31bet Casino - El acceso a la cuenta del jugador está retrasado.

I haven't been able to log in to 31bet for over three weeks. Initially, their support gave conflicting information. Now the website says there are technical problems. Three weeks already??? I want to withdraw my funds and not wait until they finally resolve their "technical difficulties." Support is refusing to grant me access to my account. The whole thing sounds extremely suspicious.

I request a public statement from Casino-Guru or a representative of 31bet.

Seit über 3 Wochen kann ich mich nicht mehr bei 31bet einloggen. Anfangs hat der Support widersprüchliche Aussagen getroffen. Mittlerweile steht auf der Website das es technische Probleme gibt. Seit 3 Wochen??? Ich möchte mein Guthaben auszahlen lassen und nicht darauf warten bis sie ihre "technischen Schwierigkeiten" endlich behoben haben. Der Support weigert sich mir Zugriff auf mein Guthaben zu gewähren. Das ganze klingt äußerst dubios.

Ich bitte Casino-Guru oder einen Stellvertreter von 31bet um eine öffentliche Stellungnahme.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Do I understand correctly that you had €750 (dispute value) in your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good morning. Did you even read my post?

Regarding the questions

a) Casino slots and sports betting

b) I had no option. It's no longer possible to log in.

c) Yes. I'm not 100% sure, since I can't log in.

It looks to me like 31bet has gone bankrupt. Can you confirm this?

Guten Morgen. Haben sie überhaupt meinen Beitrag gelesen?

zu den Fragen

a) Casino-Slots und Sportwetten

b) das hatte ich keine Möglichkeit. Man kann sich nicht mehr einloggen

c) ja. ich weiß nicht 100% , da ich mich ja nicht einloggen kann.

Für mich sieht es so aus als wäre 31bet pleite. können sie das bestätigen?

Thank you very much for your reply. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Rafzal1998,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru