20Bet Casino - El jugador cree que el reintegro se ha retrasado.

I want to share my recent experience with 20betto.com, a site that appears to be the well-known 20Bet platform, but actually operates in a shady and opaque manner. Here's a timeline of what happened:

📅 Chronology of Events:

I made an initial deposit of $200,000 ARS through Mercadopago, one of the options the site itself offered.

I played legitimately and managed to accumulate $1,300,000 ARS in winnings.

When I tried to withdraw my funds, the Mercadopago option mysteriously disappeared. I contacted support, and they told me to try other methods.

I tried Ualá, but they rejected the withdrawal saying it wasn't the method used for the deposit.

I was then required to make a minimum cryptocurrency deposit to enable the USDT withdrawal option. I made this deposit, but my withdrawal was again rejected, this time claiming that "the withdrawal method must be the same as the deposit and winnings method."

Hours later, the Mercadopago option appeared again. I made the withdrawal, received a notification that it had been processed, but when I checked, the balance reappeared in my account.

I contacted support again and was told that Mercadopago had removed the payment option, which is completely false because Mercadopago continues to operate without problems.

I currently have $400,000 ARS held in the account and a $900,000 ARS withdrawal in rejected status.

⚠️ Deceptive Practices Detected:

They change withdrawal methods arbitrarily and strategically to avoid payments.

They demand new deposits from you under the guise of "enabling withdrawal methods," which is a classic ransom scam.

They give automatic, evasive and contradictory responses in support.

They use official 20bet.com emails ( ), but they operate under a parallel domain 20betto.com, whose legitimacy is dubious.

They claim to operate under TechSolutions Group NV, but there is no official confirmation that this domain is under the same gaming license.

❌ Conclusion: I DO NOT RECOMMEND this site.

If they were serious about paying, they wouldn't have to eliminate convenient payment methods or force users to make additional deposits.

Don't fall into the trap of continuing to deposit to "enable" withdrawals. This is a well-known scam.

I am prepared to file this complaint with official bodies such as the Argentine Consumer Protection Agency, the AFIP (Federal Administration of the Argentine Consumer Protection Agency), and the Curaçao Gaming Authority, if necessary. I invite anyone in the same situation to join me and expose these types of practices.

Quiero compartir mi experiencia reciente con 20betto.com, un sitio que aparenta ser la reconocida plataforma 20Bet, pero que en realidad funciona de forma oscura y poco transparente. Esta es la cronología de lo que ocurrió:

📅 Cronología de los Hechos:

Realicé un depósito inicial de $200.000 ARS mediante Mercadopago, una de las opciones que el mismo sitio ofrecía.

Jugué de forma legítima y llegué a acumular $1.300.000 ARS en ganancias.

Al intentar retirar mis fondos, la opción de Mercadopago desapareció misteriosamente. Contacté a soporte y me dijeron que intentara por otros medios.

Intenté con Ualá, pero rechazaron el retiro diciendo que no era el método usado para el depósito.

Luego, me exigieron realizar un depósito mínimo en criptomonedas para habilitar la opción de retiro en USDT. Realicé este depósito, pero nuevamente me rechazaron el retiro, esta vez alegando que "el método de retiro debe ser el mismo que el de depósito y ganancias".

Horas después, la opción de Mercadopago apareció de nuevo. Realicé el retiro, me llegó la notificación de que había sido procesado, pero al revisar, el saldo volvió a aparecer en mi cuenta.

Contacté nuevamente al soporte y me dijeron que Mercadopago había retirado la opción de pagos, algo totalmente falso porque Mercadopago sigue funcionando sin problemas.

Actualmente tengo $400.000 ARS retenidos en la cuenta y un retiro de $900.000 ARS en estado rechazado.

⚠️ Prácticas Engañosas Detectadas:

Cambian los métodos de retiro de forma arbitraria y estratégica para evitar pagos.

Te exigen nuevos depósitos con la excusa de "habilitar métodos de retiro", lo cual es una clásica trampa de rescate.

Dan respuestas automáticas, evasivas y contradictorias en soporte.

Usan correos oficiales de 20bet.com (support@20bet.com), pero operan bajo un dominio paralelo 20betto.com, cuya legitimidad es dudosa.

Dicen operar bajo TechSolutions Group N.V., pero no hay confirmación oficial de que este dominio esté bajo la misma licencia de juego.

❌ Conclusión: NO RECOMIENDO este sitio.

Si pagaran de forma seria, no tendrían que hacer desaparecer métodos de pago a conveniencia ni forzar a los usuarios a realizar depósitos adicionales.

No caigan en la trampa de seguir depositando para "habilitar" retiros. Esto es una estrategia de estafa bien conocida.

Estoy dispuesto a presentar esta denuncia en organismos oficiales como Defensa al Consumidor Argentina, AFIP y la Autoridad de Juegos de Curazao, de ser necesario. Invito a cualquier persona en la misma situación a sumarse y exponer este tipo de prácticas.

Dear oskyfortunato,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hi, thanks for the reply, but I want to clarify that this is not a normal processing delay.

The casino deliberately changes the available withdrawal methods based on my cashout attempt.

First they eliminated Mercadopago as an option, then they asked me to use Ualá, it was rejected.

They suggested I make a cryptocurrency deposit to enable USDT withdrawals; I did so, and they rejected it again.

Later, the Mercadopago option became available again, I made the withdrawal, it was "processed successfully," and then the money reappeared in my balance, without explanation.

Now, they've removed Mercadopago as a withdrawal method again, claiming it was Mercadopago's decision, which is false.

This is a clear strategy to avoid paying and exhausting the user. This isn't just a case of delays due to verification or request volume, but rather constant evasive maneuvers.

Please take this case seriously and initiate direct intervention within 14 days, as it is clear that my consumer rights are being violated.

Thank you.

Hola, gracias por la respuesta, pero quiero aclarar que no se trata de un retraso normal de procesamiento.

El casino cambia deliberadamente los métodos de retiro disponibles según mi intento de cobro.

Primero eliminaron Mercadopago como opción, luego me pidieron usar Ualá, fue rechazado.

Me sugirieron hacer un depósito en criptomonedas para habilitar retiros en USDT; lo hice y volvieron a rechazarlo.

Posteriormente, la opción de Mercadopago volvió a estar disponible, hice el retiro, fue "procesado exitosamente" y luego el dinero reapareció en mi saldo, sin explicación.

Ahora, nuevamente eliminaron Mercadopago como método de retiro, diciendo que fue por decisión de Mercadopago, lo cual es falso.

Esto es una estrategia clara para evitar pagar y desgastar al usuario. No estamos ante un simple caso de demoras por verificación o volumen de solicitudes, sino ante maniobras evasivas constantes.

Por favor, les solicito que tomen este caso con la seriedad correspondiente y activen la intervención directa antes de los 14 días, ya que es evidente que se están vulnerando mis derechos como consumidor.

Gracias.

Dear Casino Guru Team,

I am writing to update the previously filed complaint and request your urgent intervention, as I have been able to obtain clear evidence of this operator's abusive and potentially fraudulent practices.

During my last attempt to resolve the withdrawal of my funds through their official chat, the following was recorded:

Support openly acknowledged that in order to withdraw by any method, I must first make a new deposit using that method.

In the case of cryptocurrencies, I was told that withdrawals can only be made through that method if the earnings come from a crypto deposit, which is an extremely restrictive policy and was not disclosed at the time of the initial deposit.

However, for other methods such as e-wallets (MuchBetter, Neteller, Skrill), I am also required to make a prior deposit to "enable" the withdrawal option, which was not clearly communicated at any time and is clearly a maneuver to force users to continue depositing.

Additionally, I attempted to withdraw when the Mercadopago option, the method used for my initial deposit, reappeared. The withdrawal was approved, marked as "processed successfully," and then the money reappeared in my balance without explanation.

What's happening isn't just a simple operational delay, but a strategy clearly designed to avoid payments and exhaust users:

Available withdrawal methods change depending on the user's intent.

They impose hidden and arbitrary conditions to release withdrawals.

They request additional deposits under the promise of enabling withdrawal options, which I have already tried twice without success.

They deny responsibility for these events, blaming third parties like Mercadopago, even though the platform continues to operate normally.

This is not an administrative delay; it is an intentional blockage of access to funds.

Please, I ask you to urgently review this situation and take immediate action, as the evidence I provide demonstrates a clear violation of consumer rights.

If you need screenshots of the full conversation with support, I can provide them without any problem.

Estimado equipo de Casino Guru,

Les escribo para actualizar la denuncia previamente presentada y solicitar su intervención urgente, ya que he podido obtener pruebas claras de las prácticas abusivas y potencialmente fraudulentas de este operador.

Durante mi último intento de resolver el retiro de mis fondos mediante su chat oficial, quedó registrado lo siguiente:

El soporte me reconoció abiertamente que, para retirar por cualquier método, primero debo realizar un nuevo depósito utilizando ese método.

En el caso de criptomonedas, me confirmaron que solo se puede retirar por ese medio si las ganancias provienen de un depósito en crypto, lo cual es una política sumamente restrictiva y no informada al momento del depósito inicial.

Sin embargo, para otros métodos como monederos electrónicos (MuchBetter, Neteller, Skrill), también me exigen realizar un depósito previo para "habilitar" la opción de retiro, lo cual no fue informado en ningún momento de forma clara y es, a todas luces, una maniobra para forzar a los usuarios a seguir depositando.

Además, intenté realizar retiros cuando la opción de Mercadopago, el método de mi depósito inicial, volvió a aparecer. El retiro fue aprobado, marcado como "procesado exitosamente" y luego el dinero reapareció en mi saldo sin explicación.

Lo que está ocurriendo no es un simple retraso operativo, sino una estrategia claramente diseñada para evitar los pagos y desgastar a los usuarios:

Cambian los métodos de retiro disponibles según el intento del usuario.

Imponen condiciones ocultas y arbitrarias para poder liberar los retiros.

Solicitan depósitos adicionales bajo la promesa de habilitar opciones de retiro, lo cual ya probé en dos oportunidades sin éxito.

Niegan la responsabilidad de estos hechos, culpando a terceros como Mercadopago, cuando la plataforma sigue operando con normalidad.

Esto no es un retraso administrativo; es un bloqueo intencional del acceso a los fondos.

Por favor, les solicito que revisen esta situación con urgencia y tomen medidas inmediatas, ya que las pruebas que aporto demuestran una clara vulneración de los derechos de los consumidores.

Si necesitan las capturas de la conversación completa con el soporte, puedo proporcionarlas sin problema.

Dear oskyfortunato, could you please share your communication with the casino regarding the canceled withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Additionally, did the casino give you a specific reason for rejecting the withdrawal via Tether, even after you made the required verification deposit?

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

I've already managed to get paid, but honestly, this place is totally dirty. I don't recommend it in the slightest. It's one of the worst casinos I've ever played at, and I've played in many, but they do everything possible to keep me from paying. After driving me crazy, I slowly managed to get paid.

Ya logre que me paguen, pero honestamente es totalmente sucio este lugar, no lo recomiendo en lo mas minimo, es de los peores casinos que jugue y mira que jugue en muchos eh, pero hacen todo lo posible para no pagar, luego de volverme loco, logre que me vayan pagando lentamente.

Dear oskyfortunato,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru