hace 6 meses
Do you refer to the maximum win limit, perhaps?
It should always be stated in the terms of every bonus, so did you read those?
Have you used the bonus already?
Mensajes sobre el artículo: Cómo resolvemos las quejas (página 2)
hace 5 meses
Playzilla ignora mis solicitudes, no tiene sello CEG y no me cierran la cuenta
Desde el 4 de junio he intentado cerrar mi cuenta en Playzilla, enviando más de 12 correos a soporte y a mi supuesto gerente VIP, sin recibir respuesta. También he hablado con el chat en múltiples ocasiones, y siempre me dicen que el caso será "escalado" pero nunca hacen nada.
He perdido más de 900 CHF durante este tiempo, mientras mi cuenta sigue activa. En el sitio web no existe el sello de Curaçao eGaming (CEG), y cuando lo solicito en el chat, me dan evasivas y cierran la conversación.
Tengo pruebas (capturas de correo y del chat) que demuestran que me están ignorando. Solicito ayuda urgente a Casino Guru para que:
1. Se cierre mi cuenta permanentemente.
2. Se investigue al operador.
3. Se me reembolsen las pérdidas causadas por la falta de actuación.
hace 5 meses
Hola, alguien del sitio puede contactarme por favor, muchas gracias.
Traducción automática:
hace 5 meses
Please read my reply here.
hace 4 meses
Hola,
¿Puedes contactarme a mi dirección de correo electrónico?
Tengo algunas preguntas y espero recibir sus respuestas, ya que no pude acceder al casino en línea en el que me registré.
¡Estaría agradecido por su ayuda!
Traducción automática:
hace 4 meses
Hello.
I am not sure who you would like to contact you, so next time try to use the "reply" button if you'd like to write to someone particular. 😉
Please tell us more about your issue, and we will try to help you out.
What do you mean you were not able to access the casino, and which casino was it, please?
hace 2 meses
Ami me paso con golden casino pero ya gasté el dinero por qué vi que no había solución
hace 2 meses
What exactly happened there, though? 🤔
hace 2 meses
Hi there. I have sent comments in the forum page and now would like to make a complaint against Unlimluck. How do I go about this please. Thank you very much.
hace 2 meses
Do you have any amount left in your balance at this casino, or do you just want to close the account there?
Because if there is no amount left, we won't be able to intervene, probably.
I can give you a good tip about how you can "lose" your password to the account at this casino and never log in again, though. This way you will surely not deposit anything.
Ask somebody from your close friends or a person in your life to change the password there but never say it to you again. They can even set up a difficult one so even they won't remember it later, you know.
What do you say?
hace 2 meses
Hi Romi. Thank you for coming back to me.
I did not deposit anything after seeing they were based in Comoros - did not do KYC either. I did verify my email - hope that will not be a problem??
I cannot remember my password to be honest - think I wrote it down but cannot find it - I contacted them numerous times on their BOT chat and did receive an email asking if I wanted to use gambling controls and how I would like to proceed. I reiterated I just wanted to close it but they are just not responding. I did worry they would charge me a monthly fee if the account was dormant for 12 months (in their Ts&Cs) but one of your colleagues on here said that unless there was any money on my account Unlimluck cannot do this. Think they are waiting for me to deposit - I never will though - I just want to close the account to get rid!! I cancelled all promo emails - did not want them in the first place - and do get the odd one in junk folder.
Thanks so much
hace 2 meses
Well, if there is no money in your account, they have no chance to charge you. And if you don't remember the password, it's like the account is not accessible anymore. Let's take it as closed, and you are good. 🤷♀️
What do you think?
hace 2 meses
Hi Romi. I am not sure it is closed as I have not tried to log in because I lost the password as I said and do not want to ask them to reset it. However, thank you for your help - the main worry I had was them trying to charge me anything for a dormant account but as you say there are no funds as I did not deposit anything. I will update on here if they ever do close it! Kind regards.
hace 3 semanas
Necesito ayuda. No puedo retirar mi saldo de Betwin360 y el soporte solo me dice que el sitio está en mantenimiento. Me preocupa perder mi saldo o no poder recuperar mi dinero.
Traducción automática:
hace 3 semanas
No puedo presentar una queja. Tengo un problema con Betwin360. No me dejan retirar fondos. Dicen que los métodos de tarjeta y transferencia bancaria no funcionan. Sin embargo, si deposito con tarjeta, sí me cobran y funciona. Temo perder mi saldo.
Traducción automática:
hace 3 semanas
Hi, it's true that they are under maintenance.
However, the important thing right now is how long you've been waiting for your money. Did they tell you when the maintenance should be finished?
Also why you can't open a complaint with us? Is there some problem?
hace 3 semanas
No puedo presentar una queja porque me aparece un anuncio constantemente y no me deja completar la transferencia. Sin embargo, llevo tres días sin poder retirar dinero y no me dicen cuánto durará el mantenimiento. Además, cuando intento retirar dinero, me da el visto bueno, pero luego el dinero vuelve a aparecer en mi saldo.
Traducción automática:
hace 3 semanas
I would give it some time and not worry about it right away. We give casinos 14 days to pay out players, so three days is not a disaster. Have you tried asking if it's possible to withdraw during maintenance when the money is always returned to your player account?
I don't quite understand the part where you say that it throws up an ad when you want to proceed with a complaint. Could you show me what it looks like, please?
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