1win Casino - El depósito del jugador se ha retrasado.

Hello

I deposited 21.2 Tether (USDT) to their account on May 5, 2026, but the funds were not added to my gaming account. All my attempts to resolve the issue were fruitless; they requested identification documents, and I submitted everything required. Although my identity was verified, the deposit remains in "pending" status.

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Hello mohsenmoini1368,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Could you please share a screenshot of the payment instructions as they appear when attempting to deposit in the casino?
• Could you please share a hash of the transaction so we may verify it on a reputable blockchain explorer?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at jean.s@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Dear mohsenmoini1368,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru