N1 Bet Casino - Jugador con problema de juego solicita reembolso.

Once again, they've had me register and I've lost another 500 euros. I can't take it anymore, dear ones. Despite my gambling problem, they allow me to register over again. Help me get my money back

Anche qui mi fanno iscrivere e perdo altri 500 euro. Non ne posso più cari. Nonostante il mio problema di gioco mi fanno iscrivere ancora. Aiutatemi a farmi ridare i miei soldi

Dear luxor83,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with N1 Bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please specify when you registered in the casino?
• Have you previously registered in this particular casino?
• Have you informed the casino about your gambling problem?
• Have you requested a self-exclusion due to gambling problems in the casino in the past?
• Is your casino account currently accessible to you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear, yes they are the same casino chain in Curacao...they know it, they pretend not to know...can you tell them to give me my money back?

Caro si sono la stessa catena di casinò curacao...lo sanno fanno finta di non sapere...puoi dirgli di restituirmi i soldi?

I am sorry but I will need more details regarding your situation.

Forward your request for self-exclusion in this casino.

If you contacted the casino regarding a request for a refund, please it to me as well including any replies you received from the casino.

My email is [email protected]

Dear luxor83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.