hace 2 años
Rechazado de nuevo por motivo desconocido.
Traducción automática:
Tema general sobre Syndicate Casino (página 2)
hace 2 años
Hello,
allow me to start with the KYC - it's truly amazing having such live feedback in almost real-time 🙂.
As far as I understand, the account is now fully verified, yet the casino is not going to send you an email containing this information, ok can be.
I also think that the process was quite quick, according to what I am used to from the player's complaints. 😀
I believe that Emily provided a few useful pieces of information, such as "Please note that, as I see in the system, in order to confirm and accept your ID, you need to upload a foreign passport or driver's license." and explained that you will be notified - I can understand that she can't go into more details because she is a live chat operator and the KYC is handled by a different department, but I got the impression that she tried to be helpful and responsive.
Sadly, I do not know how their system deals with the uploaded documents, but as I already wrote, I guess that those "unknown reasons" are just automatic notifications, only the support can tell more, I think. But it would be great if the message said: please use the correct format, etc.
Now we're getting to the cashout - this is a big " I don't know" you have already asked the casino about this am I right?
hace 2 años
De nuevo, esto es normal para ti 🙂
Resumir:
Tarjeta de identificación - licencia de conducir solicitada dos veces rechazada
Licencia de conducir - rechazada una vez. Pasaporte solicitado
Pasaporte solicitado - Me negué a dárselo. Dijo que era suficiente que enviara una tarjeta de identificación y una licencia de conducir.
Esta noche jugué deliberadamente todos los fondos de la cuenta e inmediatamente recibí una notificación sobre la verificación completa de la cuenta. Ya no necesitaba mi pasaporte. La cuenta se verifica al instante. Con los documentos que proporcioné anteriormente. Eso es lo que estaban esperando. No sé cómo llegaste a mi conclusión. 🙂
Editado por el autor hace 2 años
Traducción automática:
hace 1 año
Greetings
What do you think about Syndicate Casino?
.. They do not confirm my identity in any way...
hace 1 año
Hello.
Sounds quite similar to the previous conversation I had with a player from Kazakhstan.
Care to provide more details? What seems to cause the problem in your case?
hace 1 año
They refuse to confirm the verification with the same documents that were successful at other casinos
hace 1 año
Still very similar. May I know which documents seem to be rejected and why? Are there any other options left?
Editado por el autor hace 1 año
hace 1 año
Utility bill and prepaid Master card
hace 1 año
And why?
Oculto
Motivo:
personal information
Oculto
Motivo:
personal information
hace 1 año
Your documents have not been approved All I have in this world is my balls and Syndicate,
and I don’t break them for no one.
Tony Montana
DOCUMENTS DECLINED It seems something’s wrong with the document (Screenshot_20230506_153356.jpg). Syndicate Godfather noticed that Please, upload a Bank Statement that shows the Card Holder's full name and the card number to proof us that this card belongs to you. .
We can’t pay you till you pass verification. Please contact our support team for more details.
Speak soon,
Syndicate Clan
hace 1 año
Your documents have not been approved All I have in this world is my balls and Syndicate,
and I don’t break them for no one.
Tony Montana
DOCUMENTS DECLINED It seems something’s wrong with the document (IMG_20230505_160225.jpg). Syndicate Godfather noticed that Cropped edges of the document, all edges must be visible .
We can’t pay you till you pass verification. Please contact our support team for more details.
Speak soon,
Syndicate Clan
hace 1 año
Kindly mind avoiding showing such documents publicly! It's not safe.
I suggest you ask the casino for a proper explanation.
Usually, for statements cropped files and screenshots are not allowed - mostly. The preferred format is .pdf
It would be good to know the purpose of the requested document to ensure it provides the necessary information. For example, as proof of address, the bank statement in the form of .pdf would be better than a picture of some post slip.
" Please, upload a Bank Statement that shows the Card Holder's full name and the card number to proof us that this card belongs to you. " I think you should do that the way you were suggested.
hace 1 año
I use a prepaid card... There are no statements here like in the parent bank
hace 1 año
Let me say that I reached €500 in this Casino... But since there was no approval of the documents... I continued to play... I guess they know the psychology of the players... Now I'm at zero... Maybe I'll make a deposit next time when I'm full confirmed... Not before...
hace 1 año
If you feel like you can't help yourself stop playing in such a situation I would strongly advise you to verify your account in advance. This is the best way to void unnecessary delays once you win. Every decent casino allows players to undergo verification per request.
Any chance to set up gambling limits while you struggle? It should prevent you from losing, I'd say.
hace 2 meses
My request for the withdrawal of the money I had won in the amount of $13000 was rejected even after submitting my identification details on 4 separate occasions. After sending emails to confirm my ID and complaining about the way I was treated, I was permanently blocked from my account and the $13000 I had won was confiscated. They obviously had no intentions of paying me even though I had provided identification documents. They didn't mind taking my money when I deposited funds into my account and lost.
Editado por el autor hace 2 meses
hace 2 meses
I already answered you here: https://casinoguru-en.com/forum/complaints-discussion/syndicate-casino-scam-warning#post-135751
let's please try to keep the conversation in one thread please. 🙂
