1Bet Casino - El retiro del jugador se ve retrasado por el casino.

Good afternoon. what 1bet is doing is inhumane and has no respect for its customers. Well, on 03/03/2025 (Monday) I made a deposit of R $ 1200.00 and made a lot of money, well, the same day I asked for my withdrawal, but every day the chat or email comes up with a different excuse for not making my withdrawal. today 03/06/2025 (Thursday) with all the correct data, with KYC verification with photos of my identity card and I also took a photo of myself holding my identity. Everything within what the house asked for, and everything within the rules and verification. I've lost count of how many times I've contacted the chat, and always automated responses, I've emailed, and always the same responses. after 4 days, I just want money that is rightfully mine and I need it very urgently. Because if I had known about this headache, I would never have entered this house, which seemed to me to have a good reputation, but is proving to be the opposite. This has never happened to me at any house, where deposits and withdrawals happen in seconds. I'm counting on 1Bet's credibility and honesty to make my withdrawal amicably, without having to go to court. I'll send you the receipts attached.

Boa tarde. o que a 1bet está fazendo, é uma coisa desumana e sem respeito com o seu consumidor. Pois bem, no dia 03/03/2025 ( segunda feira) fiz um depósito de R$ 1200,00 e obtive muitos ganhos, pois bem, no mesmo dia pedi meu saque, mas todo dia o chat ou email arruma uma desculpa diferente para não efetuar meu saque. hoje dia 06/03/2025 ( quinta feira) com os dados todos corretos, com verificação feita KYC com fotos da minha carteira de identidade e também tirei foto minha segurando minha identidade. Tudo dentro do que a casa pediu, e tudo dentro das normas e verificação. Já perdi as contas de quantas vezes entrei em contato com o chat, e sempre respostas automatizadas, mandei por email, e sempre as mesmas respostas. depois de 4 dias, eu só quero dinheiro que é meu por direito e preciso com muita urgência. Pois se soubesse dessa dor de cabeça, jamais entraria nessa casa, que me parecia ter uma boa reputação, mas ta se mostrando ao contrário. Nunca aconteceu isso comigo em nenhuma casa, onde o depósito em outras casas e saques acontecem em segundos. Mas na 1Bet as coisas são esquisitas, conto com a credibilidade e honestidade da 1Bet para realizar meu saque amigavelmente, sem precisar ir para justica. vou mandar os comprovantes em anexo.

Dear Riscado_91,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

Good morning. Every hour there's a different excuse in the mail. Every day they ask for something different. I met all the requirements when I opened my account, and the R$1200 was deposited at 1Bet on the spot. But when it comes to withdrawing the profits, they get bureaucratic. I know this trick of rolling over the withdrawal, to tire the player out and make him play again, but you can see that this is not going to happen to me. My withdrawal is pending and will remain pending until you pay me, until it is resolved I will not move anything, it will remain pending for as long as it takes until you pay me my money. Look at the number of complaints about withdrawals, and you don't resolve anything. It's absurd. I've heard of it taking between 24 and 72 hours. But 14 days is disrespectful. You yourselves are ruining 1Bet's reputation. I need my rightful money urgently. I've already done everything that was required, I'm within the regularization and my rights

Bom dia. Cada hora é uma desculpa diferente no e-mail. Todo dia pedem uma coisa diferente. Eu atendi a todos requisitos na hora da abertura de conta, onde os R$ 1200 foram depositados na 1Bet na hora. Mas na hora de sacar os lucros, ficam com burocracia. Conheço esse truque de enrolar o saque, para cansar o jogador e fazer ele voltar a jogar de novo, porém podem notar que isso não vai acontecer comigo. Meu saque tá lá pendente e vai continuar pendente até vocês me pagarem, até ser resolvido eu não vou mover nada, vai ficar lá pendente o tempo que for até vocês pagarem meu dinheiro. Olha a quantidade de reclamações sobre saques, d vocês não resolvem nada. Isso é um absurdo. Já ouvi falar em demorar entre 24 a 72 horas. Mas 14 dias é uma falta de respeito. Vocês mesmo acabam com a reputação da 1Bet. Eu preciso do meu dinheiro que é de direito com urgência. Já fiz tudo que foi exigido, estou dentro da regularização e dos meus direitos

a caveat that all 1Bet customers will have noticed by now, the 1Bet chat, 1Bet e-mail and even the response here are the same, they are totally automated!

They don't solve anything and the money is held!

uma Ressalva que todos os clientes de 1Bet já devem ter percebido, o discurso do chat da 1Bet, E-mail da 1Bet e até a resposta aqui são iguais, são totalmente automatizadas!

Eles não resolvem nada e o dinheiro fica retido!

Good morning. Again I received an e-mail saying that everything is fine with the documentation, and the same thing happens in the chat. I'm already on my sixth day and my money has not arrived. I'm desperate, I need my money urgently, and they keep playing games between departments, making excuses. They're hurting me in such a way that I could sue them. No house in the world takes that long. Why is it that when the money was deposited, it fell into 1bet on the spot, and when it comes to withdrawing it, it's all this embarrassment? As I said, I need the money that is rightfully mine, because measures are going to be taken and the house's reputation is only getting worse and losing credibility.

Bom dia. Novamente recebi um e-mail, dizendo tá está tudo certo com a documentação, e a mesma coisa acontece no chat. Já estou indo para o meu 6 ( sexto ) dia e nada do meu dinheiro. Eu estou desesperado, eu preciso urgente do meu dinheiro, e eles ficam fazendo jogo de empurra entre departamentos, ficam dando desculpas. Eles estão me lesando de uma tal maneira, que cabe um belo processo. Pois casa nenhuma nesse mundo demora esses tempo todo. Por que na hora do depósito o dinheiro caiu na 1bet na hora e na hora de sacar esse constrangimento todo? Como disse, preciso do dinheiro que é meu de direito, pois medidas vão ser tomadas e a reputação da casa só vai piorando e perdendo a credibilidade.

Good afternoon. It's been over a week today, and 1Bet continues to screw me around and won't pay out. What they're doing is inhumane, it's killing my mental health!

boa tarde. Faz mais de 1 semana hoje, e a 1Bet continua a me enrolar e não faz o pagamento. Isso que eles estão fazendo é desumano, tá acabando com minha saúde mental!

Dear Riscado_91, have you received the withdrawal?

Good morning. Unfortunately today 14/03/2025 after 11 days, begging for my withdrawal. I still haven't received it.

I have seen all the checks, the house has already failed the withdrawal 2 times, I had to repeat the withdrawal. It's always chat and email. It's all the same excuses and bullshit for not making the withdrawal. This makes me very anxious and worried. I've already been badly hurt by this money being held back by 1bet.

Bom dia. Infelizmente hoje dia 14/03/2025 depois de 11 dias, implorando pelo meu saque. Ainda não recebi.

já vi todas verificações, a casa já falhou o saque 2 vezes, tive que repetir o saque. É sempre no chat e quando email. São as mesmas desculpas e enrolação para não realizar o saque. Isso que me deixa bastante ansioso e preocupado. Pois já fui muito lesado por esse dinheiro retido pela 1bet.

Now 1Bet has gone too far, since yesterday, 12 days ago today, they said they were processing the withdrawal. But they closed my account without my permission and still haven't paid me. Moral of the story, they took my money, they closed my account. All this for 12 days. This is a criminal act and I'm going to take all the necessary measures to get my rightful money. I have enough proof. It's serious and criminal what 1bet is doing, harming its customers, keeping the money and closing the account. And so far my money is gone.

Agora a 1Bet foi longe demais, desde ontem, fazendo 12 dias hoje, eles disseram que estava processando o saque. Porém eles encerraram minha conta sem minha permissão e ainda não me pagaram. Moral da historia, ficaram com meu dinheiro, encerraram minha conta. Isso tudo durante 12 dias. Isso é um ato criminoso e vou tomar todas providências, para ter meu dinheiro que é de direito. Tenho provas suficientes. É sério e criminoso isso que é 1bet faz e tá fazendo, lesando seus clientes, ficando com o dinheiro e excluindo a conta. E até agora nada do meu dinheiro.

Now the house has stolen my money, deleted my account and won't answer my emails. This was strange from the start. What's the point of the house taking its clients' deposits on the spot? But when its clients make a profit and ask for a withdrawal, the house keeps stalling and doesn't pay, and 12 days later, without any explanation, it closes my account. This is theft and a crime. Is that what the house was created for? You have wronged me in such a way that it is inhumane and surreal. I demand explanations and my money. This cannot go unpunished.

Agora a casa roubou meu dinheiro, excluiu minha conta e não responde meus e-mails. Desde o início isso já estava estranho. Com que propósito a casa tem de receber o depósito de seus clientes na hora. Mas quanto seus clientes obtém ganhos e pedem a retirada, a casa fica enrolando e não paga, e 12 dias depois sem nenhuma explicação fecha minha conta. Isso se chama roubo e crime. A casa foi criada para isso? Vocês me lesaram de uma tal maneira, que foi desumano e surreal. Exijo explicações e meu dinheiro. Pois isso não pode passar impune.

Good afternoon. I've been here for 13 days wanting to know the fate of my withdrawal. Since 1Bet closed my account and left my money there and didn't pay me. They did it on their own.

They promised one thing and did another. They said the withdrawal was being processed. But after hours they closed my account and didn't pay me. And they still don't answer my emails. What 1Bet is doing is a crime. Harming the player, not paying, false promises. How can they be so mean and cruel to their customers?

Boa tarde. Estou aqui a 13 dias querendo saber o destino do meu saque. Já que a 1Bet fechou minha conta, e deixou meu dinheiro retido lá e não me pagou. Fizeram isso por conta própria.

prometeram uma coisa e fizeram outra. Falaram que o saque estava sendo processado. Mas depois de horas fecharam minha conta e não me pagaram. E ainda não respondem mais meus e-mails. Isso configura como crime o que a 1Bet tá fazendo. Lesar o jogador, não pagar, falsas promessas. Como que a casa pode fazer tanta maldade e crueldade com seu cliente?

Good afternoon. I've been trying to make a withdrawal for 17 days now. For the fourth time they canceled it and asked me to request the withdrawal again. And for the second time, they sent an email asking for the same documentation from the bank. And for the second time I'm sending everything as requested.

1Bet has gone beyond all limits. They've already closed and opened my account on their own. They've canceled and asked me to withdraw 4 times. They keep asking for the same things, which have already been sent and verified.

1Bet has been in this cycle for 17 days, and will probably continue to do so, doing everything they can to keep ripping me off and not paying me. They've gone beyond all limits, all lack of honesty and respect for the customer, lack of humanity, empathy. I've never seen 1Bet do this anywhere. Criminal acts!

Boa tarde. Já são 17 dias tentando fazer o saque. Pela quarta vez eles cancelaram e pediram para eu pedir o saque novamente. E pela segunda vez, mandaram email pedindo a mesma documentação do banco. E pela segunda vez estou mandando tudo conforme pedido.

A 1Bet já passou de todos os limites. Já fecharam e abriram minha conta por conta própria. Já cancelaram e pediram para eu sacar 4 vezes. Ficam sempre pedindo as mesmas coisas, sendo que já foram enviadas e verificadas.

a 1Bet fica nesse ciclo a 17 dias, e provavelmente vai continuar ficando, fazendo de tudo para continuar me lesando e não pagando. Eles já passaram de todos os limites, de toda falta de honestidade e respeito com o cliente, falta de humanidade, empatia. Isso que a 1Bet faz eu nunca vi em lugar nenhum. Atos criminosos!

As you can see in the attachment, the evidence I have, and I have much more, about my withdrawal attempts, but 1Bet doesn't pay.

When I deposited, the deposit went into 1Bet immediately and without any problems.

now for them to pay...

Como podem ver em anexo, as provas que tenho, e tenho muito mais, sobre minhas tentativas de saque, mas a 1Bet não paga.

quando Depositei o depósito caiu na 1 bet na mesma hora e sem problemas.

agora para eles pagarem…

Dear Riscado_91, are you currently able to access your account?

Did you play casino games or bet on sports?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Good morning. Dominika. I've already sent everything to your e-mail, specified, in fact I've sent 3 e-mails, because it's been 18 days that 1Bet has been defrauding me, so there are many messages and proofs to send. I would really appreciate your help so that 1Bet can be responsible and honest about paying its customers. They have already harmed me for 18 days, financially, mentally and health-wise.

I'm counting on your support so that 1Bet stops doing this to its customers, and is professional and honest and pays its customers.

Bom dia. Dominika. Já enviei tudo para o seu e-mail, especificado, na verdade mandei 3 e-mails, pois são 18 dias que a 1Bet tá me lesando, então são muitas mensagens e provas para mandar. Gostaria muito da ajuda de vocês, para que a 1Bet tenha responsabilidade e honestidade de pagar seus clientes. Assim já me lesaram por 18 dias, financeiramente, mentalmente e com a saúde.

conto com o apoio de vocês para que a 1Bet pare de fazer isso com os clientes, ser profissional e honesta e pagar seus clientes

Today is the 21st day (3 weeks) that 1Bet hasn't made my withdrawal yet, my money is still being held at 1Bet, I've tried several ways, Pix, Neteller and etc... And in all of them 1Bet canceled and didn't make the withdrawal. And now they've removed all withdrawal options and want to force me to withdraw via Crypto. For what reason, I don't know. But 1Bet is forcing me to withdraw via Crypto, and they don't want to open up any other withdrawal options, even though they advertise that they work with more than 15 financial institutions. I'm going to give in to 1Bet's orders. I want to receive my withdrawal, in the same way I made the deposit 21 days ago, via pix and with money, the money from the deposit that fell on the spot at 1Bet, but when it comes to withdrawing, in addition to taking 21 days, they want to demand that I withdraw through a platform I never knew about, and there is some reason behind this. I demand that 1Bet have the utmost respect for the customer, and open up other ways for me to try to make my withdrawal and see if they will have the goodwill to pay me. Because everything they're doing is a crime, they should already be on the casino blacklist.

Hoje tá completando 21 dias ( 3 semanas) que a 1Bet, não efetuou meu saque ainda, meu dinheiro continua retido na 1Bet, já tentei por vários meios, Pix, Neteller e etc… E em todos eles a 1Bet cancelou e não fez o saque. E agora eles tiraram todas as opções de saque, e querem me obrigar a sacar pela Crypto. Por qual motivo não sei. Mas a 1Bet está me obrigando a fazer o saque pela Crypto, e não querem abrir mais nenhum outro tipo de meio de sacar, sendo que eles fazem propaganda que trabalham com mais de 15 instituições financeiras. Vão vou ceder a ordens da 1Bet. Eu quero receber meu saque, do mesmo modo que fiz o depósito a 21 dias atrás, via pix e com dinheiro, o dinheiro do depósito que caiu na hora na 1Bet, mas na hora de sacar, além de estar demorando 21 dias, eles querem exigir que eu saque por uma plataforma que jamais conheço, e tem algum motivo por trás disso. Exijo que a 1Bet tenho o máximo de respeito com o cliente, e possa abrir outras maneiras para eu tentar fazer meu saque e para ver se eles vão ter a boa vontade de me pagar. Pois isso tudo que eles estão fazendo é crime, já era para eles estarem na listra negra de cassinos. 

Thank you very much, Riscado_91, for providing the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Riscado_91,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite 1Bet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear Martina,

The player's withdrawal has been processed from our side.

The funds should be available to them soon, if not already.

If the player requires further assistance, they are welcome to contact us.

Best regards,

1Bet Casino

Thank you very much 1Bet Casino Team for getting back to us with such good news.

Dear Riscado_91, at this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment.

Dear Riscado_91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.