1Bet Casino - La solicitud de cierre de la cuenta del jugador se ha retrasado.

Hello,

I've been trying to close my account or request a self-exclusion for a week now, citing a gambling problem.

Unfortunately, the casino isn't responding to my request. I haven't received a response from customer service.

Hallo,

ich versuche seit einer Woche mein Konto zu schliessen bzw. einen Selbstausschuss zu beantragen, mit der Begründung, dass ich ein Spielproblem habe.

Leider geht das Casino nicht auf meine Anfrage ein. Ich bekomme keine Antwort vom Kundenservice.

Dear Apostolos1313,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you received any response from the casino's support whatsoever since your first request, such as an acknowledgment of a request being made?
• Have you contacted the live chat of the casino after you learned your self-exclusion wasn't granted?

Thank you very much in advance for your reply.

Best regards,

Tomas

I haven't received any responses to my inquiries about self-review. Yesterday, as a test, I wrote to them, saying I didn't want to close my account after all, and within five minutes, I received a reply acknowledging my acknowledgment. I forwarded this email to you. Yesterday evening, I contacted the live chat, and they told me they would forward it to the relevant department. I'll submit another inquiry now and make a copy of yours.

Auf die Anfragen zum Selbstausschuss habe ich keine Antworten bekommen. Ich habe gestern Testweise hingeschrieben das ich mein Konto doch nicht schliessen möchte und innerhalb von 5 min. eine Antwort mit Kenntnisnahme erhalten. Diese Email habe ich Ihnen weitergeleitet. Gestern Aben habe ich den Live Chat kontaktiert und die sagen mir dass sie es An die Abteilung weiterleiten werden. Ich werde jetzt nochmal eine Anfrage Stellen und Sie in Kopie nehmen.

I just tried logging in again, and my account was successfully closed. The complaint can be closed. Thank you.

Ich habe mich soeben nochmal versucht einzuloggen, mein Komto wurde erfolgreich geschlossen. Die Beschwerde kann geschlossen werden. Vielen Dank.

Dear Apostolos1313,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru