20Bet Casino - Los depósitos de los jugadores no se acreditan.

O Made two deposits one of 110000 another for 200.000 argentinos pesos. Rey didnt credit te amount anda atole muy funds. O sople with then AND theygive excuses but didnt refund muy funds

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Dear Gusplay11,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Its been two months from first deposit and 1 month from second deposit. They dont want to refund my momey. I alr3ady have sent all what they asked for and they dont want to refund my money.lready.contacted my payment provider. They confirm the amounts where transfered correctly to 20bet the same day i did it. So since two months ago they have 200.000 arg pesos and from 1 month ago they have the other 100.000 arg pesos in their account . They asked me several times different documentation, i sent it and they always use excuses to not refund my money. The 310.000 where credited in theur accounts. My bank and my e wallet confirmed it to me

Thank you for your reply.

To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Gusplay11,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika