hace 1 mes
I requested a withdrawal after i made some loss on tikitaka. Yesterday I received a mail saying my withdrawal got cancelled, and when i wanted to login, it said my account is under review. What exactly does that mean? Did they ban me?
Tema general sobre TikiTaka Casino (página 15)
hace 1 mes
Hi, did the casino ask you for any documents? Did you play with a bonus, or did they explain why your account is under review? Did they say how long it would take?
hace 1 mes
Deposité aquí por primera vez a principios de enero. Perdí mi depósito. Con el siguiente depósito obtuve una pequeña ganancia de 260 euros, que retiré sin problemas. Después de esto, hice algunos depósitos más con pérdidas. A finales de enero recibí una especie de bono VIP por un depósito de 500 euros. Gané bastante y aposté el depósito según el requisito de apuesta. Una vez finalizado el requisito de apuesta, tenía un saldo de más de 10.000 euros. El primer día de febrero realicé el retiro máximo a Skrill, que fue de 800 euros. En los días siguientes, también realicé otras dos solicitudes de retiro de 800 euros. Han pasado más de dos semanas desde los retiros y no he recibido el dinero. Pregunté si necesitaban algún documento, a lo que me respondieron que no era necesario enviar nada en ese momento, pero que me lo solicitarían si fuera necesario. Explicaron que el retraso era una comprobación rutinaria, que siempre se realiza cuando se trata de ganancias grandes. Entiendo la necesidad de realizar comprobaciones hasta cierto punto, pero estas están tardando demasiado. Han pasado 19 días desde la primera solicitud de retiro.
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hace 1 mes
Good day to you and congratulations on such a nice win. I, for example, understand that routine checks are normal, but to me, it feels odd when a casino has been "investigating" the account for longer than two weeks without even asking for documents. Would be great to know what exactly they have been checking for so long.
How about you complain to my colleagues? We established a very dedicated team of mediators who willingly help resolve similar situations through communication involving both sides—the players and the casinos.
In my opinion, you could consider this step; it's free. Check it out here 👈
I'll gladly provide details; let me know what you think, please.
hace 1 semana
Hello l have had issues with different amounts through Tikitaka casino where l asked them to close the account they didn’t and l have bank statements showing mutiple companies and different payment amounts. Which is difficult as l am trying to explain to a company why the amounts are showing as diff companies Monza bank has managed to block transactions now not before l got in a mess
hace 1 semana
Hello, I would like to focus on the most pressing matter, if you do not mind. As far as I can conclude, you asked the casino for the permanent account closure, but the request has not been carried out.
So, in order to get the full picture here, can you kindly specify how exactly you formed the request and how you informed the casino, please?
I noticed an abandoned complaint submitted last year; is it somehow related?
"The player from the United Kingdom was trying to understand the various amounts related to his deposits at Tikitaka, which appeared to be broken down into multiple companies on his Monza bank account. The Complaints Team attempted to gather more information from him, but due to a lack of response to multiple inquiries, the investigation could not proceed. Consequently, the complaint was closed, although the player retained the option to reopen it in the future should he choose to engage further."
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