5Gringos Casino - Los retiros de los jugadores se retrasan.

Basically I have made 3 withdrawals totaling 7300 and to date they have not deposited them into my bank account, giving absurd excuses and asking for patience due to a supposed delay in the transaction. Deplorable customer service, definitely a clear scam for the player. I hope they resolve this situation.

basicamente he hecho 3 retiros que en total suman 7300 y hasta la fecha no me los a depositado ami cuenta de banco dando excusas absurdas y pidiendo paciencia por un supuesto retraso en la transacción deplorable servicio al cliente definitivamente una clara estafa al jugador espero me solucionen esta situacion .

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

These are not the first withdrawals I have made and they have not been received and I have passed the KYC verification.

No son los primeros retiros que he hecho y no se han recibido y si pase la verificacion KYC

At the moment, the 3 deposits have already been reflected. I appreciate your attention. Only one is missing, but I made it recently, so I will wait for it to transfer. Thank you very much.

Almomento ya se reflejaron los 3 depositos le agradezco la atencion solo faltaría uno pero lo hice hace poco asi que esperare aque se transfiera muchas gracias

Dear gama87, Thank you very much for the update.

We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Of course, thank you very much.

Claro que si muchas gracias

Dear gama87,

Could you please clarify how much is left for you to withdraw?

Please let me know.

Dear gama87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru