***PLAYERS BEWARE***
I have been playing on ViperSpin for a while. Not long ago I left the site as I was having issues with withdrawing, and lots of false promises from the staff/ support never being honoured.
Several months ago, I received an email from part of the new ownership/ management from a guy named Mario. The emailed explained that they were not happy with how I was treated previously as a high limit player and if I returned the requests/withdrawal limits would be met and that customer service had improved and things have changed.
After 3 months and hundreds of thousands of dollars in deposits, I now know this to not be the case. Several times I had cashouts I requested which were not processed within 24-hours let alone 4-5 days later and as a player, these were cancelled and then lost once again on the casinos. Which you assume as a player is your fault for not waiting till they’re processed.
I then once again had a win after a while and now am trying to process the withdrawals. $200,000 mind you. It has now been 3 weeks since I requested this, I have sent an email everyday to support with no response and live chat "can’t help" and say I need to email support. I know my emails are being seen as I sent an another email of a secondary email account which was responded to in 3 minutes and once I said who i was they went silent and once again refused to respond seemingly on purpose.
PLAYERS NEED TO KNOW THAT YOUR MONEY ISNT SAFE ON VIPERSPIN.
They are quick to take your money, and advertise a sanctioned casino with a 24 hour withdrawal time, but once you request withdrawals, they refuse to respond for weeks at a time in hope players cancel the cashouts, and lose it once again through the casino.
IT IS IN MY OPINION THIS IS A SCAM
I recommend only playing on sites that have instant withdrawals, and don’t reply on additional teams to process and determine when or even if you will get your winnings.
I have all the emails, live chat responses, screen site recordings etc which will follow shortly on here if I don’t soon get a response.
The withdrawals are still sitting there unprocessed at this time, 3 weeks later, no response and no update.
***PLAYERS BEWARE***
I am really sorry about your experience at this casino. It surely doesn't sound right at all.
Perhaps our complaint team could intervene in your case and find out why these delays occurred.
Please submit your complaint here and explain the whole situation well.
