in simple words: to fulfill the prerequisites you calculate :(bonus + deposit) x 35 and if the prerequisites are fulfilled to withdraw the profits you calculate: (bonus) x 15. Why was the money from the deposit not used for bets? If I accept this unfair rule, then you correctly deducted €347 from my account the first time. The second time, why did you deduct €179? In short, yes, I withdrew €410, which was credited quickly, and I played €6 sport. we agree on that.
Sadly, I'm not the casino's employee so I can't answer that. I can only guess. Furthermore, we do not deal with sports betting, it is outside our expertise. I'm sorry.
As I can see, Peter asked the casino in the complaint:
"Could you please address the player's question suggesting that the max win cap was applied twice? If this is not the case, please send the player's game history to my email address (peter.m@casino.guru)."
Let's wait for the answer.🤔
Todavía me pregunto por qué esta empresa tiene un 9.3 con tantos malos comentarios... No entra en bonos y cuando lo hace no paga 1.3/10 deberías darlo!! Probablemente obtengas alguna recompensa.
It's great that you asked 🙂.
Read this article about how we review casinos if you truly like to understand. If you check the casino's "reputation explained" tab, you'll get a better idea about what we're taking into consideration. The number of bonuses and user reviews is not included. Complaints, however, are very important and this casino handles complaints well. Just check the tab and slide down.
We focus on providing the probability that you will be treated fairly in the casino, that's what the rating means, it is not a kind of advertisement, furthermore, if any casino acts unfairly and we have proof - mainly from submitted complaints, there are consequences for the casino, reputation drop, warning, and so on - more details can be found here.
We have no evidence showing that the casino does not pay. Every player is welcome to submit a complaint if they feel mistreated, all complaints were resolved so far.
Have you experienced unfair behavior in this casino? If so, submit the complaint and our team will review the case.
in simple words: to fulfill the prerequisites you calculate :(bonus + deposit) x 35 and if the prerequisites are fulfilled to withdraw the profits you calculate: (bonus) x 15. Why was the money from the deposit not used for bets? If I accept this unfair rule, then you correctly deducted €347 from my account the first time. The second time, why did you deduct €179? In short, yes, I withdrew €410, which was credited quickly, and I played €6 sport. we agree on that.
Listen straight out there the worst casino super boss the beyond scammers simple as that the Guru casino will never never admit that they don’t get involved whatever it is. I’m saying as a player as well I totally agree with you you’re the worst casino. I don’t even know how they’re licensed straight out when I had evidence they just shut it down. That’s all they did. Don’t bother Stavros.
I'm sorry that you feel dissatisfied, but honestly, you claimed winnings that you have actually never won - based on the gaming history:
"the advert that someone won any amount lately doesn't mean that you actually won, even if it displays your name. Yes, it looks as a technical glitch and it shouldn't happen but if your winnings are not listed in your game history, there is nothing we can do to help you with this complaint.
I know it sounds harsh, but I'm not sure what you expect us to do. Have you tried the official licensing authority? Any response? Tell me, who exactly does not bother... 🙁
Desde hace unos días, este casino ha considerado conveniente eliminar el único método de retiro posible: la transferencia bancaria.
Ya había solicitado una retirada de 484€ mediante transferencia bancaria y se había pagado en las 24h estipuladas por sus T&C. Luego volví a depositar y obtuve mayores ganancias. A partir de ese momento fatalidad ya no he podido retirar por transferencia bancaria habiendo eliminado esa opción en los métodos de retiro.
El soporte de chat sigue diciendo que esperan recuperarlo pronto. Mientras tanto tengo 4 retiradas de 500€ en cola que ya deberían estar pagadas y otros 1.000€ que no puedo retirar.
¿Alquien más se ha encontrado con este problema?
Hello carsix79,
it's sad to see that something that used to work now doesn't work. I'm wondering...how about trying to suggest them choose a different payment method? If there should be an easier way to get your money back, I'd give it a shot. 🙂
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Ahora han restaurado el método de retiro por transferencia bancaria pero ha surgido otro problema. Los depósitos realizados por el casino el lunes y el martes aún no han llegado a mi cuenta bancaria. Mientras que el realizado la semana pasada había llegado el mismo día.
So it's a slight progress, at least. Just confused about the wire transfer, you refer to deposit, though I'm sure you meant withdrawals, instead.
Obviously, the casino truly has issues with the payment system - or provider. 🙁. Sorry to say that, but to me, it seems we have to wait till those problems are solved.
Are you still in touch with the casino, please? I want to make sure you are not being ignored.
Sí No he recibido el dinero en mi cuenta bancaria por dos retiros procesados por transferencia bancaria. Ahora también me han dejado de pagar los demás retiros que tengo pendientes desde la semana pasada.
I’ve been saying this for months, but for some reason, this platform still thinks that super boss casinos is one of the best and fairest come on turn it up!!
Estoy empezando a pensar que sea cual sea el casino que elija para jugar, siempre encontraré problemas con los retiros o cualquier otra cosa. Mientras que quién sabe por qué los depósitos en los casinos siempre son suaves como el petróleo y nunca chocan con un obstáculo. Su dinero siempre llega a tiempo mientras que nosotros tenemos que trabajar duro para conseguirlo. Ahora tengo 8 retiradas pendientes de 500€ que llevan dias estancadas ya que este casino paga con cuentagotas y cuando pagas no te llega el dinero a la cuenta del banco.
Apliqué un enfriamiento de una semana a mi cuenta de juego. Una vez que terminen de pagarme, cerraré la cuenta en este casino también y cerraré para siempre con estos malditos casinos en Curacao.
Sí No he recibido el dinero en mi cuenta bancaria por dos retiros procesados por transferencia bancaria. Ahora también me han dejado de pagar los demás retiros que tengo pendientes desde la semana pasada.
Checked the complaint, thank you.
Just to clarify things a bit:
"On March 20 and 21 two withdrawals of €500 are marked as paid but I have not received the money in my bank account."
"Subsequently the two subsequent withdrawals were canceled by the casino due to technical problems related to the payment system. At least that's the reason the casino led me to believe."
Well to me it seems, the casino (as many others now) is dealing with technical problems bound to payment providers.
Since it has been 3 and 4 days now + plus the casino shared the technical issue with you, I guess it is just a matter of time one way or another.
As you said: "My last and only successfully paid withdrawal was on March 16th and it had entered my checking account the same day." Sadly, now the casino has a problem.
Let's hope they solve that soon!
I’ve been saying this for months, but for some reason, this platform still thinks that super boss casinos is one of the best and fairest come on turn it up!!
Hello Yoshy2323,
I think you have not mentioned the casino is going to suffer some technical-related withdrawal issues.
As you can see in Carsix79's complaint: "My last and only successfully paid withdrawal was on March 16th and it had entered my checking account the same day."
Since only players with issues come here and submit complaints or complain about the casinos, it truly may seem that almost every casino is bad.
The reality differs by experience, I'd say. I agree many casinos are painfully slow when it comes to the KYC, or withdrawals. Everyone can see that.
That's why we always advise players to check the users reviews and complaints alike, our rating does not include those factors.
Care to know why? Because even a good and fair casino falls into issues from time to time, happy players with good experiences simply can't be counted, while players with complaints can. Hence we lower the rating if the complaint ends as unresolved. Not ideal, I know.
Could you come up with a better solution?
Los problemas técnicos siempre llegan cuando hay que pagar. Me pregunto cuáles son estos problemas técnicos para hacer una transferencia bancaria. Aparentemente solo los casinos los tienen. Quién sabe por qué pagar por transferencia bancaria en lugar de eso no hay tales problemas. El dinero siempre les llega sin trabas.
Since I keep an eye on the situation in the global financial market - banking sector, I'd say the increased number of similar "issues" bound to any kind of payments goes in hand with the ongoing situation there. Do you know how many banks are in trouble seeing help from the local governments? Well, many. Have you heard about Credit Suisse? Now it seems Deutsche Bank is a bit nervous too. Plus additional restrictions were set to prevent money flow to "restricted territories" or intentionally hazardous countries" - this matter is related to the war in Ukraine and sanctions embarged on Russia. I'm convinced many casinos are desperate because such things are completely out of their reach still they need to keep all international payments working, so they don't lose customers. Sending money from the casino works differently than sending money to the casino, did you know that?
In general, when some intermediary banks get involved, the transfer can be complicated and delayed.
I hope this casino will find the solution soon!
Déjame entender, ¿qué tiene que ver todo esto con mi caso?
Mis retiros se han marcado como pagados pero no he recibido el dinero en mi cuenta corriente.
Entonces, el hecho de que los bancos estén en problemas, ¿qué tiene que ver con el dinero que se tiene que transferir desde un casino por transferencia bancaria? ¿Superboss ahora se ha convertido en un banco?
Según tu teoría, todas las transferencias bancarias del mundo deberían ser bloqueadas. Recibo y ejecuto transferencias cada 2-3 días sin problemas.
Además, no creo que Italia pueda definirse como un país peligroso o un territorio restringido.
Repito aquí que estamos hablando de transferencias bancarias marcadas como hechas pero nunca recibidas en mi cuenta bancaria.
Me gustaría que mi queja sea procesada más rápido.
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