Mi dinero desapareció de mi cuenta el servicio al cliente no es nada educado no explican nada solo dicen envía mensajes y nos comunicaremos contigo He enviado 2 mensajes sin respuesta Estoy muy decepcionado
You still haven't managed to get any answer from the casino, so why did this situation arise and what happened ?
Since you have a complaint, our team will try to help you and hopefully they will succeed.
I will wait for an update if there is one.
Nada, no he recibido respuesta durante 7 días, este casino es una estafa, me dijeron que responderán a mi correo electrónico y todavía no tienen respuesta, todo lo que me envían es para informarme sobre un bono de depósito.
That's not the way an honest casino should behave, I think, and they certainly shouldn't let a player go a week without an answer when they've told them they'll let them know and write them off. I think they will lose more players this way than they keep.
Since we don't have anything new, the only thing we can stick to right now is to complain like I said and wait and see what the team finds out. I would be very happy if the casino would express an opinion, but I don't know if it will happen if it hasn't done so yet.
Anyway, Nick will do everything he can to help.
Muchas gracias estoy muy decepcionado porque no me responden nada lo único que hacen todos los días es enviarme mensajes sobre bonos de depósito nada más
Yes, it's even sadder if they can't give you an answer to the problem, but the bonuses are still coming to your email. We will have to be patient and hopefully this will all be sorted out soon. 🙂
Si todos los días me envían para pedir bono y sobre el tema de que el dinero desapareció de mi cuenta nunca me respondieron durante muchos días.
It would certainly be useful to know if they are investigating or similar to give you at least some reassurance. This way it looks like they don't respect you at all and ignore you. I don't think that's the best approach. Anyway, we'll see if our team can find out more.
Sorry rina, you ran into scam. The withdraw section on their site is only for show.
There is no evidence of
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Has ever processed any withdraw, maybe they have paid someone in the past.
There was a case where someone was stuck thousands, then they paid her 250$ withdraw. It was probably because they calculated they can juice more out of her in the future.
The sooner you understand you got scammed, the sooner you can move on with this unfortunate event in your lifespan.
Quite a negative view, but with your experience I am not so surprised. Anyway, let's not throw in the towel just yet and wait and see if another player doesn't get the money or how the casino handles the whole situation. I hope it will turn out well. I would be honestly happy. 😕
They simply do not want to verify my account and therefore I cannot withdraw funds. I need to verify the address box, and I have already uploaded 3 different bank statements and they deny it. Support tells me to contact them by email. I contact them by email and upload more information, but no one answers either. It's a scam.
You basically answered the questions I wanted to ask. It's always good if the casino tells you what's wrong with the document so you know what to send. Sometimes it might be the format, sometimes it might be that they don't see it well or that there's something specific missing.
But if you can't get a response from them it's not nice and I've seen a complaint in a state where our team will look at it and check.
I hope we can help you.
Son unos ladrones, estaba ganando una gran suma y el dinero desapareció de mi cuenta.
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
