I was referring to similar situations in general, mentioning the most common complications.
You know, I do not know what caused your issues, furthermore, you mentioned the withdrawal was marked as paid after I replied to you - I'm seeing that in the complaint now.
So, let's get back to the usuals. How did the casino explain? Are you in touch with the support
Support afirma que probablemente hubo algunos problemas técnicos con su proveedor de pagos, pero aún están esperando una respuesta. ¡Y ya han pasado 8 días!
Así que manténgase alejado de este casino porque no pagan con ningún tipo de excusa.
Incluso hoy no llegó dinero a mi cuenta bancaria.
Y según el casino, el proveedor de servicios de pago aún no ha dado una explicación.
Por supuesto, esto es solo una excusa que siguen usando mientras retienen mi dinero.
Mi queja también sigue estancada sin progreso.
Cualquier jugador que esté pensando en abrir una cuenta de juego SuperBoss debe saber que no debe dejarse engañar por la evaluación súper positiva de Casino Guru. Este casino es puro fraude.
¿Pero soy solo yo quien todavía no recibe el pago de SuperBoss?
¡Han pasado 14 días sin recibir el dinero con retiros marcados como pagados!
¡Un casino que no paga y tiene una calificación excelente me da escalofríos y muchas dudas!
Y mientras tanto mi queja se sigue trabando!!
Pero sí, dejemos que pasen los 7 días antes de comunicarnos con el representante del casino sobre mi queja. Hace solo 17 días que no recibo los pagos..
I'm sorry to hear you still have issues with the withdrawal. I checked your complaint and I can see you already forwarded the communication to Kristina. Please, give her a bit more time to go through it.
¡No abra cuentas de juego en el casino SuperBoss porque no paga!
Llevo casi un mes esperando el pago de 4000€ que nunca llega!
Dicen que han tenido problemas con los pagos por transferencias bancarias pero todo es una excusa porque incluso con criptomonedas no quieren pagar retiros.
Thanks for the notice. I see even the complaint is waiting for the casino to respond!
Have you ever experienced anything unusual before?
Worst ever. They waisting your time maximum to not pay you. Hoping you will loose all your win until they finish "verification" from providers. If you are patient,they will waste more time with day whidrawal limits - 500 € per day. Security in low level. The last win 4000 € I received only 500 € . Because in some how someone knew, that I have big balance and cracked my account. After declined whidrawal to unknown cryptowallet, I never used any crypto wallet on this casino, they even didn't block temporary my account for security and all my balance was played off. All 3,500 € . After fiting with casino about this situation - the casino conclusion was, that I used myself an VPN and played off all by myself. And all my evidence about strange crypto wallet and VPN they didn't accepted. And most interesting thing - after all this situation already 2 months ago there no wins at all anymore.
Hola, este casino es completamente fraudulento. Retrasan el retiro indicando que tienes que verificar tu teléfono para poder enviarte el dinero, al crear una solicitud de retiro tu dinero permanece en el saldo del juego. También hacen algo muy ilegal y es manipular las tragamonedas. No he visto algo así por ningún lado, pero no tengo otra explicación. Cuando estoy en una ranura que me da me bajan de la ranura 
Esta es una de las ocasiones en las que después de que me caen y reinicio el juego, automáticamente juego la demostración, lo cual es súper extraño. A estos se les debería revocar la licencia, son 100% estafadores. ¿Dónde puedo subir un vídeo?
Hi, so if I understand correctly your account hasn't been fully verified yet ? Is this your first casino withdrawal ? We give the casino 14 days to fully verify your account and process your withdrawal. How long has your situation been going on ?
Regarding the slots and you have doubts, have you tried to check with support how it is possible that you get an error so often ? If you have some evidence and your situation is already longer than the time frame I mentioned, I would recommend to file a complaint on this link: https://casino.guru/complaints where you can then prove to our team what you have.
Do you think it's a worthwhile thing to try ?
Hola,
Solo mira el video y da tu opinión si estas personas merecen tener una licencia para esto 🙂
https://www.veed.io/view/2abe61af-6400-42ae-80fa-3ee38ffa13ac?sharingWidget=true&panel=share
It's good that you have some proof. Does it happen on some other slots or just on this one ?
Have you tried to contact support, what problem could occur in this case if you can run the game in the demo version but not in the normal version ?
I would also like to ask how long has your situation regarding the withdrawal and KYC been going on?
I will wait for your response.
El empate está arreglado, eso es todo. Pero nunca había visto expulsiones tan extrañas de una ranura. Me pasó en bgaming, en mascot gaming y en onlypay, en Joker Coins Megaways inicialmente tenía una apuesta de 50 céntimos, hice algunas tiradas, se me cayó y se me fue la apuesta de 50 céntimos, me mandaron un excel con las apuestas , aquellas apuestas a partir de 50 céntimos no figuraban allí.
Recently, a player asked us about distinguishing real slots from others, I feel you might want to see the response. If you do, it's here:
I thought it might interest you since it is about the genuity of games.
Speaking about games, do I understand correctly you're currently missing a few bets in the betting history?
Can you perhaps recall whether those sums of 50 cents were deducted from your balance while playing?
Casino Guru you need to review this casino mark from 9.4 to more lower. A lot of reviews where this casino try to scam people. They said that slot provider Wazdan make verification of my winnings, but not theirs casino, this is total scam and lies. I play Wazdan slots in a lof of other casino and had winnings more then x400 with max bet. And never saw "provider verification", but i see that this casino use this scam way for all people who win at this site. They say that provider asked for "verification", to waste withdraw for 21` day.
If you try to find fair casinos, this casino can not be in this list.
Estoy 100% seguro de que estaba tomando. No he visto tales anomalías. Digamos que juego con 180 euros, el juego me baja y me devuelve 220 euros, eso me causó buena impresión 😀. Lamentablemente no tengo forma de comprobarlo, solo tengo los videos del accidente. De lo contrario, este casino manipula las tragamonedas y estoy seguro.
Casino Guru you need to review this casino mark from 9.4 to more lower. A lot of reviews where this casino try to scam people. They said that slot provider Wazdan make verification of my winnings, but not theirs casino, this is total scam and lies. I play Wazdan slots in a lof of other casino and had winnings more then x400 with max bet. And never saw "provider verification", but i see that this casino use this scam way for all people who win at this site. They say that provider asked for "verification", to waste withdraw for 21` day.
If you try to find fair casinos, this casino can not be in this list.
Hello.
Firstly, we list all casinos without exclusions - even those who ask to be removed. 🙂
I'm sorry your playing history is being investigated, obviously, it is not my place to support your opinion at this point. Sometimes it just happens and the casino - or game provider should have a good reason for that. This is something I can't however, distinguish now - but I appreciate your insight.
Additionally, the rating is affected by complaints - not by user reviews, the reason is simple: we can't evaluate information given through user reviews, we can however, investigate through the complaint process.
Do you think you could use some help? Submit the complaint, this is always the best approach.
I wonder whether you've been told a reason for this check. Have you? 🤔
Estoy 100% seguro de que estaba tomando. No he visto tales anomalías. Digamos que juego con 180 euros, el juego me baja y me devuelve 220 euros, eso me causó buena impresión 😀. Lamentablemente no tengo forma de comprobarlo, solo tengo los videos del accidente. De lo contrario, este casino manipula las tragamonedas y estoy seguro.
Hello there.
Sadly, this is everlasting evergreen - players struggle to prove the casino is altering slots. I'm still convinced more of those situations are bugs, I have never heard about a case where the casino was caught during tempering with slots. Have you, perhaps?
I will submit complaint, casino will answer that they can not do something, It is provider verification. How complaint will help? Are possible to decrease rating of this casino with this complaint?
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