They can't, they'd have to send a representative to whatever country the customer is in and admit to using third party vendors, violating numerous laws across multiple jurisdictions etc, worst thing that can happen is CIFAS from the banks but that can be overturned with sufficient evidence, even then that would lead to banks investigating the merchants/casinos
You can't because when you pay by card they seem to vary who they use. Unless you can guarantee it's DSOLPAY you're running a very risky game - and still would be anyway. Best option is to stay as far away from them as possible
DSOLPAY is not the only processor that issues refunds, there a plenty especially when going down the goods not received. For example say you bought an Xbox from them and it’s not received they won’t be able to provide any tracking number or POD image.
you can also make fake invoices online for the order confirmation. You can definitely get refunds but using templates here and just expecting the casino or provider to refund you after one is email isn’t going to happen.
I was naive and thought honesty would be the best policy, learning curve i guess, can't reopen unfortunately. 100%, best move is to not gamble
Has anyone went down the legal route with any of these casinos? Sent a solicitors letter or anything?
Dear Players,
Santeda pride ourselves on providing a fair, transparent, and regulated gaming experience to all our customers. Our platform operates in full compliance with industry regulations and offers legitimate services based on established terms and conditions.
We want to remind all users that chargeback claims for losses incurred through legitimate gameplay are considered fraudulent actions. Any attempt to reverse payments after services have been rendered, regardless of the outcome, is not only a violation of our terms but also an abuse of the chargeback system.
Please be aware that we take any fraudulent activity seriously. Those found attempting chargebacks in bad faith may face immediate account suspension, legal action, and the involvement of relevant financial institutions to resolve the dispute.
We encourage all users to review our terms and conditions carefully and to reach out to customer support for any concerns.
Sincerely,
Santeda B.V.
If this is the real Santeda, which i highly doubt it is, your casinos are unlicensed, there is no regulation, you use third parties to process transactions, which is a violation of data protection laws. You have a history of legal difficulties due to the way your casinos operate. You don't even have a public address for your offices.
Siempre con este alarmismo, y curiosamente no habéis oído hablar de un solo caso en el que el casino haya llevado el caso a los tribunales en estos casos si tienen tanta razón como dicen.
Este hilo ha estado activo por algún tiempo y muchas personas han recibido devoluciones de cargos.
Lo único que pasa es que te cierran la cuenta y venden tu información, se nota por todos los correos spam y mensajes de texto que recibes.
Si realmente es Santeda detrás de la cuenta, por favor reembolsen todos mis depósitos a todos sus casinos, ya los he denunciado a todas las autoridades que hay.
Saludos, Johannes Möller
If Santeda International B.V. really operates in "full compliance with industry regulations," then you should have no issue confirming which authority issued your licence and providing the licence number.
It’s also misleading to claim that all chargeback requests are fraudulent. Chargebacks are a statutory consumer right when services are misrepresented, withdrawals are blocked, or the true merchant identity is hidden behind unrelated processors.
And let’s be clear: if you are operating unlicensed, your terms and conditions are irrelevant. Consumer protection laws override them, and customers are not bound by unenforceable agreements.
Threatening players with "legal action" for exercising their rights looks more like intimidation than transparency. A genuinely regulated operator would openly publish its licence, comply with exclusion schemes like GAMSTOP, and process withdrawals fairly. Until that happens, claims of being "fair and transparent" don’t hold weight.
Email sent
Dear Players,
Santeda pride ourselves on providing a fair, transparent, and regulated gaming experience to all our customers. Our platform operates in full compliance with industry regulations and offers legitimate services based on established terms and conditions.
We want to remind all users that chargeback claims for losses incurred through legitimate gameplay are considered fraudulent actions. Any attempt to reverse payments after services have been rendered, regardless of the outcome, is not only a violation of our terms but also an abuse of the chargeback system.
Please be aware that we take any fraudulent activity seriously. Those found attempting chargebacks in bad faith may face immediate account suspension, legal action, and the involvement of relevant financial institutions to resolve the dispute.
We encourage all users to review our terms and conditions carefully and to reach out to customer support for any concerns.
Sincerely,
Santeda B.V.
Hahahaha!!! This is surely a p*ss take?
"Regulated gaming experience", "full compliance with industry regulations" - you accept UK customers! and UK customers on GAMSTOP!
"Immediate account suspension" - I think most here would be pleased with that at this stage
And finally, good luck taking legal action action...
If this is the real Santeda, which i highly doubt it is, your casinos are unlicensed, there is no regulation, you use third parties to process transactions, which is a violation of data protection laws. You have a history of legal difficulties due to the way your casinos operate. You don't even have a public address for your offices.
We want to assure all of our valued players that our casino operates under a valid and recognized license. We are fully committed to providing a secure and responsible gaming environment. Our operations are regulated by the relevant authorities, and we maintain the highest standards of fairness and transparency.
You can verify our official licensing status through the following link: View License Certificate
We are committed to transparency and the integrity of our services. Should you have any further questions or concerns, please don’t hesitate to reach out to our customer support team.
Thank you for choosing us as your trusted online casino!
We want to assure all of our valued players that our casino operates under a valid and recognized license. We are fully committed to providing a secure and responsible gaming environment. Our operations are regulated by the relevant authorities, and we maintain the highest standards of fairness and transparency.
You can verify our official licensing status through the following link: View License Certificate
We are committed to transparency and the integrity of our services. Should you have any further questions or concerns, please don’t hesitate to reach out to our customer support team.
Thank you for choosing us as your trusted online casino!
As you've come to a public forum, could you explain three things:
That’s so nice to see how they are afraid that even coming to this public chat 😅😅
Hahahaha they must be getting rinsed by the chargebacks. We must be making a dent into their millions and millions of profit from vulnerable people who they deceive along with the banks.
Hahahaha they must be getting rinsed by the chargebacks. We must be making a dent into their millions and millions of profit from vulnerable people who they deceive along with the banks.
I'd imagine we're surfacing some issues to some of their payment providers that they didn't know about too (i.e. didn't know this was all going on and their infrastructure was being used for this)
If Santeda were truly fair, transparent, and regulated, you’d be licensed by the UK Gambling Commission and your payments wouldn’t hide under random merchant names.Your ‘terms and conditions’ mean nothing here because unlicensed casinos cannot legally operate in the UK. Players are within their rights to file chargebacks when transactions are misleading or unlawful. Threats of ‘legal action’ from an offshore company carry no weight in the UK. This just proves chargebacks are working — otherwise you wouldn’t be here trying to scare people.
Refunded in full for NIKOPF-FAQSOLUTIONS
Don’t give up guys. Use the money towards a better future without gambling, I certainly will be. If you want templates for any other operators or just need a hand let me know I’ll help for free. These crooks won’t win.
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
