22bet problemas de retiro (página 10)

Hi.

I have moved your post here, so there is a better chance of getting some feedback.

May I ask if the document was a copy of your original certificate and they didn't approve it?

That would really be strange indeed.

What else have you provided to them to verify your account and when exactly all this started, please?

I went to the municipality and they told me that there is no paper birth certificate, they printed it from the PC and put a stamp with signature, then they also gave me a birth certificate taken from a photo scanner and always a stamp from the municipality with signature, now from the chat they told me that they are examining, for now I have already sent my identity card, driving license, bank statement, then a selfie while I show the identity card and the chat by email from the PC in the background, this birth certificate also paying the stamp duty with the receipt of the stamp duty, but it seems to me that they want to ask me for documents endlessly every 72 hours to block my account I have a significant amount there and I am worried about losing them, I am the owner of the account I am the only one playing, the credit card is mine, so I am 100% in order for this I feel like a victim of injustice they can block me even if I am in order

Sono andato nel comune e mi hanno detto che non esiste un certificato cartaceo di nascita , l'hanno stampato dal PC e messo un timbro con firma , poi mi hanno dato anche un atto di nascita fatto foto scanner e sempre timbro del comune con firma , adesso dalla chat mi hanno detto che stanno esaminando , per ora ho già mandato carta di identità, patente , estratto conto, poi selfie mentre mostro la carta di identità e la chat per email dal PC sullo sfondo , questo certificato di nascita pagando anche il bollo con la ricevuta del bollo , ma mi sembra che vogliono chiedermi documenti all'infinito ogni 72 ore per bloccarmi il conto ho una cifra importante lì e sono preoccupato di perderli , io sono il proprietario dell'account gioco solo io , la carta di credito è la mia , quindi sono in regola 100% per questo mi sento vittima di ingiustizia loro possono bloccarmi anche se sono in regola

I created the account in September 2023, this verification started on March 17th Monday, so it's been 11 days, without any real reason

Ho creato l'account nel 2023 settembre,questa verifica è cominciata il 17 marzo lunedì ,quindi sono 11 giorni , senza una motivazione reale

Thank you very much for all the details. I think the best would be asking the casino for a direct explanation, which my colleagues from the Resolution Center are used to requiring once the player submits a complaint form.

Perhaps you have never heard about that, so I would like you to know that you may complain against a casino if you feel that the problem is bigger than you can handle on your own. It is completely free and comes with no obligations.

If you are willing to give it a try, please use this link: https://casinoguru-int.com/it/reclami/invia

What do you think? Do you like the idea?

However I wanted to specify that I do not play at the casino but I think it is the same, the problem is with the security department of 22bet, they insist that these birth certificates are not good, they say the file is modified?? and the photo of the print is not clear and the original is needed but there is no original, the municipality gives it like this, I sent the birth certificate copy but compliant with the original and they say to send photos of higher quality, I wait a few days then I will see how to proceed

Comunque volevo specificare che io non gioco al casinò ma penso sia uguale , il problema è con il reparto security di 22bet , insistono con il fatto che questi certificati di nascita non vanno bene ,il file dicono che è modificato?? e la foto della stampa non è chiara e serve l'originale ma non c'è un originale, il comune lo dà così , ho mandato l'atto di nascita copia ma conforme all'originale e dicono di mandare foto di qualità maggiore , aspetto qualche giorno poi vedo come agire

I understand the problem and our team will try to help with such things. Verification is also what we do with players so if you are interested and don't know what to do next, definitely use our services. Hopefully we will find out more because if the casino doesn't say anything concrete then we are short. 

So you're gonna go for it?

Problem solved after 14 days the verification was completed and they allowed me to withdraw the balance which was quite high, but they wrote to me betting is not available for you, I can no longer play with them I don't know honestly I bet regularly maybe I bet high amounts at low odds, the important thing is to have managed to withdraw the balance

Problema risolto dopo 14 giorni la verifica è stata completata e mi hanno permesso di prelevare il saldo che era abbastanza alto , ma mi hanno scritto betting is not available for you , non posso più giocare con loro non so onestamente scommetto in modo regolare forse scommetto cifre alte a quote basse , l'importante è essere riuscito a prelevare il saldo

I'm very glad that it was resolved and you received the money after the verification. 

As far as the fact that you were restricted, you may have won a lot and the casino didn't like that, but on the other hand they have the option to do that, so you can't do anything about it. Obviously, you'll have to find another casino to bet again. 

So if you do, do well there and you won't have to wait so long for the money.🙂

Play'n GO keskustelee vain kasinoiden kanssa. https://forms.wix.com/55e88372-b9f6-4577-9f20-dfacd67cd358:ca9f7d5d-80e8-4f6d-8c57-e46928c465ae

"We are missing "hit sounds" in Tome of madness. Only eye-mark and win counter sounds are heard.

01:33

PA

Patience

Hello there, my name is Patience, and I am happy to assist you. Hold on, please.

01:33

Re-loading game did not help.

01:34

Patience

Dear user, please note that available markets may vary depending on the event. If a certain market is not displayed, it means that it is unavailable to place bets on at the moment.

Unfortunately, I can not specify when the market will be available, as it is set at the discretion of the bookmaker.

01:37

PA

Is there anything else I can assist you with?"

Esimerkki "tuen" ammattitaidosta.. Kun pelistä puuttuu äänet niin se on jokin markkinointiasia.

Mutta.. Ongelma ei ratkennut..

Jatkoa:

"Patience

Hold on, please.

01:47

PA

Dear User, If you have a problem with the payout of your winnings, or you are facing some technical problems while playing slots, please provide me with the details below: — the date of the game you played; — the time of the game in your time zone; — the name of the game and its provider; — the stake amount; — ID number of the round during which the error occurred and a screenshot from that round in the game. Kindly note that the history of rounds can be found in the selected game."

Siinä teille. Kukaan ei ole tähän asti voinut tehdä mitään.. Siksi meillä on Gurussakin "valitukset" että sielläkään ei mitään tapahdu kuten olen vuosia nähnyt.

So, was this conversation from the casino or the game provider itself? 🤔

Sorry, I couldn't get it from this.

But I can see that it was somehow explained here: "Dear user, please note that available markets may vary depending on the event."

I believe that also the sounds and other functions might be slightly different. Don't you think so as well?

Customer service responded like this when I told them that the game sounds were only partially audible.

So all the sounds in the game didn't work normally and 22bet started talking about some market. They always give new explanations because they have ready copy-paste answers.

But the problem has probably been fixed since it's been over a week. However, nothing was done about it this time either.

I reported the SMS (OTP) issues a few years ago. The messages still don't go through and I can't log in with a new device, for example. This same issue has been happening since 2019.

Even if it seems to them, for example, that there is no randomness and that the spins are predictable, the answer is "Our games use a random number generator."

So games should have used random number generators back in 2018 when I first noticed it. I'll still be able to guess the book locations in Tome of Madness tomorrow.

Asiakaspalvelu vastasi noin kun kerroin että pelin äänet kuuluvat vain osittain.

Pelin kaikki äänet siis eivät toimineet normaalisti ja 22bet alkoi jostakin markkinoista puhua. He aina antavat uusia selityksiä asian vierestä koska heillä on valmiit copy-paste vastaukset.

Mutta todennäköisesti vika on korjaantunut kun asiasta on yli viikko aikaa. Tälläkään kerralla sille ei tehty mitään kuitenkaan.

Kerroin SMS (OTP) ongelmista muutama vuosi sitten. Edelleenkään viestit eivät tule läpi ja mm. en voi kirjautua uudella laitteella. Tämä saman asian toistelu on jatkunut jo vuodesta 2019.

Vaikka heille esimerkiksi näyttäisi että satunnaisuutta ei ole vaan kierrokset ovat ennalta arvattavia niin vastaus on "Pelimme käyttävät satunnaislukugeneraattoria"

Pelien siis olisi pitänyt käyttää satunnaislukugeneraattoria jo vuonna 2018 kun ensimmäisen kerran huomasin asian. Vielä huomenna pystyn arvaamaan etukäteen kirjojen paikat Tome of Madness - pelissä.

Hi! I've been using 22bet since 2019 for sports betting and casino and honestly, never really had a problem with it until now. I'm trying to withdraw and unfortunately, no matter the method I try, I don't receive any texto message with the confirmation code. I tried to get in contact with support and got no answer until now. I've read some similar cases the were solved but I don't know what to do. Can someone help?

Hello.

Did the casino explain anything to you, though, about what is going on?

When exactly did you request the withdrawal, please?

TODAY...

Sounds still are not working in the bonus game.

12:29

Chibuike

Hello, dear user. My name is Chibuike, and I will try to help you as soon as possible.

12:29

CH

You

Sounds still are not working in bon…

Kindly specify the provider of the game.

12:30

Tome of Madness, Play'n GO

12:30

Chibuike

Dear customer, according to our system, you do not have any active bonus at the moment.

12:31

I don't think there's anything more that can be done after six years of cheating. They're just evading responsibility. The license requirement is pretty much non-existent these days.

TÄNÄÄN...

Sounds still are not working in bonus game.

12:29

Chibuike

Hello, dear user. My name is Chibuike, and I will try to help you as soon as possible.

12:29

CH

Sinä

Sounds still are not working in bon…

Kindly specify the provider of the game.

12:30

Tome of Madness, Play'n GO

12:30

Chibuike

Dear customer, according to our system, you do not have any active bonus at the moment.

12:31

Mitään ei taida olla vielä näin kuuden huijausvuoden aikana tehtävissä. Antaa vältellä vastuutaan vaan. Lisenssin vaatimus on nykyään aika olematon.

In my opinion, this is not a matter for chat anyway. Chat workers, even if you are dealing with humans, usually respond with a general statement regarding the game's authenticity. That's my experience.

I think it's best to record that and send it to the game provider, as licensed casinos don't "store" games.

https://youtu.be/NwQeMgUkA1c?si=h2LE7JVcxhASoj1a Video... and filmed today.

Today, the situation was once again that the round had been "investigated" earlier, in effect before it had been played. There is no evidence of any investigation in this video either.

The customer service representative at the end of the video said that "you've already been told" because casino customer service starts with what has been answered before. That answer is then used as the "correct answer" even five years later.

Here is proof from the past years that eCOGRA asks the casino. eCOGRA's job is actually to check the answer given by the casino. Think about how many scams go through. Senkun just claims that the investigation was right and the player was wrong. However, the video recordings show completely different..

This is why Casino Guru, for example, does not accept complaints from me because they doubt things and are wrong themselves.

This is why even "correct information" has never been presented - not even today.

https://youtu.be/NwQeMgUkA1c?si=h2LE7JVcxhASoj1a Video... ja tänään kuvattu.

Tänään tilanne oli jälleen kerran se että kierros "oli tutkittu" jo aiemmin eli käytännössä ennen kuin se oli pelattu. Tästäkään videosta ei löydy mitään näyttöä mistään tutkinnasta..

Videon lopussa näkyvä asiakaspalvelija kertoi että "sinulle on jo kerrottu" koska kasinoiden asiakaspalvelu alkaa siitä mitä joskus ennen on vastattu. Sitä vastausta käytetään sitten "oikeana vastauksena" jopa viiden vuoden päästä.

Tässä takavuosien todistus siitä että eCOGRA kysyy kasinolta. eCOGRAN työ on todellisuudessa tarkastaa kasinon antama vastaus. Miettikääpä kuinka monta huijausta menee läpi. Senkun vaan väittää tutkinnan olleen oikein ja pelaajan väärässä. Videotallenteet osoittavat kuitenkin täysin muuta..

Tämän vuoksi mm. Casino Guru ei ota valituksia minulta koska epäilee asioita ja on itse väärässä.

Tästä syystä edes "oikeaa tietoa" ei koskaan ole esitetty - ei edes tänään.

Hello,

I believe you have validated what I previously stated. The licensing authority provides the official statement. Therefore, the license provider must intervene and submit a resume that highlights their collaboration on the investigation with the associated game provider.

There is no other way I'm aware of, I guess.

Here is another casino "investigation".

Since the licensing authority doesn't even care about the data provided to the customer, the customer can't do anything.

2025 and this kind of cheating is still possible. That's why I still wonder how Casino Guru will handle the matter so that my complaint will no longer be published.

Why shouldn't players know about cheating? The fact that they put the finished text first and then repeat the same thing for a month doesn't even prove what the game was about!

The licensing authority is such that they ask the casino - never the players - what kind of treatment they have actually received.

Tässä on toisen kasinon "tutkinta".

Koska lupaviranomainen ei välitä edes asiakkaalle toimitetusta datasta niin asiakas ei voi tehdä yhtään mitään..

2025 ja tällainen huijaaminen on edelleen mahdollista. Siksi edelleen ihmettelen miten Casino Guru suhtautuu asiaan niin että valitukseni ei enää tule julkaistuksi.

Miksi pelaajat eivät saisi tietää huijaamisesta? Se että laitetaan valmis teksti ensimmäisenä ja toistetaan samaa kuukausi ei todista tässäkään edes mistä pelistä oli kyse!

Lupaviranomainen vaan on sellainen että he kysyvät kasinolta - eivät koskaan pelaajilta millaista kohtelua oikeasti on annettu.

Well, I think it is pointless to contact the casinos. Makes much better sense to provide evidence to both the game provider and the licensing authority instead.

Perhaps I got it wrong, but the screenshot looks like communication with the casino to me. You are welcome to correct me, of course.

The game provider Play'n GO does not talk to the players. The casino does not talk to the game provider either. As I said earlier, ADR talks to the casino, which denies the events and things described.

https://youtube.com/shorts/IZD9192fKJU here is the video.

22bet said there was nothing wrong with the sounds.. They asked me to send the file three times..

It seems you can only send one picture at a time.

Pelin tarjoaja Play'n GO ei keskustele pelaajien kanssa. Myöskään kasino ei keskustele pelintarjoajan kanssa. Kuten aiemmin kerroin niin ADR keskustelee kasinon kanssa joka kiistää kuvatut tapahtumat ja asiat.

https://youtube.com/shorts/IZD9192fKJU tässä video.

22bet kertoi että äänissä ei ole mitään vikaa.. Kolme kertaa pyysivät kyseisen tiedoston lähettämään..

Näköjään vain yksi kuva kerrallaan mahdollista lähettää..