hace 1 mes
No he descrito por qué no me dan la posibilidad de escribir lo que intento escribir se elimina pero les he enviado la descripción de la situación en un correo electrónico.
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¿Estafa de casino N1? (página 8)
hace 1 mes
So, you've got a problem in your complaint, huh? So try to open it in anonymous/incognito window and see if it keeps getting deleted. Alternatively, where did you send the email, to what address please?
hace 1 mes
He hecho un depósito de 580 euros en una cuenta duplicada sin saber que no está permitido y el casino ha confiscado los depósitos, ha cerrado la cuenta, no me ha devuelto los 580 euros que me han confiscado y no responde a mis correos electrónicos sobre el caso
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hace 1 mes
Geia sou. I can see that you were able to submit a complaint, and it is now waiting to be reviewed by our team.
Please stay put, and we'll get back to you soon. Hopefully, together, we'll be able to solve everything.
Have you received any news from the casino by now, perhaps? If you have any news, please forward it to us.
hace 1 mes
No, no tengo información, todos los días les mando a explicarme por qué no me devuelven mis depósitos de 580 euros que me han confiscado porque no sabía que están prohibidos los duplicados de cuentas y no lo hacen. respóndeme. Hace más de un mes que no recibo ningún correo del casino mientras ellos los envío todos los días para explicarme si es legal que hayan confiscado los depósitos sin hacer devolución.
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hace 1 mes
In such a case, I really want to see what our complaint team will be able to do. I just need to wait a bit so they can investigate.
Just please, from now on, keep in mind to always read the terms at each casino before depositing. You can avoid such issues, for sure.🙏
hace 1 mes
Nadie me ha contestado si es legal que n1 casino no me haya devuelto los 580 euros de los depositos que me ha confiscado y por que el servicio de atencion al cliente nunca me contesta el casino
Traducción automática:
hace 1 mes
As I can see, your complaint was closed as unjustified due to the reasons Veronika wrote there as such: "Creating multiple accounts is forbidden because it can be used to exploit bonuses or evade restrictions, which can lead to unfair advantages and complications for both the casino and other players."
Also, to answer your question regarding the legality of the casino's approach,. As we are not lawyers here, we really cannot give you an answer to this kind of question. The only thing we can say is that the casino’s Terms and Conditions clearly stated that creating multiple accounts was prohibited, and violating those led to the forfeiture of funds.
Unfortunately, we cannot influence the support to answer its players, even though we believe that they always should do that.
I hope that this helps you next time to avoid making this kind of mistake.
hace 1 mes
Les he explicado muchas veces que en mi caso no se utilizó ningún bono porque los depósitos fueron confiscados desde el principio y no se ha realizado ningún reembolso y el casino nunca me responde para que sepa qué ha sucedido.
Traducción automática:
hace 1 mes
The most crucial thing, in my opinion, is to remember that the complaint was turned down because of multiple account breaches. Aside from anonymous casinos, this is just not allowed.
There have been very few complaints that I have seen resolved, even in cases where the player had a valid reason for breaking multiple account rules.
We truly do not want to argue with you or lecture you, but I think your additions have little significance to the primary problem raised by making multiple accounts.
I'm sorry.
hace 2 semanas
Nunca me has contestado si te has puesto en contacto con n1 casino y si es legal confiscar mis depósitos sin reembolso
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hace 2 semanas
Hello,
we admins don't contact casinos, and as I believe I have explained, we don't provide legal advices. We consider w´hether caisnos act fairly or not. Thus, if you prefer to discuss law and law statements, I strongly recommend consulting with a lawyer. Preferably one skilled in gambling matters.
Since you have submitted the complaint, the complaint handler may get in touch with the casino representative if necessary. It is one of the most likely steps during uncertain circumstances described in the instructions for players. In any case, you will be informed of every development, but it never hurts to read the guide I mentoned.
I'm sorry it has been more than three weeks since we discussed the matter; hence, I would leave the details for the complaint, because I can't recall much. Furthermore, this is a forum, and we do not resolve issues here for that; I believe it is not that serious. I'll try to keep up with the progress at least.
hace 2 semanas
Ladrones y bastardos
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hace 2 semanas
El casino sigue rechazando mis correos, no responde a mi chat y un empleado del casino intentó engañarme mintiéndome que se había realizado el reembolso.
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hace 2 semanas
No lo entrar con ninguna contraseña
hace 2 semanas
El casino sigue rechazando mis correos, no responde a mi chat y un empleado del casino intentó engañarme mintiéndome que se había realizado el reembolso.
Traducción automática:
hace 2 semanas
Hmm, like Radka said, we'll have to wait for our complaint team to find out and if they can help you. The casino not responding to you is certainly not pleasant, but there is nothing more to do than wait and see how it develops. So it would be possible and if you learn something new you could say so. I hope this will be dealt with fairly as soon as possible.
