Tema general sobre Winpot Casino

On December 13 I requested a withdrawal... it was a big problem doing the verification, it took more than 10 days for it to be verified because they even ask for proof of deposits, from the day I requested my withdrawal (December 13) I They commented that it would be approved in 48 hours. Since then, they have been long, the 48 hours turned into 7 days and in the end they told me that the process would take up to 10 days, today they told me something else "that they had problems with your payment provider" and that they had escalated my request to the payment department and that I should wait. Winpot does not seem to be a trustworthy casino despite having a permit from SEGOB, be careful players.

Puedo entender que sea molesto, porque toma mucho tiempo obtener tus ganancias, pero en lo que respecta al casino que se comunica contigo, creo que no se pierde. Probablemente solo tomará tiempo 😕

Everything seems to indicate that they are just putting me off, there are several reports and complaints from other players who have had problems withdrawing their winnings, their Facebook social network is full of these messages and you can see it right there, and yes, obviously it's something annoying because since verification shows deficient processes for which support cannot give you any solution. As of today I have been waiting for 8 days and most likely I am going to wait because surely the 10 days will come without any solution.

Supongo que ahora tienes que esperar un poco. Si el casino no le envía las ganancias en los próximos 7 días, no dude y envíe una queja aquí en Casino Guru, obtenga más información sobre el proceso aquí .

Aunque espero que esté bien 🤞

This is what they tell me today, this casino is not going to pay me, it is most likely... 10 days have passed since I requested my withdrawal.

Lo siento,

No puedo leer la pantalla pin, ¿puedes volver a escribir el contenido directamente en la publicación, para que pueda traducirse automáticamente, por favor?

hello radka

They had told me that my account was under a review process regarding my earnings, they told me that I had to contact them today but according to them my withdrawal was already under review.

Suddenly the withdrawal process is so long and different from their terms and conditions. I am already convinced that they are not going to pay me because they are only suddenly arguing a process that does not exist.

My withdrawal was requested on December 13, more than 72 hours have passed and more than 7 days of the process they argue this "You were told that your withdrawal is under review. Data that can mean a day or many days depending on the specific case. "

Eso suena como una situación típica en la que los casinos investigan algo, pero simplemente no le darán ninguna información específica hasta que termine la investigación. También debe comprender que esto es algo que no puede hacer un agente de atención al cliente habitual. Cualquiera puede generarte una nueva contraseña o comprobar si tienes bonos en tu cuenta, pero tu caso es muy diferente.

No tiene por qué significar que hiciste algo mal. Recuerdo que cuando quise verificar mi cuenta en Revolut, también tuve que enviarles algunos documentos para verificar mis ingresos. Básicamente, les tomó alrededor de 3 semanas hasta que encontraron un hablante nativo de checo que fuera lo suficientemente competente como para verificar los documentos que les envié.

Para resumirlo, está claro que quiere su dinero lo antes posible, pero aparentemente llevará algún tiempo. Por otro lado, no creo que se pierda el dinero. Solo asegúrese de no cancelar el retiro pendiente. Solo tenga paciencia y recuérdeles su caso cada pocos días.

Hello MarioSuerte, my name is Mariel and I work directly with Winpot. I apologize for the delay as it is a process that can take more than 48 hours, especially when it comes to the first withdrawal. I can help you expedite it please send me an email to mdibos@winpot.mx and I ask you to please include your username and a brief description of the problem so I can escalate and prioritize your problem. Thank you!

Hola, solo un amable recordatorio: use el botón "Responder", de lo contrario, la persona a la que escribió no será notificada. gracias 🙂

I HAVE A WITHDRAWAL REQUEST SINCE THE 15TH OF THIS MONTH, YESTERDAY THE 22ND THEY ANSWERED ME THAT THEY HAVE BEEN SENDING MESSAGES TO THEIR PAYMENTS DEPARTMENT WITHOUT GETTING ANY RESPONSE, PROBABLY BECAUSE THE WEEKEND WAS CROSSED AND THAT THEY WILL WAIT FOR THE DAY OF TOMORROW MONDAY APRIL 24. I HAVE BEEN READING THE FEW OR MANY REVIEWS OF SAID CASINO AND GIVEN THE NUMBER OF COMPLAINTS THERE ARE ABOUT THE WITHDRAWALS, I HAVE DECIDED TO MAKE MY SITUATION PUBLIC AND NOT WAIT FOR THEM TO ANSWER ME WITH ANOTHER EXCUSE.

I HOPE I CAN REACH THEM AND THAT MY CASE WILL BE A GUIDELINE FOR NEW AND POSITIVE COMMENTS, AND THAT THEY MAKE VALUE THEIR CREDIBILITY AS THEY DO IN THEIR DIFFERENT BRANCHES...

Hello, can I contact you about a similar case!!??

Esperemos que el casino encuentre una manera de resolver el problema pronto. Como puedo ver, logró presentar la queja , lo cual fue un buen paso.

¡Háganos saber cómo va, por favor!

I have 2 recent pending withdrawals, they do not have much I LEAVE PHOTO EVIDENCE They have me waiting and given the complaints that they have made, it was already worth it, mothers, they are not going to turn me off, it is what I already commented, I assume if someone has a positive response or if someone has already been paid, please let me know I would really appreciate it nserió

¿Puedes explicar lo que está mal? Supongo que sus retiros se retrasaron, ¿verdad? ¿Puedo saber si su cuenta está completamente verificada, por ejemplo?

¿El casino te dijo lo que está pasando?

Hágamelo saber.

My account is already verified, what they gave me yesterday at 11 at night was that due to the amounts it could take 5 days. Skillful to see if true because I have it wait waitwaiting since 5

¡Me alegro de que hayas logrado verificar tu cuenta!

Mencionemos ahora que permitimos a los casinos 14 días completos para verificar la cuenta + enviar las ganancias al jugador. Sé que es bastante tiempo, aún así, te sugiero que hagas todo lo posible para cooperar con el casino para obtener el dinero lo antes posible.🙏

Ok, I'll wait the remaining days for 14b to come to an end, otherwise I'll have to go to the winpot branch, which is here where I live in Mexicali, on Lázaro Cárdenas Blvd. Clarify my pending withdrawals because how is it possible that one puts money very easily but when it comes to withdrawing it, so many travas put you

Permítanme decir que el depósito es completamente diferente de los retiros. Los jugadores tienden a olvidar que el depósito está sujeto al libre albedrío: no se necesita verificación ni verificación porque no hay nada que verificar, ya que cada jugador confirma que cumplirá con los términos y condiciones.

Una vez que se envía el retiro, el casino debe verificar todos los juegos jugados, los registros y las actividades para asegurarse de que no se hayan incumplido los términos y condiciones. También es necesario asegurarse de que el jugador es realmente quien dice ser, por lo que también es necesaria la verificación de la cuenta.

Como puede ver, el depósito es solo un primer paso. Sin embargo, un casino decente permite que los jugadores sean verificados inmediatamente. Creo que este es un enfoque razonable.

De una forma u otra, ¡espero que obtengas el dinero pronto! 🤞🤞