1win Casino - El retiro del jugador se ha retrasado.

Dear amanraj,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is your account accessible to you? Can you log in?
• When was your account verification completed?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

-Yes my account is accessible

- ITS BEEN THREE DAYS I HAVE SUCCESSFULLY COMPLETED THE VERIFICATION PROCESS

- I PLAYED LIVE CASINO NAMED BACCARAT ON 1WIN

-NO ITS NOT THE BONUS AMOUNT IT IS MY LEGIT FUND THAT I HAVE DEPOSITED

Hello casino guru they have now blocked my account and I swear I don't know what they are talking about and they are blaming that I have done any fraudulent activity

Now they are not giving my withdrawals also

Kindly tell them to send me proof if I have done any fraudulent activity if they will prove that I have done any such activity then I will not ask for withdrawal also

I thought 1win was legit trusted but they are also fraud

Dear casino guru and team I know you all will definitely help me out to the resolution

1win really making this industry very dirty by doing such things with innocent punters so I will definitely not ask for the withdrawals if they will prove here in front of anyone about my fraudulent activity.

Or tell them to withdraw my winnings

Thank you very much, amanraj, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Eagerly waiting that casino guru will help me out hoping for the best.

Dear amanraj,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the 1win Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear 1win Casino,

Could you please provide detailed information regarding this case and explain the reasons behind the delay in the player's withdrawal despite the completed verification?

Thank you in advance for your response!

Best Regards,

Kubo

Good afternoon

The account has been blocked in accordance with Rules 9.7:

In accordance with paragraph 9.7. of the Rules for using the website, section General Terms and Conditions (hereinafter referred to as the Rules), if a bettor commits fraudulent actions against the bookmaker (multi-account, use of software for automated betting, playing on arbitrage situations if the game account is not used to place bets, abuse of loyalty programs, etc.), then the bookmaker reserves the right to stop such fraudulent actions by canceling bets and closing the bettor's game account.

Best regards, 1win team.

Добрый день!

Аккаунт был заблокирован в соответствии с пунктом правил 9.7: 

В соответствии с п.9.7. Правил использования сайта, раздела Общие положения и условия (далее - Правила), если участник пари совершает мошеннические действия в отношении букмекерской компании (мульти-аккаунт, использование ПО для автоматизации ставок, игра на арбитражных ситуациях, если игровой счет не используется для совершения ставок, злоупотребление программами лояльности и т.д.), то букмекерская компания оставляет за собой право пресечь такие мошеннические действия путём отмены ставок и закрытия игрового счета участника пари.

С уважением, команда 1win.

Dear 1win casino I want my withdrawals

+

Justification from your side with proof

I'm really in trouble just because of you

Please 1win withdraw my funds..

And without reason you have done such thing to me justify here with proof in front of everyone

Dear 1win Casino,

As always, every claim you make must be supported by evidence. Please provide the necessary evidence by sending it to my email at jakub.m@casino.guru.

Thank you for your cooperation.

Good afternoon

We sent the information to your email address. Please take a look.

Best regards, 1win team.

Добрый день!

Отправили информацию на электронный адрес. Посмотрите, пожалуйста.

С уважением, команда 1win.

Dear 1Win Casino,

I have responded to your email and kindly ask you to review it and provide your reply at your earliest convenience.

Thank you.

Dear casino guru

can you please share with me also what they are claiming and please ask them to withdraw my funds due to them I’m in such a financial crisis now i have left with nothing those were my last savings that I deposited on 1win now i have to beg from others to eat food also i swear im facing such crisis they will never underStand.

Good afternoon

We sent the information to your email address. Please take a look.

Best regards, 1win team.

Добрый день!

Отправили информацию на электронный адрес. Посмотрите, пожалуйста.

С уважением, команда 1win.

Dear 1win Casino,

I have responded to your email with additional inquiries regarding the evidence. Please review my message and provide the requested information at your earliest convenience.

Thank you for your cooperation.

Good afternoon

We sent the information to your email address. Please take a look.

Best regards, 1win team.

Добрый день!

Отправили информацию на электронный адрес. Посмотрите, пожалуйста.

С уважением, команда 1win.

1 win you have pathetically ruined my life you are playing with people’s emotions you are scamming with innocent people’s you really cant imagine how important money is for us and you are doing such things and playing with our lives today I don’t have a single penny to eat and im homeless too and you all have also blocked my funds which were my winnings at least you should have returned the deposit amount but you really dont care

Dear 1win Casino,

Could you please monitor your email inbox more carefully to avoid the need for duplicate requests both via email and in this thread? I responded to your message the day after receiving it, but I have yet to receive a reply.

I would appreciate it if you could review my message and respond at your earliest convenience to avoid any other unnecessary delays.

Thank you for your prompt attention to this matter.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good afternoon

We sent the information to your email address. Please take a look.

Best regards, 1win team.

Добрый день!

Отправили информацию на электронный адрес. Посмотрите, пожалуйста.

С уважением, команда 1win.

Dear 1win Casino,

I've responded to your email with additional inquiries. Could you please reply at your earliest convenience?

Thank you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear amanraj,

The casino has not responded within the given timeframe. Unfortunately, without cooperation from their side, there is little that can be achieved. Since the casino operates without a valid license and does not refer to any ADR service, there is no gaming authority to turn to.

I will now close the complaint as unresolved.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

I recommend choosing casinos based on their reviews and ratings in the future to avoid situations like this.

I am sorry we could not be of more help on this occasion.

Best Regards,

Kubo

Dear amanraj,

We’ve reopened this complaint at the request of 1win Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

According to the information provided by the casino, your balance has been successfully paid out following the closure of your complaint. Could you please confirm that you have received the funds?

Dear amanraj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kubo
Casino.Guru