I have one dispute with a casino formerly licenced under CEG/Curacao, which apparently is not a valid licence anymore.
Where can I go to raise a complaint, if the casino is now under the new Curacao licence or worse, Anjouan.
Any input is appreciated.
Noah
Hola, el problema es con FunID, que funciona con muchos casinos online como allyspin, wazamba, posido, legiano... He enviado más de 35 documentos: extracto bancario, extracto de tarjeta de crédito, extractos de los últimos 12 meses de mi cuenta bancaria, cuenta de paysafecard y cédula de identidad anverso y reverso, cédula de identidad con la web de fun id de fondo, extracto de skrill... todos estos documentos y siguen sin verificarme, me piden un documento que no existe
Ha pasado el tiempo y todavía nada...
No hay respuesta del casino Supabet y no se ha procesado ningún retiro.
¿Qué más puedo hacer? ¿Alguien puede ayudarme? Han pasado 17 días y nada.
Try to be patient, please, even though it is not easy. Our complaint team will try to get in touch with the casino soon, and hopefully we'll learn something more. 🤞
I have one dispute with a casino formerly licenced under CEG/Curacao, which apparently is not a valid licence anymore.
Where can I go to raise a complaint, if the casino is now under the new Curacao licence or worse, Anjouan.
Any input is appreciated.
Noah
The question here is what the issue is. Is it related to your withdrawal, perhaps?
Please tell us more about it, and perhaps we will be able to help.
Hi Radka,
Thanks for being honest and share your opinion! While I can understand this, the least I was expecting from the Complaints team was to take some effort and respond to my mails sent to them. If they still think they should reject the complaints thats fine but at least sent out an mail stating this so the player knows why.
Hello. Hope your weekend was longer than mine.
I perfectly get your perspective, and I would prefer if the team members were capable of responding to every email they get and also had enough time to send a few more emails in specific situations, like when the complaint request is rejected or when it gets closed as unjustified. If I may, I understand that the team does care; that's not the matter here, however, fewer than 30 people are managing over 1,000 open complaints and reopening requests. That takes its toll, I'd say. Under such circumstances, when they face repetitive requests or the player feels like they are right and wants to discuss the closed matter over and over again, the team close it with one note and then, well, the end.
Yet, I empathize with you, of course. I would certainly felt the same way.
Hola, el problema es con FunID, que funciona con muchos casinos online como allyspin, wazamba, posido, legiano... He enviado más de 35 documentos: extracto bancario, extracto de tarjeta de crédito, extractos de los últimos 12 meses de mi cuenta bancaria, cuenta de paysafecard y cédula de identidad anverso y reverso, cédula de identidad con la web de fun id de fondo, extracto de skrill... todos estos documentos y siguen sin verificarme, me piden un documento que no existe
Unfortunately, as said before, we won't be able to do anything if you don't file a complaint.
Please think about it.
Ha pasado el tiempo y todavía nada...
No hay respuesta del casino Supabet y no se ha procesado ningún retiro.
¿Qué más puedo hacer? ¿Alguien puede ayudarme? Han pasado 17 días y nada.
Hello, kindly wait for Domika to get back to you. As you can see on the timer, she has 4 days to respond. I think it is best to mention that each party (you, the mediator, and then the casino) has a 7-day period to respond; the timer will always show whose turn it is and how much time is left.
The casino has been notified, but until the first response, Dominika, find your own resolver for you; the casino is not required to respond directly yet.
Hold on, please.
I have one dispute with a casino formerly licenced under CEG/Curacao, which apparently is not a valid licence anymore.
Where can I go to raise a complaint, if the casino is now under the new Curacao licence or worse, Anjouan.
Any input is appreciated.
Noah
Hello, Noah.
When it comes to our own complaint feature, you do not need to worry about the license because we at Casino Guru always try to settle the matter directly with the casino.
You are welcome to submit your request by using this green link 👈
It costs nothing. However, could you please tell me what issues you are experiencing with the casino? I could give you a few tips or help you avoid complaint-associated surprises.
Or, perhaps you prefer to read guides; well, if you do, here comes the best one:
https://casino.guru/complaint-resolution-instructions 👈
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Hello! To me, it seems like you may have some issues with casinos. Care to say a bit more, and more coherently, please? Maybe we can help you.
Try us.
Buenos días, quisiera agradecerle su atención y su respuesta.
Pensé que cuando hacemos una reclamación después de 7 días se puede intervenir.
en mi caso ya pasaron los 7 dias, su compañero me pregunto si ya habia recibido los fondos y le dije que no.
A partir de su mensaje, mis comentarios aún no han sido aprobados y no he recibido ninguna respuesta.
Parece que va a ser un proceso bastante largo.
Lamentablemente he estado esperando que Supabet procese los montos desde el 28 de junio.
Hello, I'm glad to help because I would, given the circumstances, feel the same. I apologize, but you are absolutely correct. Most complaints are time-consuming. Generally, it is because the resolvers or mediators have to build a perfect understanding of the events so they can effectively communicate with the casino when the time comes. However, in this particular situation, you have received a response that was generated automatically. The Team uses it when those 14 full days are near.
But do not worry, please. I sent Dominika a note. I believe and hope the situation will escalate quickly so you can stop thinking about this casino issue as soon as possible.
Gracias por su atención y por contactar a su colega para ayudarme. El problema lleva unos 17 días, lo cual es agotador porque la respuesta del casino siempre es la misma.
Gracias una vez más por su atención.
Good day to you. No problem at all, of course; glad to do my part.
You know, I still find all these delays and behavior quite strange. We live in a super quick world, where everything, even the feeling of luck and happiness, is supposed to be instant, but on the other hand, the casino is not able to find a working solution for more than 17 days... It just seems like they are not that open-minded or have not been trying very hard to pay out the money. This is just my opinion, of course. In any case, be strong; my colleagues will try to help.
Ya le respondí a tu colega, publiqué capturas de pantalla de la conversación, pero tu colega aún no respondió.
¿Tienes alguna idea de cuánto tiempo tomará completar el proceso?
I would appreciate it if you could refrain from spamming the forum. Keep it here, finally. Thomas will reach out to you eventually. We do not delete complaints here; instead, as you can see, all your complaint posts were hidden as private. That's all we can do.
Furthermore, since you deleted your forum posts too, the context is lost. You really do not have to do that without a good reason.
I appreciate your understanding.
Ya le respondí a tu colega, publiqué capturas de pantalla de la conversación, pero tu colega aún no respondió.
¿Tienes alguna idea de cuánto tiempo tomará completar el proceso?
Hello, let me help out, please.
Each party has 7 days to respond. I suggest you consult the complaint timer. As you can see, not all your complaint posts were made public; instead, it says "waiting for approval." that means that you need to wait until the complaint handler reads all the updates and gets back to you. Of course, at this stage no one can tell you when your complaint will end—it's a process.
Try to be patient, please. 🙏
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