1win Casino - El depósito del jugador no ha sido acreditado.

1win stole from me. I made the deposit to the account indicated by the platform and the money was never credited to my account, even after providing the required information. Support keeps repeating the same thing and never solves anything; they just postpone everything without any coherent solution.

They offer no help whatsoever. My $215 has disappeared. Support is absolutely useless.

I've already provided the requested information, and support continues to ignore it, constantly reminding me to resend the same data even though I've already provided all the proof that the deposit arrived and was deducted from my bank account.

1win me robo, eh hecho el deposito ah la cuenta indicada por la plataforma y nunca se me acredito el dinero aun pasandole los datos que requieren el soporte repite todo el mismo rato y nunca solucionan nada solo aplazan todo sin ninguna solucion coherente

no ofrecen nada de ayuda mis 215$ estan desaparecidos el soporte no ayuda absolutamente en nada

le eh pasado los datos solicitados y aun asi el soporte sigue haciendo la vista gorda me recuerda que debo volver ah enviar siempre los mismos datos ah pesar que ya les eh pasado todas las pruebas de que el deposito llego y se me desconto desde mi cuenta bancaria

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear DJCM,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika