22bet Casino - El jugador ha realizado un depósito inferior al mínimo solicitado.

Dear jhyf2427,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Have you been offered any alternative method to receive your refund? Have you played any of your deposited funds, or they’re still untouched inside your account since they were under the required minimum?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

yes, i am fully verified. there is no offer for a refund but instead they ask me to deposit more, .078 ETH. the money was not deposit in my account but i have the screenshot that the money was delivered into my account. hopefully the casino will cooperate in returning the money. thnak you for your help.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you have contacted your payment provider already? 

the payment was made through etherium, and it was sent to my account on 22bet. 22bet support team advice me to make more deposit and its a huge amount so i ask them if they can send me back the money but it is impossible as what the agent told me.

Could you please forward the transaction receipt with its visible status? My email address is petronela.k@casino.guru. You can check how to view transaction status in Ethereum mainnet here: https://medium.com/@phani_arega/how-to-view-transaction-status-in-ethereum-mainnet-487a13ec78d5.

Thank you very much in advance.

ive sent you the receipt on your email address. thank you so much.

Thank you very much, jhyf2427, for your email. Was it confirmed by the casino that the deposited funds have reached them?

Yes but they want me to deposit more so that my previous deposit will be posted. They said that the crypto wasnt enough for the minimum deposit.

Thank you very much, jhyf2427, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello jhyf2427!

I will take care of your complaint from now on. I would like to invite 22bet Casino's representatives into this conversation in order to resolve this complaint.

thank you so much for your help.

22bet are not replying in this conversation. What should i do?

We would like to ask 22bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of 22bet Casino casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear jhyf2427,

We regret to inform you that your deposit at the casino was below the minimum requirement and, as a result, it was absorbed by the network. Transactions of such small amounts, where the fees exceed the transaction value, unfortunately, do not go through. Unfortunately, the casino is unable to refund the money you sent as they never received it.

Dear jhyf2427,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

After checking all the evidence provided by the casino and because jhyf2427 didn't respond, we decided to close this case as unjustified.