My bets at this casino finally settled so now I can look at KYC/withdrawal. Emailed their KYC email 5 days ago and still waiting, given what people have posted here im expecting an interesting ride.
Has anything changed with withdrawal times since their long maintenance? Either way I'll update to see how this progresses.
We hope that something has changed, as we have contacted them many times regarding the length of the withdrawals.
I hope that it will be faster for you than it was for others before. Surely let us know how it goes, please. 🙏
11 days ago i made a maxwin in aslot.the winning amount was like 3k
i paid for instant withdraw and 3 days ago i sent message and asked them what happened and why my withdrawl is not prosceeding. Then i got a message back for Kyc. Kyc after 3-4 years playing on this casino with many deposits and withdrawls but anyway i sent everything and still waiting. Today i asked again and i got the same Answer. Experts team looking your account bla bla bla. i dont know whats going on.Casinoin wasnt like that.
Hello there.
If you feel that it is going nowhere, perhaps our complaint team could help you out.
Would you like to submit your complaint so we can investigate the matter?
Here's the link, in case you do.
Have you had any successful withdrawals from this casino before?
I'll wait until the next week starts, but have I sent two emails to their KYC mail address with no response still, on the 13th and 15 of this month with no response.
Waiting two weeks to even hear back about KYC starting is not something I've ever heard of.. but lines up with the kind of time lines people have posted.
If you are expecting to KYC in a reasonable time and withdraw it seems they are not the bookie for you.
Whether I can ever withdraw, I'll be reporting back I guess.
Llevo casi un año sin poder retirar fondos. Mi saldo es de $5,840. Han pasado casi cuatro meses desde que presenté mis documentos KYC, pero no he recibido respuesta. Cuando contacto con soporte, me dicen que espere. Estoy en una situación difícil.
I'll wait until the next week starts, but have I sent two emails to their KYC mail address with no response still, on the 13th and 15 of this month with no response.
Waiting two weeks to even hear back about KYC starting is not something I've ever heard of.. but lines up with the kind of time lines people have posted.
If you are expecting to KYC in a reasonable time and withdraw it seems they are not the bookie for you.
Whether I can ever withdraw, I'll be reporting back I guess.
I really would suggest you file a complaint here now so our team can intervene. It has been going on for a long time, and only through a complaint can we do something and talk to the casino about all this.
Please think about it.
Llevo casi un año sin poder retirar fondos. Mi saldo es de $5,840. Han pasado casi cuatro meses desde que presenté mis documentos KYC, pero no he recibido respuesta. Cuando contacto con soporte, me dicen que espere. Estoy en una situación difícil.
May I ask if you tried to file a complaint with our team so we can help you out? Otherwise we are unable to intervene, you know.
Please follow this link if you decide to file a complaint.
Hi. If you'd like to ask the other user anything, you'll need to reply to the previous post under the user's name, actually.
I can see that you already submitted your complaint, so do not worry; when the time comes, one of our first responders will get back to you.
May I ask if you have ever withdrawn from this casino before?
Evite este sitio con todas sus fuerzas. Es una estafa pura y dura.
De los cientos de sitios de juegos que he visitado, este es el peor.
Esperé 6 días para mi retiro y se me ocurrieron un montón de razones por las cuales estaba tardando tanto, luego lo aposté todo.
Puedes leer en Trustpilot: puedes depositar dinero, ¡pero no puedes retirarlo! Evítalo.
No deposite dinero con estos estafadores, ya que no podrá realizar ningún retiro.
That is unfortunate you didn't have much patience and lost all your winnings, really.
Hopefully next time it won't take this long and you'll be able to keep your money. 🤞
Even though I understand if you want to avoid this site and not play there anymore, of course.
As everyone in this topic, I will add that I'm also a victim of Ybets endless stalling of payouts. Won 5 figures over a month ago, replied to their KYC 4 weeks ago, have send many reminders and contacted support each week, but they don't reply to KYC. Reading that they don't even reply to people for more than a year, I doubt this will be resolved. Will add a complaint here.
It's incredible that you rate this site 7.4/10 and accept their affiliate when it's known they are scammers.
Let me start with the last point in your post, please: I believe that scammers are those casinos; they don't pay their players and only take money from them. We have come across many sites like this lately, unfortunately.
This casino pays their players, but they delay those payments. We are aware of it and try to "fight" it as much as possible. We even lowered their safety index significantly a few months ago because of this exact reason.
So, I am glad you came here to our forum and informed us about your situation. Our team will once again contact the casino regarding your complaint when the right time comes, and we will do everything possible to help.
Hopefully the casino will again listen to us and fix all the issues shortly.
I only had a very small amount left at this casino so I threw it all on a couple of sports parlays and have considered it a write off.
You ask how to do KYC, you get the email address, send you are trying to start the process and get no reply.
It's no longer even about the payment delay they just have zero intention to email anyone back.
DO NOT USE YBETS. If you are reading this stay well clear this is a SCAM website, stay far far away.
This casino being in the 7s is one of the worst looks for CG in general. Even in the most charitable interpretation people are getting paid months later..now nothing.
This casino needs to be deep red with warnings. I have absolutely no clue why they are still maintaining the current rating.
If I have to lodge the complaint officially to help get it down I will do it.
STAY AWAY FROM YBETS. SCAM SITE. SCAM PRACTICES.
So, do I understand correctly that you lost all your winnings you had in your account?
If so, unfortunately we won't be able to do much, and your complaint will be rejected.
I surely understand your whole point here, and be sure that we also try to push them every time we see a new complaint. Our whole team tries to do everything possible to make them pay their players faster because we have noticed many times that it really takes a long time.
Not lost just will be pending on bets for a while until settled.
They emailed me today saying no kyc is necessary 🤣
So they are around and willing to reply when forced to by public pressure and through CG. It's almost even worse that they are active..
And is very odd since my previous withdrawal was cancelled because I hadn't done KYC.
Hello,
Glad you still have the funds!
That really makes one think about how the process in this casino actually works... Well, would you say things are now moving in the positive direction? I mean, at least the KYC issue has gone. 😀
BIG WARNING!!
SCAM SITE!
DONT pay anything to the players.
Hello,
Do you want to complain, then? You see, such a warning won't be so easy to see once this thread reaches a new page; however, the complaint is ever present. Hence, I thought you might like the idea.
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