1win Casino - La retirada del jugador se ha retrasado.

Hello, good afternoon. I'm contacting you because the 1win casino has been holding a withdrawal of 1,000,000 (currency unspecified) for 21 days. I've already filed a claim through their platform, and they keep responding that it will be resolved in the order it was received or that the provider isn't responding. I have the receipts.

Hola buenas tardes me contacto con ustedes por que el casino 1win hace 21 dias tiene retenido un retiro de un premio que gane, por el monto de 1.000.000, ya inicie el reclamo por la plataforma y me viene respondiendo siempre que lo van a resolver por orden de llegada o que el proveedor no responde. Dispongo de los comprobantes

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Dear Diego451,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina