Megapari Casino - El jugador tiene dificultades para retirar las ganancias.

It turns out that I've been trying to withdraw my money for two days now. Every time I make a withdrawal, the money just comes back into the account. I've already tried three different banks and the customer service only tells me via chat that they've forwarded it to the finance department. I'm trying to withdraw 8271 euros. Please help me so I can withdraw my money. Thank you so much.

Resulta que llevo dos días para retirar mi dinero . Y cada vez que hago un retiro el dinero viene de vuelta a la cuenta. Ya he puesto 3 bancos diferentes y atención al cliente vía chat solo me dice lo pasamos al departamento de finanza. Y estoy reclamando 8271 euros. Por favor ayudarme para poder retirar mi dinero. Mil gracias.

Dear Javiercadiz,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino last time? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

I have not been asked for any verification until today. On Friday I requested withdrawals and they arrived instantly to my bank within 10 minutes without any problem. But since yesterday I have been trying to withdraw and there is no way. The money is sent back to the game account. I've tried it like 50 times. All customer service says is to wait for me to try again later and they don't solve anything for me. Please ask for help, since I choose casinos as you know through your casino guru and choose this megawatt betting house that started being able to withdraw Friday without problem, but since yesterday there is no solution and customer service only tells me to wait more late. He doesn't say anything else. I ask for your help. Thank you.

No me han pedido nada de verificación hasta el día de hoy. El viernes solicite retiradas y me llegaron sin problema instantáneamente a los 10 minutos a mi banco. Pero ya desde ayer llevo intentando retirar y no hay forma. El dinero lo mandan de vuelta a la cuenta de juego. Lo he intentado como 50 veces. Atención al cliente lo único que dice es que espere que lo intente más tarde y no me solucionan nada. Por favor pido ayuda, ya que elijo casinos como sabéis a través vuestra de casino guru y elejir esta casa de apuesta megavatios q empezó a poder retirar viernes sin problema, pero desde ayer no hay solución y atención al cliente solo me dice que que espere más tarde. No dice mas nada. Pido vuestra ayuda. Mil gracias.

I still can't withdraw. A solution please. I am already bored.

Sigo sin poder retirar. Una solución por favor. Ya estoy aburrido.

Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Hello there, dear Javiercadiz and the CasinoGuru team!

Dear Javiercadiz, I would like to extend my apologies for the difficulties you've experienced with the withdrawal process. Upon reviewing your case, I can confirm, as our support team has mentioned, that occasional technical issues can arise with payment systems. It's important to note that withdrawals can only be processed using the same details as those used for deposits. Furthermore, if deposits were made using different methods, withdrawals must be proportional to each deposit amount.

I also see that you have successfully made 4 withdrawals totaling 4000 EUR. We deeply regret any inconvenience caused and hope this incident doesn't tarnish your perception of our services. 

Best regards,

MegaPari Team

It is impossible to play with this betting house. Withdraw 4000 euros. I had 8152 to withdraw for over a week trying. And he always failed the withdrawals. When you earn more than you deposit, they begin to make withdrawals backwards. I tried it like 50 times. Don't play here anymore. I tell you from my heart.

Es imposible jugar con esta casa de apuesta. Retire 4000 euros. Tuve 8152 para retirar más de una semana intentando. Y siempre fallaba los retiros. Cuando ganas más de lo que depositas empiezan a hecharte los retiros para atrás. Lo intente como 50 veces. No jugar aquí más. Os lo digo de corazón.

I'm bored of having all my withdrawals pushed back. This is my son's bread. Urgent solution. I'm already tired.

Estoy aburrido de que me hechen todas las retiradas para atrás. Este es el pan de mi hijo. Solución urgente. Ya estoy cansado.

Thanks both parties for the reply.

Dear MegaPari Team,

• Could you please clarify when the technical difficulties will be resolved, and Javiercadiz will be able to withdraw his winnings?
• Are there any specific steps the player can take to withdraw his winnings according to the proportional principle you are referring to?

I'm already tired. It took me all night to withdraw and the money goes back to the game account. I have already requested withdrawals by all methods. Transfer cards etc. Please I ask for justice, it is my son's bread. Solve this urgently.

Estoy ya cansado. Llevo toda la noche para poder retirar y el dinero va de vuelta a la cuenta de juego. Ya he solicitado retiros por todos los métodos. Tarjetas transferencia etc. por favor pido justicia es el pan de mi hijo. Solucionarme esto urgente.

Please, justice, that's a lot of money.

Por favorrrr justiciaaaas es mucho dinero.

And if not, let them do it manually. Transfer me my money and I'll leave. Now I have this amount. Otherwise I'll go to court, because I haven't been able to withdraw all night and haven't slept. Urgent justice.

Y sino pues que lo hagan manual. Me transfiera mi dinero y me largo. Ahora tengo esta cantidad. Sino iré a la justicia, porque llevo toda la noche sin poder retirar y sin dormir. Justicia urgente.

Dear Javiercadiz,

I sincerely apologize for the continued inconvenience you are facing with your withdrawal process. Please rest assured that I have escalated your concern to our Payment Team and am actively following up with them for a resolution. As soon as I receive any update, I will immediately get in touch.

I appreciate your patience and understanding in this matter. 

Yes please. I'm desperate. Please help me, it's a lot of money. When I deposit it is fast but to withdraw my money it goes back to the game account. Please help me

Si por favor. Estoy desesperado. Por favor ayudarme es mucho dinero. Cuando deposito es rápido pero para retirar mi dinero vuelve a la cuenta de juego. Por favor ayúdenme

This is what the chat tells me. Wait wait wait 24 hours. Wait 12 hours. I'm already getting tired all night without sleeping and without being able to withdraw a cent of my money.

Esto es lo que me dice el chat. Espera espera espera 24 horas. Espera 12 horas. Ya me estoy cansando toda la noche sin dormir y sin poder retirar ni un céntimo de mi dinero.

Now they change the withdrawal methods and they put methods that do not exist in Spain and I have not deposited. If between now and the day after tomorrow I cannot withdraw my money, to save time I will file a lawsuit with my lawyer in court. They are laughing at me. It's already 20,000 euros. I'm not going to gamble with the money anymore until they pay me.

Ahora cambia los métodos de retiros y ponen métodos que no hay en españa y no he depositado yo. Si de aquí a pasado mañana no puedo retirar mi dinero, para ganar tiempo interpondré en los tribunales con mi abogado demanda judicial. Se están riendo de mi . Ya son 20000 euros. No pienso jugar más el dinero hasta que no me paguen.

Hello, good afternoon again. I am trying to make withdrawals and it seems that I think you have solved it for now and I can withdraw. I hope it continues like this and if I have to withdraw that there will be no more problems. I will inform you.

Hola buenas tardes nuevamente. Estoy intentando hacer retiradas y parece ser que creo que lo habéis solucionado de momento y puedo retirar. Espero que siga así y si tengo que retirar que no haya más problema. Os voy informando.

Hello, good afternoon. Do we always have to tell the truth. Now I can say that I have been able to withdraw 8000 euros today. Thank you thank you and a thousand thanks to casino guru. To mega pari casino and to everyone. I'm saying for now and I hope that everything goes that great in case I have more withdrawals that everything goes great.

Thank you and a thousand thanks. I am a good customer.😊😊😊

Hola buenas tardes. Hay que decir siempre la verdad. Ahora puedo decir que he podido retirar 8000 euros en el día de hoy. Gracias gracias y mil gracias a casino guru. A casino mega pari y a todos. Ya digo de momento y espero que todo vaya así de genial por si tuviera más retiradas que todo vaya genial.

graciad y mil gracias. Soy un buen cliente .😊😊😊

Dear Javiercadiz,

We sincerely apologize for the prolonged inconvenience you experienced during the withdrawal process. We are happy to inform you that you have successfully made withdrawals totaling 10,000 EUR. Please confirm receipt of your funds.

Thank you for your attention and cooperation in this matter.

Best regards,

MegaPari Team

Dear Javiercadiz,

I'm glad to hear your withdrawals are working to your satisfaction. Please confirm there are no pending withdrawals and that your money reached you, so we may consider the issue resolved.

I'll await your confirmation.

Good afternoon. Everything correct from mega pari. All withdrawals have been paid to me. The 10,000 euros that I had to withdraw have been deposited in my accounts. Very good for mega pari. Casino garu and mega pari danil helped me a lot. Thank you all so much. All done

Buenas tardes. Todo correcto por parte de mega pari. Se me ha pagado todos los retiros. Los 10000 euros que tenia para retirar han sido consignado en mis cuentas. Muy bien por mega pari. Me ayudo mucho casino garu y de mega pari danil. Mil gracias a todos. Todo solucionado

Good afternoon. Request withdrawals previously in mega pari. Despite attempts and attempts and night after night they paid me thanks to casino guru and Danil from mega pari. Now after requesting refunds they take 213 euros from me and tell me that this is due to the transfers and previously they didn't say anything. One earns some money in megapari and then takes it from you elsewhere. I request my 213 euros that Megapari has taken from me as transfer expenses. You can't play with them here. I ask for justice. Please take note. Solution

Buenas tardes. Solicite reintegros anteriormente en mega pari. A pesar de intentos e intentos y noche tras noches me pagaron gracias a casino guru y Danil de mega parí. Ahora tras solicitar reintegros me quitan 213 euros y me comentan que eso es por las transferencias y anteriormente no dijeron nada. Uno gana algo de dinero en megapari y luego te lo quita por otro lado. Solicito mis 213 euros que me han quitado megapari en concepto de gastos de transferencia. Aquí no se puede jugar con ellos. Pido justicia . Tomen note por favor. Solución

Thanks for the confirmation your withdrawals were paid out.

We understand banks can charge transfer fees, but most of the time this is outside of the control of the casino. You might ask the casino to refund you these fees, however, we won't assist you if the casino refuses.

Dear MegaPari Team,

would it be possible to refund the withdrawal fees to Javiercadiz or offer any compensation?

I'll await for your reply.

Good afternoon. Every day a problem with mega pari casino. I think they are trying to stop me from playing anymore. They deny withdrawals. Then the withdrawals are now retained. This casino is truly desperate. Please pay me all my money and close my gaming account. A person cannot have problems withdrawing every day. Regrettable. I ask that they pay me the pending transactions and that's it.

buenas tardes. Todos los días un problema con casino mega parí. Pienso que están buscando que no juegue más. Deniegan las retiradas. Luego las retiradas ahora las retienen. De verdad este casino es desesperante. Por favor que me abonen todo mi dinero y que me cierren la cuenta de juego. No puede estar una persona todos los días con problemas para retirar. Lamentable. Pido que me paguen las transacciones pendientes y punto final.

Dear Javiercadiz,

I deeply apologize for the extended delay in processing your withdrawal. Regrettably, technical issues with our payment systems can occasionally lead to such delays, but please be assured that we are actively working to resolve these issues. I have personally brought your situation to the attention of our Payment Team and confirmed that two withdrawals totaling 2000 EUR have been successfully processed. Kindly confirm receipt of the funds.

Although we are unable to refund the withdrawal fee, we would like to offer you a promo code worth 100 EUR. Please expect a message from our team tomorrow. 

Thank you for your understanding and cooperation in this matter.

Best regards,

MegaPari Team

Good afternoon. The betting house is pretty good. I like it. The only drawback is that it is true that withdrawal transactions fail a lot and you have to keep complaining and complaining. Yesterday I requested 6 withdrawals and they have not finished processing, which are these 6 withdrawals, today I did receive 2000 euros from today's withdrawals. But of the 6 withdrawals from yesterday, they have not finished processing. These withdrawal transactions are pending, as shown in our photo below. Thank you very much for the 100 euro bonus.

Buenas tardes. La casa de apuestas es bastante buena. Me gusta. El único inconveniente es que es verdad que las transacciones de retiros fallan mucho y hay que estar reclamando y reclamando. De ayer solicité 6 retiradas y no se han terminado de procesar, que son estas 6 retiradas, hoy si recibí 2000 euros de retiradas de hoy. Pero de las 6 retiradas de ayer no se han terminado de procesar . Quedan pendiente estas transacciones de retiros que a continuación nuestro foto. Por lo del bono de 100 euros muchas gracias.

Good night. I run into the same old problem every day. I can't withdraw balance. Withdrawals, as always, are returned to my game account. In addition, I am still waiting to be credited for the 6 pending transactions that are still uncredited in my bank account. Please. I ask and beg Mega Parí Betting Casino to find an urgent solution to this situation. I hope for a response as soon as possible.

Signed:Francisco javier jimenez

Javiercadiz

Buenas noches. Me encuentro con el mismo problema de siempre de cada día. No puedo retirar saldo. Las retiradas como siempre me la devuelve a la cuenta de juego. A parte sigo esperando que se me abone las 6 transacciones pendientes que aún están sin abonar en mi cuenta bancaria. Por favor. Pido y suplico a mega Parí apuestas casino que ponga solución urgente a esta situación . Espero respuesta lo antes posible.

Fdo:Francisco javier jimenez

Javiercadiz

Please credit me my money from 6 pending transactions from two days ago and let me withdraw my money from the gaming account separately. Because I don't plan to play in this megapari betting house anymore. Every day problems getting paid. Please pay me because I'm not going to play in this megapari house anymore.

Por favor que me abonen mi dinero de 6 transacciones pendientes de hace dos días y que me deje sacar a parte mi dinero de la cuenta de juego. Porque ya no pienso jugar más en esta casa de apuestas megapari. Todos los días problemas para cobrar. Pagarme por favor porque no voy a jugar más en esta casa megapari.

Please ask for justice and help for what is happening at megapari casino. Unforgivable. The withdrawals from three days ago are returning the 5111 to my gaming account. Little by little and they are not paying me. And from yesterday it won't let me withdraw. This is shameful. Please help. This will ultimately end up in court. It is my son's bread. What I want is my money and close the account.

Por favor pido justicia y ayuda a lo que está sucediendo en megapari casino. Imperdonable. Las retiradas de hace tres días me la están devolviendo a la cuenta de juego los 5111. Poco a poco y no me pagan. Y de ayer no me dejar retirar. Esto es de vergüenza. Ayuda por favor. Esto al final va terminar en los tribunales. Es el pan de mi hijo. Lo que quiero es mi dinero y cerrar la cuenta.

Dear Javiercadiz,

I checked the information and I see that you have successfully withdrawn 10332 EUR. 

If you have any further problems you can always contact us at customer.claims@megapari.com and we will be happy to help you.

Best regards,

MegaPari Team

Good afternoon. Of the 10,332 euros, one of 1,000 euros has not been processed correctly. Rest 9332 euros arrived correctly. I have been waiting for three days for the previous 6 transactions, three of which have been returned the money to the gaming account. After three days you have returned me 5111 euros that remain pending credit of 3000 euros to the account. There are still 2,111 euros to be returned to the gaming account or the withdrawals processed correctly. This is from three days ago. I hope to resolve this issue, because as you will see I no longer continue playing or depositing. I expect rest of my money.

buenas tardes. De los 10332 euros una de 1000 euros no se ha procesado correctamente. Resto 9332 euros llegaron correcto. Sigo de haces tres días esperando las 6 transacciones anteriores , que tres han sido devuelto el dinero a la cuenta de juego después de tres días me devolvéis de 5111 euros que quedan pendiente de abono 3000 euros a la cuenta. Aún quedan por devolver a la cuenta de juego o procesar correctamente las retiradas 2111 euros. Esto es de hace tres días. Espero zanjar este tema, porque como veréis ya no sigo jugando ni depositando. Espero resto de mi dinero.

Of the 6 pending transactions that I requested withdrawals three days ago, today they have returned 3000 euros to my gaming account requesting withdrawals again. There are 2111 euros left to reach my bank or send it to the gaming account as you have done today with 3000 euros returned to the gaming account. I hope to solve this. I understand that you may see one withdrawal payment failure or two or three maximums but 50 failures is not normal. It's because since I have won many predictions, you do this to me. Dont worry. Pay me what is missing, which is 2,133 euros plus 1,000 euros today pending a transaction and I will no longer deposit any more. Apart from the fact that I don't want it anymore, you promised a gift of a bonus at lunch time, which is stated there in yesterday's response in casino guru. You haven't sent it either (I don't want it). As I said, pay me the money I need and goodbye megapari casino. Greetings from Spain

De las 6 transacciones pendientes que solicité retiros hace ya tres días hoy día me han devuelto a la cuenta de juego 3000 euros solicitando nuevamente retiros. Quedan 2111 euros en llegar a mi banco o mandarlo a la cuenta de juego como habéis hecho hoy con 3000 euros devueltos a la cuenta de juego. Espero solucionar esto. Yo comprendo que pueda a ver un fallo de pagos de retiros o dos o tres maximos pero no es normal 50 fallos. Es porque como he ganado muchos pronósticos pues me hacéis esto. No preocuparse. Abonarme lo que falta que son 2133 euros más 1000 euros de hoy pendiente de una transacción y ya no deposito más. A parte que ya no lo quiero prometisteis un regalo de un bono a la hora del almuerzo que consta ahí en respuesta de ayer en casino guru. Tampoco lo habéis mandado(no lo quiero). Lo dicho abonarme el dinero que me falta y adiós casino megapari. Saludos desde España

Dear Javiercadiz,

I apologize for the inconvenience caused by the withdrawal issues. After reviewing your account, I can confirm that there are currently no pending transactions. Additionally, your account balance shows as 0 EUR. 

Regarding the promocode offer, as promised, we issued you a promo code valued at 100 EUR on March 14, 2023. 

If you wish to block your account, kindly send an email to block@megapari.com with your block request. Please include a photograph of an identification document in your email for verification purposes.

Dear Tomas,  if the player does not encounter any further difficulties, I believe we can consider this complaint resolved

Thank you for your attention to this matter.

Best regards,

MegaPari Team

Good afternoon. There are still one thousand euros pending from the 6 transactions that I showed you several times. That is to say, of the 5,133 euros of the six pending transactions, you returned me after three days of requesting withdrawals, you returned 3,000 euros to the gaming account and today on the 15th you have returned one thousand euros to the gaming account of those six transactions that occurred. earring. That is to say, there are still 1000 euros to be returned or deposited in my bank. But there are still a thousand euros pending. Justo.

Buenas tardes. Aun quedan mil euros pendientes de las 6 transacciones que le mostré varias veces. Es decir de los 5133 euros de las seis transacciones pendientes me devolvisteis después de tres día de solicitar retiros , me devolvisteis 3000 euros a la cuenta de juego y hoy día 15 me habéis devuelto mil euros a la cuenta de juego de esas seis transacciones q hubo pendiente. Es decir aún quedan 1000 euros por devolver o que se ingrese en mi banco. Pero quedan mil euros pendiente Justo.

Those thousand euros have been returned today. Therefore, of the 6 transactions that were pending, you have only returned 4,133 euros to me and that is 5,133 euros.

Esos mil euros han sido devueltos hoy. Por lo que de las 6 transacciones que había pendiente sólo me habéis devuelto 4133 euros y son 5133 euros.

Hello, good afternoon. I had 6 pending withdrawals as stated in previous messages. 5 they returned it to my gaming account with all the evidence I have, I am missing 1000 euros from the sixth transaction that was not completed and the 1000 euros were not returned to my gaming account like the rest of the 5 transactions that were They were returned after three days. I contact megapari again and again as well as 10 times as evidenced by emails sent to them and now you tell me of a negative balance. There is no such thing as a gaming account with a negative balance. Return the 1000 euros to me, otherwise we will file a criminal complaint in court and send evidence to Curacao. I ask for my thousand euros. Enough already. Urgent solution.

Hola buenas tardes. Tenia 6 retiradas pendientes cómo llevó diciendo en mensajes anteriores . 5 me lo devolvieron a la cuenta de juego con todas las pruebas que tengo, me faltan 1000 euros de la sexta transacción que no se completo y no se me devolvió los 1000 euros a la cuenta de juego como el resto de las 5 transacciones que si de devolvieron a los tres días. Me pongo en contacto con megapari una y otra vez así como 10 veces como consta email enviados a ellos y ahora me dices de un saldo negativo. No existe una cuenta de juego con saldo negativo. Devolverme los 1000 euros,de lo contrario denunciaremos vía penal en los tribunales y mandaremos pruebas a curacao. Pido mis mil euros. Basta ya. Solución urgente.

This they do. I requested two withdrawals today. One was returned to my game account, the other was not returned and I have not been able to withdraw it to this day. All this is because I have earned more than 20,000 euros here. I ask for justice and transparency and the return of my thousand euros from the 6 previous transactions from 5 days ago. I ask for justice through a friendly way

Esto hacen. Solicité hoy dos retiradas . Una me la devolvieron a la cuenta de juego, la otra no la devolvieron y sin poder retirar a día de hoy. Todo esto es porque he ganado más de 20000 euros aquí. Pido justicia y transparencia y la devolución de mis mil euros de las 6 transacciones anteriores de hace ya 5 día. Justicia pido vía amistosa

Dear Megapari Team,

Could you please summarize if Javiercadiz has any pending withdrawals or withdrawable balance on his casino account?

I'll await your reply.

They have withheld 8,000 euros from me, my bank tells me that they have withheld it plus 1,000 euros that they owe me from the transactions.

Me tienen retenido 8000 euros me dice mi banco que lo tienen retenido más 1000 euros que me deben de las transacciones.

Good afternoon. More problems with megapari. Every day a problem with them. It turns out that now I can't withdraw my balance. He tells me to contact the security department so they can send him a screenshot of the player's ID and a photo of the document with which I registered. I sent this to you several days ago and everything is correct. And now they come up with another story so I can't withdraw. I can't withdraw. Have them transfer my money that remains to be transferred and close the account. I have more than 10,000 euros in my gaming account, as you can see. Justice. I want my money and for them to close the account.

Buenas tardes. Más problemas con megapari. Cada día un problema con ellos. Resulta que ahora no puedo retirar mi saldo. Me dice que contacte con el departamento de seguridad para que le mande una captura del íd del jugador y foto del documento con el que me registre. Esto se los mande hace varios días y todo correcto. Y ahora me salen con otra historia para no poder retirar. No puedo retirar. Que me transfieran mi dinero que queda por transferir y que cierren la cuenta. Tengo en mi cuenta de juego más de 10000 euros cómo podéis ver. Justicia. Quiero mi dinero y que cierren la cuenta.



Well, look at the balance I have in the account. Since the mega pari casino does not respond. And now, apart from the fact that the transactions were failing, now on top of that it won't let me withdraw, it says that I have to contact the security department to send the player ID and photo of the national document, when I sent this it was already several years ago and they got it. But I'm not going to play anymore. What I want is for them to give me my money and close my gaming account. You can't play with these gentlemen. This doesn't happen here in Spain. Justice before megapari casino.

and the account is more than verified. Because they already requested this and I sent it to them and now again a few days later. But I'm not going to play anymore. I want my money, which is my little son's bread.

Pues mira el saldo que tengo en la cuenta. Ya que el casino mega parí no responde. Y ahora a parte de que las transacciones fallaban , ahora encima no me deja retirar, dice que tengo que ponerme en contacto con el departamento de seguridad para que mande el íd de jugador y foto del documento nacional , cuando esto lo mande ya hace varios y lo tienen. Pero no voy a jugar más. Lo que quiero es que me den mi dinero y que me cierren la cuenta de juego. Con estos señores no se puede jugar. Esto no pasa aquí en españa. Justicia ante casino megapari.

y la cuenta está más que verificada .porque ya esto lo solicitaron y se lo mande y ahora otra vez a los días. Pero no voy a jugar más. Quiero mi dinero que es el pan de mi hijo pequeño.

I have already requested immediate account closure. They left me for two days without being able to withdraw. That's what they wanted me to lose the last money. They have kept a thousand euros of mine and 4 transactions of 2000 euros that are not effective with cards because their business has it blocked, says my bank. We are already processing the criminal complaint via Spain and with the consulates of Cucacao. Close the account. I never play with you megapari. They have taken money from me in commissions of more than 600 euros.

Ya he solicitado el cierre de la cuenta inmediata. Me dejaron dos días sin poder retirar. Eso es lo q querían que perdiera el ultimo dinero. Se han quedado con mil euros míos y 4 transacciones de 2000 euros que no se hacen efectivas con tarjetas porque lo tiene el comercio de ellos bloqueado dice mi banco. Ya estamos tramitando la denuncia penal vía españa y con los consulados de cucacao. Cerrar la cuenta. No juego jamás con vosotros megapari. Me han quitado dinero de comisiones más de 600 euros.

Dear Javiercadiz and Tomas,

I apologize for the delay in responding to your queries.

Dear Javiercadiz,

I have carefully reviewed your case and would like to address your difficulties as follows:

Withdrawals: As of 21.03.2024, there are no pending withdrawal transactions in your account. If you believe this to be incorrect, please provide further details or evidence regarding the problematic withdrawal. I would also like to inform you that your current account balance is 0 EUR.

Verification Process: We understand that the KYC process can be inconvenient during gameplay. However, these procedures are crucial for ensuring the security of financial transactions. As an online gambling platform, we follow strict regulations to verify the identity of our players. While we can’t physically check each player, this process is key in authenticating documents and ensuring proper fund transfers. Your patience is appreciated as verification usually takes a few working days. Please note that according to our records, you have not gone through the verification process before. 

Withdrawal Fee: Regarding the withdrawal fee, it is likely levied by your bank, and we are unable to offer a refund for such charges. However, as a gesture of goodwill, we have provided you with a promotional code valued at 100 EUR.

We are committed to providing a transparent and fair gaming experience. Your understanding and cooperation are greatly appreciated.

Best regards,

MegaPari Team

Good afternoon. I requested urgent account closure. I don't want any more trouble with megapari.

Buenas tardes. Solicité el cierre de la cuenta urgente. No quiero mas líos con megapari.

I'm tired of telling megapari to close the account. I already sent the document like 15 times to support. Or you don't understand that I don't want to play with you anymore.

Estoy ya cansado de deciros a megapari q cerreeeeeissss la cuenta. Que ya mande el documento como 15 veces a soporte. O no entendéis que no quiero jugar más con vosotros.

Thanks to both the Megapari team and Javiercadiz.

Dear Megapari team,

Are there any circumstances preventing you from closing the player's account?

Dear Tomas,

I have reviewed the information and currently, there are no obstacles preventing the closure of player's gaming account. 

Dear Javiercadiz,

Upon checking, I didn't find a request to block your account from you. If you wish to block your account, please send a letter with the block request to block@megapari.com. Include your gaming ID and attach a photo of your identification document for identity verification purposes. Let me know if there's anything else I can help you with.

Best regards,

MegaPari Team

Good morning. I already sent it like 15 times. To that email address that you already provided support. I don't want to play with you. Be careful, I have won money here in megapari more than 10,000 free euros. But with you in life I play more. Close the account because I already requested it many times.

Buenos días. Ya lo mandé como 15 veces. A esa dirección de correo que pusiste y a soporte. No quiero jugar con vosotros. Ojo que he ganado dinero aquí en megapari más de 10000 euros libres. Pero con ustedes en la vida juego más. Cerrar la cuenta porque ya lo solicité muchas veces.

Of course I sent it and 15 times. Above you ask me why I want to close the account

claro que lo mande y 15 veces. Encima me preguntáis porque quiero cerrar la cuenta

Look, I deposited 3000 euros, they took it from the bank in customer service, no one speaks and no one says anything. I have deposited 3000 euros and they are not in the gaming account and they have taken it from the bank. Return them to me or put them in the game account or I'm already in the police.

Mira deposite 3000 euros me lo han quitado del banco en atención al cliente nadie habla ni nadie dice nada. He depositado 3000 euros y no están en la cuenta de juego y me lo han quitado del banco. Devolvérmelos o ponerlos en la cuenta de juego o ya estoy en la policía .

I deposited 6,000 euros today and only 3,000 euros have reached my gaming account and, as you can see, my bank has deducted it from me. Please solve this urgently for me. There I pass photos of the 6000 euros of today's movements Saturday and you can see that only 3000 euros arrived that I played and lost, the other 3000 euros have not reached the game account and have been deducted from me. Please help me .

Deposite en el día de hoy 6000 euros y solo ha llegado a la cuenta de juego 3000 euros y a mí como veis mi banco me lo ha descontado. Por favor solucionarme esto urgente por favor. Ahí paso fotos de los 6000 euros de los movimientos de hoy sábado y podéis ver que solo llegaron 3000 euros que los jugué y perdí , los otros 3000 euros no han llegado a la cuenta de juego y me lo han descontado . Por favor ayudarme .

If you wish the casino to block your account, I would recommend complying with the casino's instructions and including a reason for the block as well as a verification document when making a request.

If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I'll await news from you.

No, I cannot deposit more. I urgently need to recover my money, which is 3000 euros please.

No no puedo depositar más. Necesito recuperar urgentemente mi dinero que son 3000 euros por favor.

Hello, good afternoon. They already returned the 3000 euros to my gaming account. Thank you .

Hola buenas tardes. Ya me devolvieron los 3000 euros a la cuenta de juego. Gracias .

Please let me know if there is anything else regarding the issues discussed I might assist you with, otherwise, I'll close the complaint.

Yes everything correct. What I want is for them to close my gaming account urgently now.

I'm tired of sending him a look

Si todo correcto. Lo que quiero es que me cierren la cuenta de juego urgente ya.

estoy arto de mandarlo mirar

Dear Javiercadiz,

Was your account closed?

Hello, good morning from the south of Spain. Well, I requested the closure of the account on several occasions and Megapari support told me why I wanted to close the account and I told them that there were many problems when it came to withdrawing and they offered me a bonus for all the inconvenience and that they were going to try that there was no more problem and then I continued depositing. I have those three withdrawal requests that have not been processed correctly yet and a balance in the gaming account today, as I show in the photo, of 10,000 euros and for now that is all. I will keep you informed of everything. It seems that there are not many problems with withdrawals lately. I'll keep you informed, Tomas. Thank you very much for all your support.

hola tomas buenos días desde el sur de españa. Pues solicité el cierre de la cuenta en varias ocasiones y desde soporte megapari me comentaron que por qué quería cerrar la cuenta y le comenté que había muchos problemas a la hora de poder retirar y me ofrecieron un bonus por todas las molestias y que iban a intentar de que no hubiera más problema y entonces seguí depositando. Tengo esas tres solicitudes de retiros que no se han procesado correctamente aún y un saldo en la cuenta de juego a día de hoy como muestro en la foto de 10000 euros y de momento eso es todo. Te tendré informado de todo. Parece ser que últimamente no está habiendo muchos problemas con las retiradas. Te tendré informado tomas. Mil gracias por todos tus apoyos.

Please see if someone from Megapari Casino can tell me if they are going to finish processing these three withdrawal requests correctly or are they going to return the money 2500 euros to the gaming account to request a new withdrawal or for the withdrawals to be completed correctly? I await a response. Because support does not provide a solution

A ver por favor si alguien de casino megapari me dice si van a terminar se de procesar correctamente estas tres solicitudes de retiradas o van a devolver el dinero 2500 euros a la cuenta de juego para solicitar nueva retirada o que se complete correctamente las retiradas, ? Espero respuesta. Porque en soporte no dan solución

They say that they have rejected the 2500 euros. But they have not returned it to the game account, we have not started with the problems. The 2500 euros have not been returned to the account.

Dicen que lan rechazados los 2500 euros. Pero a la cuenta de juego no lo han devuelto, no empezamos con los problemas. Los 2500 euros no lo han devuelto a la cuenta.

Dear Javiercadiz,

I regret the inconvenience caused by the withdrawal issues. Upon reviewing the data, I can confirm that all withdrawal requests have been successfully processed.

Best regards,

MegaPari Team

Noooooo. Lookrrr. Where is it, how can it be sent if it has not been fully processed? I stayed there to look.

Noooooo. Mirarrr. Donde está cómo que está enviada sino ha sido procesada totalmente se quedó ahí mirar.

Now if you have processed it in the afternoon. Now it is correct, but not before. Thank you. Solved

ahora si la habéis procesado por la tarde. Ahora si está correcto, pero antes no. Gracias. Solucionado

Dear Javiercadiz,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and Megapari Casino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru