hace 10 meses
NatWest haven’t done a chargeback for me in over 3 years. Auto decline. Raise a complaint and it’s the same again
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Jimbib87
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hace 10 meses
oh right have you done multiple ones then
hace 10 meses
nope i followed up today after i didnt hear back after their initial reply on Monday.
i basically followed up with every single i reached out to (15+ in total) stating that if they can't get back to me around the not received goods by tomorrow i will file chargeback with my credit card company. so at least i have proof i tried solving and waited fair amount of time before tapping into Credit Card Company to help
my initial text to them was similar to below:
Hi xxx,
I am reaching out as i found payments on my Monthly Bill that are linked to your company, where i did not receive any goods or services for.
Please refund at your earliest convenience, otherwise I will have to open a claim with CC company
The Account this needs to be re-credited to is:
XXXXX
IBAN XXXXX
Visa Card XXXXXXXX
Transactions are below:
XXXX
Please confirm receipt and let me know by when you will credit the money back into my account.
Thx
General Feedback around this text from anyone?
Editado
hace 10 meses
ok, hopefully they wont need all that info as a previous merchant didn't ask for it
hace 10 meses
just got another email from them:
Dear ,
We hereby confirm that refunds for the transactions identified as part of our internal review have been successfully processed and completed in full.
Please be informed that our internal investigation remains ongoing. We continue to thoroughly review the matter to ensure full compliance with applicable payment processing regulations and standards.
We appreciate your continued patience and cooperation. Should you have any questions or require further assistance, please feel free to contact us.
Sincerely,
Swipez Support Team
ResponderCitar3
hace 10 meses
I wish they were all like that
hace 10 meses
haha nice, GG pal. i think this is a great blueprint to share with CC company in case they deny chargeback
like "here see, the companies are funding money back, please help with others"
or am i wrong?
hace 10 meses
Yeah might work. No harm in trying i guess
hace 10 meses
I can’t fault Barclays - asked for more information. Called them and they said we just want the name of the game but anything else will help, had to fill in 10
more forms which was a long process but the temp refund will be with me after 48 hours from tomorrow while they investigate.
Editado
ResponderCitar2
hace 10 meses
Compared to Chase I think it’s a much better process as you find once the bank give a temp refund the merchants either refund directly or don’t respond. The 45 day wait on Chase plus 10 working days to set up is a nightmare but at least they raise
hace 10 meses
do you recon E0000397 and E0000399 are also for info@swipez.eu?
hace 10 meses
Not sure, I thought it may be but I have doubts it is. Are they based in Prague? If not then they may not be. Whoever found out Swipez from E0000480 is quality, it’s hard enough finding names when they are listed let alone written in code
ResponderCitar1
hace 10 meses
E0000397 - Riga Latvia
E0000399 - no location
hace 10 meses
There is another one INPIGR1 prague, dont think its swipez to be honest. Whoever found swipez might be able to help with INPIGR1 prague
hace 10 meses
Hola, hace un tiempo mencionaste sc wardex, ¿lograste resolverlo por casualidad?
Traducción automática:
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Dt100
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hace 10 meses
All the correct companies the processors confirmed the payment indicators were related to them. When you search them on HMRC they are also all about to be struck off too. Least you have proof for the bank though I guess.
hace 10 meses
Who is the processor? Is it Smartpayments.ee for Smpay?
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Jimbib87
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