20Bet Casino - El retiro del jugador se retrasa debido a la verificación.

I am not able to make a withdrawal. They are asking me to verify a payment from the 20th. When the last payment was verified, they only make problems. This card from the 20th is from Revolut and my name does not appear in the capture, if in other documents. Please help me, it is a lot of money.

No soy capaz de realizar una retirada me piden verificar un pago del día 20 cuando el último Pago me han verificado la tarjeta solo ponen pegas esta tarjeta del día 20 es de revolut y no aparece mi nombre en la captura si en otros documentos por favor echarme una mano es mucho dinero

Dear sergiomorenovf,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. To better understand your situation, please allow me to ask a few clarifying questions:

• Have all your other documents been successfully approved during the KYC process, with only the proof of deposit from your Revolut card still pending?
• Have you contacted the casino’s customer support to ask what specific confirmation from Revolut would be acceptable for verification?
• Have you reached out to Revolut to request a document confirming that you are the account holder and that you made the deposit to the casino?
• Would it be possible for you to provide an alternative form of verification, such as a video in which you show that you are the owner of the payment method and that you made the deposit on April 20?

Your cooperation will help us move forward more efficiently. I hope we’ll be able to assist you in resolving this matter soon.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

In theory, they have already accepted my verification. Let's see what excuse they give me. Now, weeks ago I had everything verified with Mastercard from Santander and according to them, the bank rejected the payment.

It's a shame because the website is very, very good for betting, it has a multitude of games and live offers, but it is almost impossible to withdraw the money.

En teoría ya me han aceptado la verificación a ver qué es lo que me ponen de excusa ahora hace semanas tenia todo verificado con Mastercard de Santander y según ellos el banco rechazaba el pago

es una pena porque la web es muy muy buena para apostar tiene multitud de juegos y oferta en directo pero es casi imposible retirar la l dinero

They sent me an email confirming they accepted the refund, and immediately returned it to my 20bet account. In theory, since Santander and Sabadell banks rejected the withdrawal, I spoke to the bank and haven't received anything.

I have now tried Revolut, but I had no problems with another website in this group. Let's see if I can finally withdraw it.

Me mandan un mail que me aceptan la devolución y al momento de nuevo en la cuenta de 20bet . En teoría como Santander el banco Sabadell rechaza la retirada hablo con ellos del banco y no han recibido nada .

he intentado ahora en revolut que con otra web de este grupo no tenia problemas veremos a ver si de una vez puedo retirarlo

They also don't say it failed, and I also received an email confirming that it was going to be done and immediately the balance in my account. They suggested a transfer without a deposit, but I don't trust it. Please, I need help. I have screenshots of everything.

Tampoco dicen que también fallo y también me llego email con la confirmación de que se iba a hacer y al momento el saldo en mi cuenta . Me sugieren por transferencia sin hacer depósito pero no me fío . Porfavor necesito ayuda tengo capturas de todo

Please forward me the screenshots, emails, and chat transcripts of your communications with the casino regarding this issue at veronika.f@casino.guru. Thank you for your patience and cooperation.

They paid me, if this happens to anyone it's because they reject card payments because they don't have a license from Spain.

Me pagaron si a algien le pasa es por que rechazan los pagos en tarjeta al no tener licencia de España .

Dear sergiomorenovf,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru