Buenas tardes, quería saber si el Casino Vegas Hero es seguro. Tengo un retiro pendiente y dinero en él, pero debido al límite, aún no puedo solicitarlo.
Hi, you can check out the review here. It doesn't have a dazzling safety index, but it's not the lowest either.
It has some resolved complaints and some that it hasn't resolved.
Players have described this in user reviews, but that was a few years ago, so it may not be the best indicator.
However, I wouldn't be skeptical right away, so how long are you waiting for your money? Did you have to verify yourself? What is the casino's limit and how much could you withdraw?🙂
Ya realicé una retirada exitosa de 500 euros en dos días. Su límite es de 500 al día. Tengo otra retirada pendiente de 500 euros de anteayer y 2000 euros en mi cuenta. Por la mañana hablé con una chica en el chat y me dijo que mi retirada no se había realizado correctamente debido a un problema técnico con ellos, algo que no se ve en el chat. Cuando le pregunté el motivo, me echó y cerró la conversación en mi cara. Desde entonces, han bloqueado mi chat y no han respondido a ningún correo electrónico, mientras que yo fui educado, sin enfadarme en los mensajes ni insultar.
Okay, when did you request the withdrawal?
I understand that it's not pleasant that they blocked you from the chat to resolve the issue. Let me know how long you've been waiting.
We give casinos 14 days to resolve withdrawals, so if nothing happens, we'll try to help.
If they have a technical problem, I would probably wait a little longer. Could you request the withdrawal again, or is that not possible?
¡Muchas gracias! La subida se ha completado.
Do you mean that you got the money?
Sí, sí me lo dieron...y ahora estoy esperando otro retiro.
Then that's a positive update.
Are you waiting for just one withdrawal or do you have more than one?
How long did it take exactly for you to receive the money?
I believe the next one will also be successful, and feel free to let me know when that happens.🙂
No, tengo uno pendiente. Por desgracia, me arriesgué con los 2000 euros y, claro, los perdí. Ahora estoy esperando uno de los 500, lo malo es que tienen un límite de 500 euros. Solo cuando se complete, se podrá hacer el siguiente. En dos días hábiles se realizarán mi primer y segundo retiro. El que estoy esperando, el del segundo día hábil, será mañana. Espero verlos.
Oh, that's a shame, I wouldn't say you're about to lose. In my opinion, a few days isn't that long to wait, and if there's a temptation to gamble with the money, then it's a pity.
In any case, the casino could have higher withdrawal limits, that's true, but unfortunately that's the way it is.
I hope you get more money and it doesn't end the same way like with the 2000 euros.
¡Muchas gracias! ¡En solo 2 días hábiles hice el tercer retiro! ¡Todo perfecto! Sí, lamentablemente tienen un límite de retiro muy pequeño, una de sus mayores desventajas, además de los tiempos de retiro, que son muy largos en comparación con Grecia, que son de pocos minutos. Al menos una de las dos debería cambiar.
I'm glad you got at least some money. I wanted to ask if this limit can be increased if you are a VIP member, but that probably wouldn't be the best idea if you are tempted to gamble with the money if you wait longer than a few days.
Be sure to keep an eye on this, because there are many casinos where you would have to wait longer than just a few days.
If you have experience elsewhere, feel free to let me know.
In the meantime, I wish you the best of luck.☘️
Sí, se supone que debes hacerte miembro VIP, pero desafortunadamente, con mis retiros, reiniciaron los porcentajes. Estaba al 66% y de repente me bajó al 0%... así que creo que esto no funciona y es una estafa. También les hablaré de Magius Casino, que creo que es una estafa. Cero jugabilidad, especialmente en apuestas de 2 euros o más; ni siquiera te juega. He jugado más de 1500 euros sin ningún retiro y la jugabilidad me ha llevado hasta los 150 euros.
Hello everyone,
I wanted to share my current issue with Vegas Hero regarding my withdrawals, in case someone has experienced something similar or can give advice.
I requested three withdrawals more than three weeks ago, and I am still waiting. The live chat support is not helping at all – sometimes they tell me I don’t need to verify, sometimes that I am already verified, and then they just kick me out of the chat. Other times, the live chat doesn’t even work.
I have also sent around 15 emails to their support, but I only received four replies. Every single time they just tell me I need to verify my account. The problem is: I already completed my verification two days after my win, when the option was still shown in my profile. Now there is no verification option visible in my account anymore, but they still keep telling me I need to verify.
I have already sent all required documents twice by email, but they still insist on more. For example, they now want an Apple transaction history from a month ago, which I can’t even access anymore. I keep resending everything, but nothing changes – they just keep asking me again to verify.
To make things even worse, in their latest email they actually threatened that if I don’t upload the documents, they can suspend my account within 30 days and even withhold my money.
At this point, I don’t know what else to do. I just want my money, but I feel completely stuck and ignored.
Has anyone had the same experience with Vegas Hero or knows what I could do next?
Thanks in advance.
Good morning! They didn't even ask me for verification. I haven't sent any documents. I made 3 withdrawals of €500 within 2 business days each. Indeed, when I got to have an amount of €2000, they kept telling me different things and closed the conversation and disappeared. I never got them because I played them again. And since then it hasn't been playable.
Good Morning and Thank you for your answer at First.
Honestly, I feel like this site is completely scamming me. First they said I don’t need to verify my account. Then I went through the verification anyway and even sent my documents by email three times already.
Now they tell me I should upload my documents on the site – but in the verification tab there’s no option to upload anything, it literally says I don’t need to be verified anymore. And in the same message they also say if I can’t upload, I should send the documents by email. Well, I did send them by email, multiple times, but they either never arrive or they just don’t accept them. I don’t even get any confirmation that my documents were received, nothing at all.
Meanwhile, their T&Cs state that if I don’t provide my documents within 30 days, they can close my account and keep my money. So I’m stuck in a loop where they demand documents, don’t provide a way to upload them, ignore my emails, and at the end can just keep my balance.
This really looks like a deliberate tactic to block withdrawals and confiscate funds.
Sinceramente, siento que el sitio me está estafando por completo. Al principio, me dijeron que no necesitaba verificar mi cuenta. Pero lo hice de todos modos y ya he enviado mis documentos por correo electrónico tres veces.
Ahora me escriben para pedirme que suba los documentos a la página web, pero en la sección de verificación no hay forma de hacerlo. Simplemente dice que ya no necesito la verificación. Al mismo tiempo, me indican que si no puedo subir nada, debo enviar los documentos por correo electrónico. Lo he hecho varias veces, pero al parecer los correos nunca llegan o simplemente no los aceptan. Nunca he recibido confirmación de que se hayan recibido mis documentos.
Y los términos y condiciones establecen que si no presento los documentos en 30 días, pueden cerrar mi cuenta y quedarse con mi dinero. Así que estoy atrapado en un círculo vicioso: me piden documentos, pero no me ofrecen ninguna forma de subirlos, ignoran mis correos electrónicos y, al final, simplemente se quedan con mi saldo.
Para mí, esto parece una estafa deliberada para bloquear los pagos y cobrar los fondos de los clientes.
Hello everyone,
I wanted to share my current issue with Vegas Hero regarding my withdrawals, in case someone has experienced something similar or can give advice.
I requested three withdrawals more than three weeks ago, and I am still waiting. The live chat support is not helping at all – sometimes they tell me I don’t need to verify, sometimes that I am already verified, and then they just kick me out of the chat. Other times, the live chat doesn’t even work.
I have also sent around 15 emails to their support, but I only received four replies. Every single time they just tell me I need to verify my account. The problem is: I already completed my verification two days after my win, when the option was still shown in my profile. Now there is no verification option visible in my account anymore, but they still keep telling me I need to verify.
I have already sent all required documents twice by email, but they still insist on more. For example, they now want an Apple transaction history from a month ago, which I can’t even access anymore. I keep resending everything, but nothing changes – they just keep asking me again to verify.
To make things even worse, in their latest email they actually threatened that if I don’t upload the documents, they can suspend my account within 30 days and even withhold my money.
At this point, I don’t know what else to do. I just want my money, but I feel completely stuck and ignored.
Has anyone had the same experience with Vegas Hero or knows what I could do next?
Thanks in advance.
It's good that you submitted your complaint here so our team can look into all this.
Hopefully soon we will learn more about your withdrawal.
How long have you been playing at this casino?
Llevo poco tiempo jugando en este casino, máximo un mes. Sin embargo, no volveré a depositar en él en el futuro.
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