Geia sou. I can see that you were able to submit a complaint, and it is now waiting to be reviewed by our team.
Please stay put, and we'll get back to you soon. Hopefully, together, we'll be able to solve everything.
Have you received any news from the casino by now, perhaps? If you have any news, please forward it to us.
No, no tengo información, todos los días les mando a explicarme por qué no me devuelven mis depósitos de 580 euros que me han confiscado porque no sabía que están prohibidos los duplicados de cuentas y no lo hacen. respóndeme. Hace más de un mes que no recibo ningún correo del casino mientras ellos los envío todos los días para explicarme si es legal que hayan confiscado los depósitos sin hacer devolución.
In such a case, I really want to see what our complaint team will be able to do. I just need to wait a bit so they can investigate.
Just please, from now on, keep in mind to always read the terms at each casino before depositing. You can avoid such issues, for sure.🙏
Nadie me ha contestado si es legal que n1 casino no me haya devuelto los 580 euros de los depositos que me ha confiscado y por que el servicio de atencion al cliente nunca me contesta el casino
As I can see, your complaint was closed as unjustified due to the reasons Veronika wrote there as such: "Creating multiple accounts is forbidden because it can be used to exploit bonuses or evade restrictions, which can lead to unfair advantages and complications for both the casino and other players."
Also, to answer your question regarding the legality of the casino's approach,. As we are not lawyers here, we really cannot give you an answer to this kind of question. The only thing we can say is that the casino’s Terms and Conditions clearly stated that creating multiple accounts was prohibited, and violating those led to the forfeiture of funds.
Unfortunately, we cannot influence the support to answer its players, even though we believe that they always should do that.
I hope that this helps you next time to avoid making this kind of mistake.
Les he explicado muchas veces que en mi caso no se utilizó ningún bono porque los depósitos fueron confiscados desde el principio y no se ha realizado ningún reembolso y el casino nunca me responde para que sepa qué ha sucedido.
The most crucial thing, in my opinion, is to remember that the complaint was turned down because of multiple account breaches. Aside from anonymous casinos, this is just not allowed.
There have been very few complaints that I have seen resolved, even in cases where the player had a valid reason for breaking multiple account rules.
We truly do not want to argue with you or lecture you, but I think your additions have little significance to the primary problem raised by making multiple accounts.
I'm sorry.
Nunca me has contestado si te has puesto en contacto con n1 casino y si es legal confiscar mis depósitos sin reembolso
Hello,
we admins don't contact casinos, and as I believe I have explained, we don't provide legal advices. We consider w´hether caisnos act fairly or not. Thus, if you prefer to discuss law and law statements, I strongly recommend consulting with a lawyer. Preferably one skilled in gambling matters.
Since you have submitted the complaint, the complaint handler may get in touch with the casino representative if necessary. It is one of the most likely steps during uncertain circumstances described in the instructions for players. In any case, you will be informed of every development, but it never hurts to read the guide I mentoned.
I'm sorry it has been more than three weeks since we discussed the matter; hence, I would leave the details for the complaint, because I can't recall much. Furthermore, this is a forum, and we do not resolve issues here for that; I believe it is not that serious. I'll try to keep up with the progress at least.
Ladrones y bastardos
El casino sigue rechazando mis correos, no responde a mi chat y un empleado del casino intentó engañarme mintiéndome que se había realizado el reembolso.
No lo entrar con ninguna contraseña
El casino sigue rechazando mis correos, no responde a mi chat y un empleado del casino intentó engañarme mintiéndome que se había realizado el reembolso.
Hmm, like Radka said, we'll have to wait for our complaint team to find out and if they can help you. The casino not responding to you is certainly not pleasant, but there is nothing more to do than wait and see how it develops. So it would be possible and if you learn something new you could say so. I hope this will be dealt with fairly as soon as possible.
n1 casino es una estafa los empleados han confiscado mis depositos me pidieron mis datos para hacer un reembolso y nunca me reembolsaron y tampoco hay forma de contactarlos porque no responden cuidado con n1 casino y guru casino no ha hecho nada al respecto n1 casino es una estafa
Unfortunately, we couldn't help you any further with your complaint due to the fact that you have violated the rule and opened a duplicate account, which is clearly stated in the casino terms as prohibited.🤷♀️
Please make sure to read the full terms every time before depositing in any online casino to avoid issues like this.🙏
El casino me ha pedido mis datos para hacer el reembolso he enviado todo y el reembolso nunca llego tantos meses que estan intentando engañarme y estafarme
Oh, that's bad.
Frankly, not much to help with, I'm afraid. The situation would be much easier if your case regarding claimed refunds wasn't closed as unjustified. I'm sorry to see our opinions vary.
¿Entonces no se ha verificado que 13 cuentas de casino se crearon con datos falsos sin ninguna confirmación ni verificación del casino y permitieron que todas estas cuentas se depositaran desde la misma tarjeta?
¿Por qué no me respondes? ¿Por qué está cubierto el casino n1? Quiero que me digas qué tengo que hacer para revelar el fraude. Quiero apelar a la fiscalía por delitos informáticos. ¿Cómo es posible que se hayan creado 13 cuentas con datos falsos sin ninguna verificación ni identificación y se hayan realizado depósitos en todas las cuentas con la misma tarjeta? ¿No es ilegal que el casino permita que se use la misma tarjeta en más de una cuenta?
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