1xBet Casino PE - La cuenta del jugador muestra fondos faltantes después del cierre.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xBet Casino PE.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share a screenshot from your account showing the most recent relevant activity displayed in the casino?
• Are your logins recorded in the casino's records? Have you requested comprehensive records of your activity from the casino already? Have you received them?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your patience and the information provided.

Sadly, this is not sufficient for us to conclude there was any activity on the casino's platform after May 19th.

I recommend you request complete records of your gaming activity from the casino to get further evidence to support your case.

Please let me know if the casino will provide you with these records and forward them to me for review.

I apologize for the inconvenience.

Dear Jhonatan1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru