If you are permanently self-excluded and the casino sends you emails, I would recommend blocking the address where they come from. What should we do about this kind of thing please ? We are not the deciding body in the casinos who determines who gets emails and who doesn't.
I certainly understand that the casino shouldn't do this, but if you don't do anything about it, I don't know what you expect us to do.
You where very quick to defend them when it was my original complaint and still you tell me the things that i should be doing!!! This is just disgusting behaviour from Zotabet, they should respect my self exclusion. This is really bad from your side and the casinos side. I'm not the only one to report this and yet the casino still has a good rating. You can make contact with the casino!
Well, I don't think we defend them, but on the basis of what Veronika found out, she has to be objective. I fully agree with what you say that the casino should take a serious approach to such situations and not take it lightly. And my recommendation was only in the context of helping, because if you don't want to receive emails, I thought of it as a possible solution. You don't have to do that.
Casino Guru debería asumir la responsabilidad aquí y no incluir casinos que no respeten la prohibición de autoexclusión. Les hago en parte responsables de los operadores que no respetan las prohibiciones de OASIS.
Sin embargo, una medida útil sería no incluir en la lista a los operadores que no respeten en absoluto los bloques OASIS.
Hi, it's up to the casino what it takes into account and how it manages. We are not responsible for the management of the casino and we have them on our website so that players have as much information as possible when they decide to play somewhere.
I'm sorry that the casino doesn't take self-exclusion seriously, but what I can offer you in this case is to file a complaint with us and our team will take a look at what they did wrong and what happened.
You can summarise it to me as well. The casino allowed you to make another account despite the self-exclusion ?
https://prnt.sc/rB5cfoo0Ba9V has reaccionado
This screenshot you are showing was probably kicked because players from Germany can't see all casinos. It's because of regulations and rules that we have to follow as well.
Anyway, what does this have to do with what we were talking about last time?
¡Zotabet es muy recomendable! Los depósitos y retiros funcionan perfectamente. ¡Se te asignará un administrador VIP personal que se ocupará de todo! Un saludo a mi administrador VIP James. Todo funciona de maravilla con él.
Hello, I'm glad you like it here.
But on what basis did you get a VIP manager. I suppose it's not just like that and not every player gets it after registration. What all does he take care of or help you with?
¿14 días para un pago? ¿Estamos de nuevo en los años 90 o qué?
¿Cómo consiguen buenas críticas en todas partes? Hace días que no pagan, siempre el mismo bla bla bla. "Los pagos deben comprobarse cuidadosamente", por supuesto que quieren que se cancele el pago... y que el jugador vuelva a apostar el dinero, pero ¿por qué? Si no pagan de todos modos, no necesito seguir jugando...
Recomiendo encarecidamente no jugar aquí.
Hello, the best thing to do would probably be to wait until the casino is still making a check on the withdrawal. How long have you been waiting, please? Is this your first withdrawal?
As for 14 days, we give casinos 14 days because it often happens that KYC is required or technical difficulties may occur and therefore this is the universal time that we think players should have their winnings paid out. It's not instant everywhere and so it may depend on the payment method, third party provider if the casino uses one and so on. Hence the 14 days.
Eso es ridículo... Irwin, Roket Play, BetandPlay, Winspirit, todos necesitan 30 minutos para un pago y tú esperas como un idiota durante días, ¿por qué debería seguir jugando aquí?
That's a very good question. And my answer is that you don't have to if it doesn't suit you. If I had to wait a couple of days I wouldn't mind, but if it was more than that then I would wait for the money I have in the casino and not play there anymore. If you don't have problems with withdrawals elsewhere, I don't think there's any reason to keep trying new things. Not everything new has to be better or different.
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
