7BitCasino - La cuenta del jugador ha sido bloqueada.

On September 1st, I deposited 0.0021000 in BTC. After numerous promotional emails from this casino, 100% welcome bonus + free spins were offered. I didn't get either, although I selected it before making the deposit. The support / live chat was completely overwhelmed. At first I couldn't find my account / email address and then it said I wasn't authorized. I was supposed to make a deposit and then I would be credited with all bonuses that I had not received before. So far so good. The casino reviews are too, so icj trusted darsuf and paid again. This time 0.00449999 Bitcoins, in the hope of a mega bonus. Again nothing, no bonus, the chat no longer answered and 6h later my account was blocked. Deposits gone and nobody gives me any information. In support it only says that this was the decision of the admin and unfortunately it cannot be reversed. The question about my deposit remains unanswered.

Am 01.09.habe ich 0,0021000 in BTC eingezahlt. Nach zahlreichen werbemails von diesem Casino, willkommensbonus 100%+freispiele wurden angeboten. Beides bekam ich nicht, obwohk vor der Einzahlung ausgewählt. Der support /livechat war völlig überfragt. Konnte zuerst meinen Account/mailadresse nicht finden und dann hiess es ich wäre nicht berechtigt. Ich sollte noch eine Einzahlung tätigen und dann wurde man mir alles an Bonis gutschreiben was ich bis dato nicht bekommen hatte. So weit so gut. Die Rezensionen des casinos sind ja too, also habe icj darsuf vertraut und nochmal eingezahlt. Diesmal 0,00449999 Bitcoins, in der Hoffung auf einen Megabonus. Wieder nichts, kein Bonus, der Chat antwortete gar nicht mehr und 6hspater war mein Account gesperrt. Einzahlungen futsch und keiner gibt mir auskunft. Im Support heisst es lediglich das dies die entscheidung des Admins wa und leider nicht rückgängig gemacht werden kann. Die Frage nach meiner Einzahlung bleibt weiterhin unbeantwortet.

Dear Leene,

Thank you very much for submitting your complaint and for forwarding relevant screenshots. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been blocked after 2nd deposit? Do I understand it correctly that you haven’t received 2nd Deposit bonus and the casino is still holding your funds?

Additionally, please forward any relevant communication between you and the casino to petronela.k@casino.guru. I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Leene,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.