20Bet Casino - El reintegro del jugador se ha retrasado.

Good morning

When I tried to withdraw my winnings from ivibet, the platform accused me of fraud (without justification) and deleted my winnings.

I have tried to contact them to prove that there is no fraud of any kind, but I have not received a response from them.

I uploaded all the documents they requested: ID, proof of address, and photos with specific characteristics.

This is a clear case of withholding funds, as I have complied with the platform's conditions at all times.

I request your assistance in reaching a conclusion. Thank you.

Buenos días

Al realizar el retiro de mis ganancias en ivibet la plataforma me acusa de fraude (sin justificar) y elimina mis ganancias

Me he intentado poner en contacto con ellos para demostrar que no hay fraude de ningún tipo sin haber obtenido respuesta por su parte

He subido todos los documentos que pedían. ID, prueba de domicilio y fotos con ciertas características.

Se trata de una clara retención de fondos, pues he cumplido en todo momento con las condiciones de la plataforma

Solicito intermedien para llegar a una conclusión. Gracias.

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Defaltdogs,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Defaltdogs,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Karla, there has been absolutely no news.

Nobody has contacted me or issued a refund.

Hola Karla, no ha habido absolutamente ninguna novedad

Nadie se ha puesto en contacto conmigo ni me han hecho el reintegro.

This is serious because it demonstrates their arbitrariness when issuing profit payments.

In all my profiles I have uploaded the same verification documents and the photos they have requested with different numbers

20bet accepted the payment, but Granawin and Ivibet did not.

I also have an open dispute with granawin on this page.

Esto es grave porque denota su arbitrariedad a la hora de emitir los pagos de las ganancias

En todos los perfiles he subido los mismos documentos de verificación y las fotos que han ido pidiendo con diferentes números

En 20bet aceptaron el pago y en Granawin e Ivibet no

Tengo abierta también una disputa con granawin en esta página.

Dear Defaltdogs, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

1. Not at ivibet. But yes at 20bet

2. I confirm that I have passed the KYC

3. No

4. No

5.

1. En ivibet no. Pero en 20bet si

2. Confirmo que he superado el kyc

3. No

4. No

5.

Dear Defaltdogs,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Romi, (romana.r@casino.guru)

. This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the 20Bet Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear 20Bet Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Hello Defaltdogs,

Could you please clarify which casino your complaint is related to?

From the information provided, we can see that your complaint appears to concern Ivibet. As representatives of 20Bet, we would like to understand how exactly we can assist you in this matter.

Dear Defaltdogs,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello. The initial complaint that was processed was addressed to IVITBET.

The only thing I mentioned about 20bet is that, coincidentally, I was able to make a withdrawal on that platform, but not on ivibet.

Both casinos belong to the same group. Therefore, it doesn't make sense that one casino authorizes my withdrawals while the other claims "fraud" when I submit the same documents for withdrawals.

Basically, my case is the following:

I played at the IVIBET casino. I won. I wanted to make a withdrawal and received the typical email saying my winnings had been confiscated for "cheating." This never happened. I completed all the required procedures and provided all the photos they asked for to verify my identity, and it was indeed verified.

It is curious that the process was valid for 20BET but not for ivibet, exposing the arbitrariness in the capital requirements that these casinos impose.

I request the return of my entire capital (including profits)

Hola. La queja inicial que se tramitó iba dirigida a IVITBET.

Lo único que comenté de 20bet es que, casualmente en esa plataforma, si pude hacer el retiro y en ivibet no.

Ambos casinos son del mismo grupo. Por lo tanto no tiene sentido que un casino si me autoricen los retiros y en otros aleguen "trampas" colocando los mismos documentos al hacer el retiro.

Basicamente mi caso es el siguiente:

Juego en el casino IVIBET. Gano. Quiero efectuar mi retiro y recibo el tipico correo de que mis ganancias han sido confiscadas por "trampas". Cosa que no ha ocurrido así en ningún momento. Hice todos los trámites y fotos que me han pedido para verificar mi identidad y así ha sido.

Es curioso que para 20BET si fue valido el proceso y para ivibet no, exponiendo la arbitrariedad en los requisos de capital que hacen estos casinos.

Solicito la devolución de mi capital integro (incluidas las ganancias)

Thank you for the information.

Dear user,

Unfortunately, I have to reject this complaint now.

If you experience any issues with another online casino, please submit a new complaint.

Best regards,

Romi