22bet Casino - El jugador está luchando por recibir un reembolso.

I signed up, made a deposit then was locked out. They told me to get in touch with security@22bet.com regarding my documents. I provided everything I have, and more (I am not a newbie, I know what to send and what these documents need to look like etc...)

They still have me locked out of my account, and have my money. I want it back. Shut these guys down, I can see from other players experiences that they have stolen many first deposits in the same manner. HELP!

Dear SuperKyzer,

Thank you very much for submitting your complaint and forwarding the payment receipt. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you played any of your deposited funds, or they’re still untouched inside your blocked account? Could you please advise if your account has been successfully verified already?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear SuperKyzer,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.