24betting Casino - Se ha retrasado el pago de las ganancias del jugador.

Sir,

My 24betting account was restricted and my winning amount is available 12 lahks in my account

Unable to contact customer care in live chat as well as mail

Recently they changed website link and name also

Withdrawal request given 30th April but till now request is not approved

Kindly support

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Dear muhammad_salman,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Madam,

I won around 12 lakhs rupees on 30th April, before my account blocked 45 thousand rupees withdrawal request raised,

Morethan 11 days is over but till now withdrawal request is pending only,

In that time 24betting.com website not working, they changed website 24playing.com, this changes affect any withdrawal request delay

Telegram side also unable to raise ticket

Kindly support

Dear muhammad_salman,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Madam,

Thank you for your follow-up.

As of today (14 days is over) I have not received my withdrawal of ₹45,000. The status is still showing as "Pending," and there have been no updates or communication from the casino.

My account also continues to show as "restricted," while deposits are still allowed, which is very concerning.

I kindly request you to proceed with further action and help resolve this issue as soon as possible.

Thank you for your support.

Dear Team,

Thank you for your continued support.

I would like to update that after waiting for more than 14 days, I cancelled my original withdrawal request of ₹45,000 as there was no progress.

Yesterday, I submitted a new withdrawal request for a smaller amount (₹5,000) to test the process. However, this request is also still showing as "Pending" with no update.

I have noticed that other users are receiving their withdrawals within a few hours, but in my case, there is a continuous delay, which is very concerning.

Kindly proceed with further action and help me resolve this issue, as it appears that my account or withdrawals may be specifically delayed.

Thank you for your assistance.

Dear Team,

I would like to provide a final update regarding my case.

Despite waiting for more than 14 days and even after cancelling my initial withdrawal request, I have tried multiple smaller withdrawals, including very small amounts. However, all of them remain in "Pending" status even after more than 48 hours.

It is clear that this is not a normal delay. Other users are receiving their withdrawals

within a few hours, while in my case, every request is being consistently delayed. This strongly indicates that my account has been specifically restricted from withdrawing funds.

Additionally, the platform has been changing domains and redirecting users to different websites and apps, which raises serious concerns about its legitimacy.

There is no proper customer support, and all communication channels are either unresponsive or unavailable.

At this point, it appears that the casino is intentionally holding my funds and not allowing any withdrawals.

I kindly request you to escalate this case further and take necessary action, as I am unable to recover my funds through normal means.

Thank you for your support.

Dear muhammad_salman, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Dear Karla,

Thank you for your response and for looking into my case.

Please find my answers below:

1. Yes, I have made successful withdrawals before from this platform.

2. Yes, my account is fully KYC verified.

3. My winnings were accumulated without using any active bonus.

4. I played casino aviator game

5. Regarding communication, there has been no proper response from the casino. There is no active live chat or support available. I will share the relevant screenshots and proof of my withdrawal requests and account status via email shortly.

Please note that my initial withdrawal was pending for more than 14 days. Even after cancelling and trying smaller amounts, all withdrawal requests are still pending for more than 48 hours.

Thank you for your support, and I hope this issue can be resolved soon.

Dear Karla,

Thank you for your response.

I have sent you an email with all the required details and supporting screenshots. Kindly check and let me know if anything further is needed.

Thank you for your support.

Thank you for your continued support.

Based on my experience so far, I am quite concerned about the way this platform is handling withdrawals. Despite multiple attempts and sufficient waiting time, there has been no progress.

I am worried that other players might face similar issues, especially regarding delayed or unprocessed withdrawals.

I hope this case can be properly investigated, and if necessary, appropriate measures or warnings can be considered to protect other users.

Thank you for your assistance.

Dear muhammad_salman,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for 24betting Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 24betting Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.