1Bet Casino - La cuenta del jugador ha sido bloqueada.

My account at 1Bet has been blocked since 04/12/2022 due to fraud which is not true. I have submitted all the documents the casino has asked of me. Have since tried several times with LiveChat to unlock my account again. I am always put off that it will take a while and I should wait for an email. But nothing has happened until now. From my side I have tried to regulate everything reasonably with the casino, which unfortunately I have not been able to do. now i am looking to them for help

Kind regards

Ninoslav F***

Mein Konto bei 1Bet ist seid dem 12.04.2022 gesperrt worden wegen Betrugs was nicht stimmt. Habe alle Dokumente eingereicht was das Casino von mir gefordert hat. Habe seid dem mehrmals mit dem LiveChat versucht, das mein Konto wieder zu entsperren. Werde immer wieder vertröstet das es noch dauert und ich auf eine Email warten soll. Aber bis jetzt ist nix passiert. Von meiner Seite habe ich alles versucht mit dem Casino vernünftig zu regeln was mir leider nicht gelungen ist. jetzt suche ich bei ihnen Hilfe

Mit freundlichen Grüßen

Ninoslav F***

Hello Ninoslav,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you received any further explanation regarding this situation? What fraud have you been accused of?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thank you for your email, Ninoslav. If you have any email communication between you and the casino, please forward it to me. Thank you in advance.

Dear Ninoslav,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Hello Casinoguru Team, I don't know what else to send. I sent everything I had. Could you please explain to me exactly what else you need.

Kind regards

Ninoslav F***

Hallo Casinoguru Team, ich weiß nicht was ich noch schicken soll. Habe alles zugeschickt was ich hatte. Könnten Sie mir bitte genau erläutern was Sie noch brauchen.

Mit freundlichen Grüßen

Ninoslav F***

Has the casino specified what exactly you did wrong? Could you please forward me the email communication between you and the casino?

Dear Ninoslav,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.