Legiano Casino - El jugador experimenta un retraso en el retiro del casino.

Ive been waiting for two weeks for my withdrawal payment , they keep telling me to be patient but there pay out date is 3 business days , its now been 10 business days . They keep telling me to be patient they have alot of customers payouts & i am a priority. All their emails say the same thing , cant get an answer on how many more days i should keep waiting. They also said that they were sorry about this inconvenience especially with the holidays around the corner . Yup very inconvenient for my kids shitty christmas they are going to have , so thanks legiano .

Dear Chrystyna,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

will do , thank you so much for your advice at least you are able to give me a clear answer . I couldn’t get an answer from them like tjat . They Just keep me guessing so i felt like i was being scammed . Will let you know the process after the 14 business days .

Thank you for your reply. Have you received your winnings yet, or are you still waiting?

Could you also please specify if you passed the full KYC verification?

Have you made any successful withdrawals from this casino before?

Hi Veronica , no i have not received any payments from them in the past & still waiting on my withdrawal payment. The verification process has been processed .

Thank you very much, Chrystyna, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Chrystyna, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Legiano Casino representative to join this conversation. 

Dear Legiano Casino, could you please provide more information about this case? 

Looking forward to your reply.

Perfect really hope this can get resolved as well . Its been a hard year hoping i can start this one in a better state 🤞

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Ok thank you

Dear Chrystyna,

We are pleased to inform you that your withdrawal requests have been completed.

If you have any additional questions don't hesitate to contact us.

Kind Regards,

Legiano Casino Team

Hello Chrystyna,

We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Legiano Casino, 

thank you for the update.

Dear Chrystyna, 

could you please advise if you have received the payment?

Dear Chrystyna,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes thank you very much . I did receive my payment and now waiting on another . If i understand how this casino works is il have to wait another month to get my next deposit . I will keep you posted in about 2-3 weeks from now if i havent received my second withdrawal. Thanks again and have a great day .

Dear Chrystyna,

thank you for your response.

I will maintain this complaint until you confirm the receipt of the outstanding funds. Please keep us updated.

Dear Chrystyna,

are there any updates? Have you received your funds, please?

Dear Chrystyna,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.