5Gringos Casino - Jugador solicita información sobre el estado de la cuenta y la prohibición.

Hello dear Casino Guru Team

I would like to know if I am banned from the license belonging to this casino

I don't get a concrete answer to avoid problems in the future I would like to get this information

Are my data blocked for this license? I ask for your help

The casino refuses to provide me with this information. This could lead to problems with winnings, withdrawals and verification. To avoid this problem, I ask for your help and verification. Thank you very much for your efforts. Kind regards, Elena

Hallo liebes Casino Guru Team

Ich möchte wissen ob ich für diese Lizenz die zu diesen Casino gehört gesperrt bin

Ich kriege keine konkrete Antwort um Probleme in Zukunft zu vermeiden würde ich mir wünschen diese Informationen zu bekommen

Sind meine Daten für Diese Lizenz gesperrt ich bitte um Ihre Mithilfe

Das Casino weigert sich mir diese Informationen zu Verfügung zu stellen dies kann dazu führen das bei gewinnen und Auszahlung so wie Verifizierung Probleme entstehen könnten um dieses Problem zu vermeiden bitte ich um die Überprüfung und ihre Mithilfe vielen dank für die Bemühungen mit freundlichen Grüßen Elena

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 5Gringos Casino.

Please note we are not able to help you with GDPR related queries. The casino operates under the license of Anjouan. You can find more about the license in our article: https://casinoguru-en.com/licensing-authorities/comoros-license (accessible for the English version of our website only)

If you have issues trusting the casino, I would recommend that you unsubscribe from the casino's marketing communication and that you don't play there. If you have any particular concerns regarding the casino, I would recommend you discuss them on our forum: https://casinoguru-de.com/forum

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino?
• Does the casino withhold any balance on your account currently?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you registered any previous accounts in the casino?
• Could you please share with me your communication with the casino regarding the issues to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I do not want to have any problems with payout or verification in the future

Casino Guru you can help me get an answer to my question

Please invite the casino to the discussion

I would like to know if my data is blocked for the Anjouan license that operates the casino

This is my right and they are here to help players so that they do not have these problems

Therefore I ask for your help thank you

Ich möchte in Zukunft keine Probleme mit der Auszahlung oder Verifizierung bekommen

Casino Guru sie können mir dabei helfen eine Antwort auf meine Frage zu bekommen

Bitte laden Sie das Casino Zum Gespräch ein

Ich möchte wissen ob meine Daten für die Lizenz Anjouan Gesperrt ist die das Casino betreibt

Das ist mein gutes Recht und sie sind hier um Spielern zu helfen damit sie diese Probleme nicht bekommen

Deshalb bitte ich um Ihre Mithilfe danke

Thanks for your reply.

Please note we don't contact online casinos regarding issues you are describing.

If you believe the online casino might cause you issues when playing and winning, I would recommend that you don't play there.

Could you please share your communication with the casino regarding the issue? Send information to my email at tomas@casino.guru for review.

If no relevant information is presented, we might not confront the casino regarding the issue, and the complaint will be closed.

Why can I play for the same license and administration if this casino does not inform me that I am excluded from their services

I would like you to inform the casino to clarify

May I play with my official data for your license and administration? Yes or no

I have access to your partner casinos

I get partly a confirmation that I can play, partly I get emails that I have been excluded by the administrators

What is correct now? Why can I play in some of your partner casinos and not in others?

Warum kann ich für die gleiche Lizenz und Verwaltung spielen wenn nich dieses Casino darüber informiert das ich für Ihre Dienste Ausgeschlossen bin

Ich möchte das sie das Casino informieren um Klarheit zu schaffen

Darf ich mit mein Amtlichen Daten für Ihre Lizenz und Verwaltung spielen Ja oder nein

Ich habe Zugriff auf Ihre Partner casinos

Ich bekomme zum Teil eine Bestätigung das ich spielen darf zum anderen teil bekomme ich Emails das ich von der Administratoren Ausgeschlossen bin

Was ist jetzt richtig wieso kann ich in ihren einigen Partner casinos Spielen und in Einigen nicht ?

my data is blocked for these companies

Invicta Tech Limited

NovaForge Ltd

Stellar Ltd.

Which casinos in these groups am I allowed to play at and which ones am I not allowed to play at?

I would like to find out with your help

I have the right to know this information, after all it is my data

the casinos that work for these companies do not give an answer to this question

As a player, I must be able to know which company I am allowed to play in and which I am not

Casino Fat pirate allows me to play but Casino Wazamba does not allow me to play

CASINO pistolo says that I am not banned from their license and administration

But Casino Rabona says that I am excluded from their administration and cannot use their services

Although they use the same administration and license

What a huge misunderstanding

I need clarification on this

sind meine Daten für diese Unternehmen gesperrt

Invicta Tech Limited

NovaForge Ltd

Stellar Ltd.

Für welche Casinos dieser Gruppen darf ich spielen und welche darf ich nicht spielen ?

Das möchte ich gerne mit ihren gemeinsamen hilfe erfahren

ich habe das Recht diese Informationen zu wissen schließlich sind es meine Daten

die Casinos die für diese genante Unternehmen Arbeiten geben keine Antwort auf diese Frage

Ich muss doch als Spieler wissen dürfen in welches Unternehmen ich spielen darf und in welches nicht

Casino Fat pirate erlaubt es mir zu spielen aber Casino Wazamba erlaubt es mir nicht zu spielen

CASINO pistolo sagt das ich für Ihre Lizenz und Verwaltung nicht gesperrt bin

Aber Casino Rabona sagt das ich für Ihre Verwaltung Ausgeschlossen bin und ihre Dienste nicht nutzen darf

Obwohl sie die gleiche Verwaltung und Lizenz benutzen

Was ist das Für ein riesen Missverständnis

Ich benötige eine Klarstellung diesbezüglich

Thanks for the explanation.

If this casino isn't withholding any balance and didn't block your account, there is nothing we can confront the casino about it. If you have issues trusting the casino, I would recommend that you don't deposit there.

We unfortunately can't intervene in the issues you are describing, as we can't inquire about hypothetical issues, nor penalize the casino if they fail to address them. Consequently, the complaint will be closed as rejected. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.