¿Estafa de casino N1? (página 7)

As I can see in your complaint, our team was unable to proceed any further, and this was the explanation: "Due to lack of sufficient evidence and the decision from the Alternative Dispute Resolution (ADR), we had been unable to assist further and the complaint had been rejected again."

So unfortunately, that is why Nick couldn't do much about your case, not because of a lack of interest.

If you feel that you have some new evidence, try to reopen your complaint again and I am sure that our team will have a look at it.

n1 casino has confiscated the deposits and refuse to refund the full amount of the confiscated deposits and they don't answer the mails and block the live chat conversations to avoid answering for the illegal confiscation of my deposits

Η n1 casino έχει κατασχέσει τις καταθέσεις και αρνείται να επιστρέψει ολόκληρο το ποσό των καταθέσεων που έχουν κατασχέσει και δεν απαντάνε στα mail και μπλοκάρουν τις συνομιλίες στο live chat ώστε να αποφύγουν να απαντήσουν για την παράνομη κατάσχεση των καταθέσεων μου

Could you explain the issue to us a little more, please? How did they confiscate your deposits? I do not fully understand it.🤷‍♀️

Could we help out in some way, perhaps?

Deposits have been made to duplicate accounts because I didn't know it wasn't allowed

Η καταθέσεις έχουν γίνει σε διπλοτυπους λογαριασμούς γιατί δεν ήξερα ότι δεν επιτρέπεται

Well, opening duplicate accounts is forbidden in most online casinos, and it is always stated in the terms of use. It is really important to read the terms every time you want to open a new account at any online casino, because you can surely avoid any future issues by doing so.

How long did you play at this casino, and what was the reason for you to open more than one account, though?

I didn't know it's forbidden and I didn't play I opened the accounts I made a 580 euro deposit and the money was confiscated the accounts were closed and N1 casino refuses to return the 580 euros that have been confiscated and doesn't answer my emails and live chat

Δεν ήξερα ότι απαγορεύεται και δεν έπαιξα άνοιξα τους λογαριασμούς έκανα 580 ευρώ κατάθεση και κατασχέθηκαν τα χρήματα έκλεισαν οι λογαριασμοί και η N1 casino αρνείται να μου επιστρέψει τα 580 ευρώ που έχουν κατασχεθεί και δεν μου απαντάει στα mail και στο live chat

I would suggest you file a complaint here with our team, if you wish. Describe the issue well and hopefully there will be some chance to get everything solved.

What do you say? Are you up for it? Here's the link, and if you need any assistance, please let us know.

Some action has been taken regarding the fraud and confiscation of my deposits by n1 casino

Έχει γίνει κάποια ενέργεια για την απάτη και την κατασχέση των καταθέσεων μου από τη n1 casino

I played now July 2024 at this casino and I took their bonus, and I won 150 euros, I made the spin they wanted and I go to withdraw 150, they are late and then they tell me that I bet 5 euros and exceeded the bonus limits, lies I never played 5 euro bet only once, I bought a 20 euro bonus where the bet was 0.2 minutes, I sent them an email, they replied that yes, far away, send everyone to the consumer advocate and shut them down, or let's file a mass lawsuit against the fraudsters

Επαιξα τωρα ιουλιο 2024 στο καζινο αυτο και πηρα το μπονους τους ,και κερδισα 150 ευρω εκανα το τζιραρισμα που θελαν και παω να κανω αναληψη 150,με αργουν και μετα μου λενε οτι πονταρα 5 ευρω και περασα τα ορια του μπονους ,ψεμματα δεν επαιξα ποτε 5 ευρω πονταρισμα μονο μια φορα αγορασα ενα μπονους 20ευρω οπου πονταρισμα 0.2 λεπτα ,τους στελνω email απαντανε οτι να ναι ,μακριαααααα,στειλτε ολοι συνηγορο του καταναλωτη μπας και τους κλεισουν ,ή ελατε να κανουμε μια μαζικη αγωγη στς απατεωνες

So do I understand correctly that they accused you of violating the maximum bet, but you did not exceed it at all? Is that right?

You can actually check that out in the bet history if the casino can provide it to you. Try to ask for it, and if you see that they are not willing to cooperate, don't hesitate to come to us, and our complaint team will gladly have a look into all this.

I cant watch my betting history just a few spins i can watch there the last ones ,and when i told them to sent me the proofs that i exceeded the max bet they tell me to watch my history and i cant and they know ,also i told them that if it was because i bought a bonus 20 euro they dont have it in their policies and they said it might be that ,and then they changed their rules and policy writing also for bought bonuses ,completely freud liers

n1 casino continues to not respond to emails and live chat and I have no communication and I do not know what will happen and if it is legal that for 6 months they have seized my deposits without any refund

Η n1 casino συνεχίζει να μην απαντάει στα mail και στο live chat και δεν έχω καμία επικοινωνία και δεν ξέρω τι θα γίνει και αν είναι νόμιμο που εδώ και 6 μήνες έχουν κατασχέσει τις καταθέσεις μου χωρίς να γίνει κάποια επιστροφή

There is no worse company than n1 casino they don't follow the terms and regulations and there is no contact with them for service

Δεν υπάρχει χειρότερη εταιρεία από την n1 casino δεν τηρεί τους όρους και τους κανονισμούς και δεν υπάρχει επικοινωνία μαζί τους για εξυπηρέτηση

In this case, I would like to suggest you file a complaint here with our team, and they will try to help. Hopefully the casino will cooperate and provide all the information.

If you're interested, please start the process here 👈 and let us know if you need any kind of assistance.

What do you say? Are you up for it?

I am really sorry that the issue is still persisting and the casino is not willing to cooperate.

I believe that our team is usually able to get in touch with this casino whenever they need to solve a complaint. So, if you wish, file a complaint and let us investigate. Hopefully there will be some movement regarding all this.

You can see all the complaints over here, and check out how the casino usually cooperates.

Please let us know how you have decided to move forward. We'll be waiting here, ready to help.

I have filed a complaint but no one has responded

Έχω κάνει καταγγελία αλλά δεν μου έχει απαντήσει κανείς

You created the complaint, but you didn't write anything. What of what you have sent us to understand, please? That's why no one wrote you back, obviously. Describe your situation and don't send one and the same attachment, because they don't know what to make of it I would say.

I have not described why I am not given the possibility to write what I try to write is deleted but I have sent you the description of the situation in an email

Δεν έχω περιγράψει γιατί δεν μου δίνεται η δυνατότητα να γράψω ότι προσπαθώ να γράψω σβήνεται αλλά σας έχω στείλει την περιγραφή της κατάστασης σε mail

So, you've got a problem in your complaint, huh? So try to open it in anonymous/incognito window and see if it keeps getting deleted. Alternatively, where did you send the email, to what address please?

I have made a deposit of 580 euros in a duplicate account without knowing that it is not allowed and the casino has confiscated the deposits, closed the account, has not returned the 580 euros that have been confiscated and does not respond to my emails regarding the case

Έχω κάνει κατάθεση 580 ευρώ σε διπλότυπο λογαριασμό χώρις να ξέρω ότι δεν επιτρέπεται και το καζίνο έχει κατασχεσει τις καταθέσεις έχει κλείσει τον λογαριασμό δεν μου έχει επιστρέψει τα 580 ευρώ που έχουν κατασχεθεί και δεν μου απαντάει στα mail σχετικά με την υπόθεση