casino can’t resolve it in a reasonable time. So for now, best thing is to give them a little space.
It helps if you have screenshots, timestamps, and transaction IDs ready. That makes it way easier if we need to get involved later. Do you have any idea what the review might be about, or did they mention anything?
We’ve got your back, but sometimes you just need to let the process run for a bit.
hace 6 meses
HOLA,
También tengo un gran problema con el casino spingreen.
El 12 de septiembre gané 1500 €. Intentaron estafarme de inmediato, dejándome solo 300 € (que retiré y me pagaron) en mi cuenta de juego, diciéndome que era el máximo retirable del bono de depósito utilizado. Era mentira; el máximo era de 2000 €, y como tenía pruebas, en teoría me devolvieron estos 1200 €, que, tras todas las comprobaciones, retiré el 18 de septiembre. A los pocos minutos, lo cancelaron con la excusa de que tenían que hacerlo en 3 pagos de 400 €. Recibí los 400 €... y con los 800 € restantes, todo fue silencio: nada en el correo electrónico, nada en el chat... ninguna información, ningún plazo. 
Traducción automática:
hace 6 meses
So, do I understand all this correctly, please?
You have won with some deposit bonus, and first they said that the maximum withdrawal was less, but then they admitted to making a mistake and gave you the money back to your balance, right?
You have withdrawn some of the money, but you are waiting for the rest.
Is that correct until now, please?
What is the daily limit for withdrawals, though? Have you checked it?
How long have you been waiting for the last withdrawal, please, and how much do they still owe you?
Our team will surely look into it if necessary after providing more information.
We'll wait for your reply.
Añadir mensaje
