1xBet Casino PE - La cuenta del jugador ha sido cerrada.

Withholding of earnings and all my funds by considering me a third party using the account.

I sent photos showing my ID and the interface with the account and the available balance, I presented a utility bill from my home, a driver's license and they still blocked my account.

Retención de ganancias y de todos mis fondos al considerar que soy un tercero utilizando la cuenta.

Eh enviado fotos mostrando mi dni y el interfaz con la cuenta y el saldo disponible, presente recibo de servicio de luz de mi domicilio, licencia de conducir y aun así me bloquearon la cuenta.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the situation.

To better understand what happened, could you please clarify the following:

• What exact reason did the casino provide for blocking your account and withholding the funds?
• Did the casino specifically state that it believes your account was being operated by a third party?
• Were all deposits and withdrawals made using payment methods registered in your own name?

Please also forward any relevant communication with the casino regarding the verification and account closure.

Thank you in advance.

Best regards,

Attila