hace 2 semanas
¿Alguien sabe algo sobre este casino?
Traducción automática:
National bet casino
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Añadir mensaje
hace 2 semanas
National Bet cerró mi cuenta sin previo aviso con un saldo y todavía se niegan a darme ninguna información.
Traducción automática:
hace 1 semana
Could you please post the URL of the casino, so we can make sure which one you talk about?
Also, did they close your account after you requested your withdrawal?
Was your account fully verified there?
hace 1 semana
https://nationalbet.co/live-betting
No me pidieron verificación
No querida Romi, no había solicitado el retiro.
El casino es nuevo y tiene fecha de fundación de 09/2024 y su sede está en Chipre.
Traducción automática:
hace 1 semana
Thank you for the information.
I have added this casino to the list of new casinos for our data team to have a look at it and prepare the full review, as we don't have it yet in our database.
Our complaint team will correct the information in your complaint as well and will try to help you out.
So, this casino just suddenly closed your account without any notification about the reason. Right?
May I ask if your balance was from sports betting or the casino games?
I am asking because unfortunately we don't have any department dealing with sports, so hopefully our team will be able to help if you were also playing some casino games, you know.🤞
hace 1 semana
No, no son ganancias residuales.
Era un deposito y al depositar el dinero me cerraron la cuenta.
Traducción automática:
hace 1 semana
También solicito la devolución de mis 800 euros de depósito.
Traducción automática:
hace 1 semana
I understand, but unfortunately our complaint team couldn't continue in resolving this complaint as the issue was related to sports.
We don't have a branch dealing with sports betting yet, but I can suggest some websites that do:
https://www.safebettingsites.com/complaints/
https://www.bookmakersreview.com/sportsbook-complaint/
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
Please let us know if you have any updates.
hace 1 semana
Querida Romy, no se trata de deportes.
Se trata del deposito que hizo y una vez realizado me cerraron la cuenta.
Se refiere al funcionamiento del casino.
También jugué a las tragamonedas en este casino en particular.
En este momento mi dinero está congelado sin que tenga acceso a mi cuenta de apuestas nacionales.
Traducción automática:
hace 1 semana
I understand.
In order to get help from our team, you will need to reopen your complaint then.
Unfortunately, you have stated that the winnings were from sports betting, and that is why it got rejected.
Please explain the whole situation in your email and state also the correct name of the casino so our complaint team can react accordingly and try to help you out.
Please let us know if you need any other assistance.
hace 1 semana
Querida Romy
He solicitado que se reabra la denuncia.
Espero que sea aceptado
Traducción automática:
hace 1 semana
Querida Romy
Ahora tampoco puedo contactar con ellos.
Estoy enviando un correo electrónico y la dirección no existe 
.
Mientras que hace tres días hubo comunicación. 
Me temo que este casino no existe y es una estafa.
Traducción automática:
hace 1 semana
Querida Romy
Después de comprobarlo, me enteré que también habían bloqueado mi comunicación.
Me han congelado el depósito y ni siquiera puedo comunicarme con ellos.
Traducción automática:
hace 1 semana
I can see.
Now we need to wait for our complaint team to have a better look at this situation and decide if there will be any possibility to get involved and help.
Still keep us informed about any news, please.
hace 1 semana
Estimada Romi, después de una verificación que hice, este casino en particular no está controlado por ninguna autoridad reguladora. 
Traducción automática:
hace 1 semana
This will be great information for our data team to know. Thank you for that.
hace 4 días
Querida Romy
¿Tenemos alguna actualización sobre la activación de mi queja?
Traducción automática:
hace 3 días
I can see that it is now under review by our complaint team. I will try to talk to them regarding your complaint and try to find out any information on how it is going to be taken.
I will inform you soon.
hace 3 días
Querida Romy
La gerencia de Casino Guru rechazó mi queja legítima debido a información inconsistente.
Pregunto cuál era la información inconsistente cuando he presentado todos los argumentos que hacen justificada mi queja.
Consulte el piloto de confianza para verificar que el casino National Bet no sea confiable.
Lamentablemente, me veo obligado a dar una reseña negativa de Guru Casino en Trustpilot.
Traducción automática:
hace 3 días
Hi there!
I can partially understand your frustration, but as far as I can tell, the complaint against National Bet Casino was dismissed because, to the best of my knowledge, we still lack expertise in the field of sports betting and do not accept such complaints in the first place.
Are you referring to another case? I must admit that I am not entirely sure what you are talking about in your post. In light of the mediator's final explanation, I would say that he was prepared to go above and beyond for you:
"As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint."
To me, this is quite a proactive approach Nick has shown.
Is it about some sort of reopening request maybe?
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